Data Deletion Instructions
You can request deletion of your ORYN Quest account and the personal data associated with it at any time. This page explains how to make the request and what happens next.
How to request deletion
- Email support@orynquest.com with the subject line “Data Deletion Request”, sent from the email address on your ORYN Quest account.
- We will confirm your identity by replying to the account email before any deletion is performed.
- Once confirmed, we will delete your account and associated personal data within 30 days and send you a completion confirmation.
What gets deleted
- Your account profile and sign-in identity
- Child profiles you created, including developmental insights
- Bookings, favorites, reviews, and community posts
- Messages and AI assistant conversation history
- Social sign-in connections (Google, LinkedIn, Facebook, or Apple) linked to your account
Some records are retained where the law requires it — for example, payment and tax records, and safety-report audit trails. These are kept only as long as legally necessary and are described in our Privacy Policy.
If you signed in with Facebook, Google, or another provider
Deleting your ORYN Quest account removes the data we received from your social sign-in provider. You can additionally revoke ORYN Quest’s access from the provider’s own settings (for example, Facebook’s Settings → Apps and Websites or your Google Account’s Connectionspage). Requests forwarded to us by a provider’s data-deletion callback are handled the same way as direct requests.