ORYN Quest Legal Center
Every agreement, policy, and standard that governs the ORYN Quest platform — in one place. Each document lists its version and last updated date, and can be printed or saved as a PDF.
Core Agreements
Terms of Use
The agreement governing every visitor and surface of the platform.
Version 2.3
Parent & Guardian Terms and Conditions
The full Parent & Guardian Terms and Conditions covering accounts, bookings, credits, and more.
Version 2.0
Vendor Terms & Conditions
Day-to-day platform rules for vendor accounts, listings, and messaging.
Version 1.1
Vendor Participation Agreement
The commercial participation agreement between ORYN Quest and providers.
Version 1.8
Vendor Code of Conduct
Standards and expectations for vendors and their staff.
Version 1.1
Parent Code of Conduct
Expectations for parents and guardians using the platform.
Version 1.0
Parent Waiver & Release Form
Waiver and release covering participation in vendor activities.
Version 1.5
Recurring Enrollment Terms
How term enrollments work: held seats, per-session charges, and cancellations.
Version 1.1
Billing, Marketplace & Disputes
Refund & Cancellation Policy
How cancellations, refunds, and schedule changes are handled.
Version 1.9
Marketplace Rules
How the marketplace works: credits, waitlists, fees, and integrity rules.
Version 1.1
Dispute Resolution Procedures
The practical path for complaints, investigations, and outcomes.
Version 1.0
Privacy & Data
Privacy Policy
How we collect, use, and protect your family's personal information.
Version 2.3
Children's Privacy Policy
Our children's-information standard and COPPA approach.
Version 1.3
Cookie Policy
Exactly which cookies the platform uses — and which it doesn't.
Version 1.3
Data Retention Policy
How long information is kept, and what is deleted when.
Version 1.2
California Privacy Addendum
CCPA/CPRA rights and disclosures for California residents.
Version 1.2
State Privacy Addenda
Privacy rights for residents of other U.S. states.
Version 1.1
International Privacy Addendum
For users accessing the U.S.-based platform from abroad.
Version 1.2
Safety & Community
Child Safety Policy
Safety expectations for vendors, parents, and guardians.
Version 1.3
Trust & Safety Policy
The safety architecture: moderation, enforcement, and reporting.
Version 1.1
Community Guidelines
Rules for respectful, family-safe community participation.
Version 2.1
Acceptable Use Policy
What no one may do on any surface of the platform.
Version 1.0
Emergency & Medical Disclaimer
Emergencies, medical limits, and who is responsible on-site.
Version 1.1
Vendor Verification Policy
What we review about vendors — and what we do not verify.
Version 1.3
Background Check Policy
Our plain statement on background screening, and how to verify directly.
Version 1.0
Platform Policies
AI Features Terms
What our AI features do, their limits, and your personalization choices.
Version 2.1
Accessibility & Inclusion Policy
Our accessibility commitments, shipped measures, and roadmap.
Version 2.1
Communications Consent and Notices Policy
The emails and notices we send, and how to manage them.
Version 1.2
Marketing Consent Policy
Our honest marketing posture today and opt-in commitments for tomorrow.
Version 1.2
Intellectual Property Policy
Ownership and licenses for platform, user, and vendor content.
Version 1.2
Copyright & DMCA Policy
How to report copyright infringement and file counter-notices.
Version 1.1
Looking to delete your account and data? See our Data Deletion Instructions.