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Delete your ORYN Quest account

You can permanently delete your ORYN Quest account and its personal data at any time, from the app or the website.

Delete from the app or website

  1. Sign in and open Account.
  2. Scroll to Delete account and confirm. If you have an upcoming booking (pending or confirmed, with a session that hasn't started yet) or a recurring enrollment, you'll be asked to cancel those first.
  3. An active membership is cancelled at that moment: it will not renew, and the rest of the period you have already paid for is not refunded. Every unused credit — including credits you paid for — and your loyalty points are forfeited. Deleting is not the same as cancelling a membership, which keeps your account and credits.
  4. Your sign-in is removed immediately and you are logged out everywhere.

Go to my Account settings →

What gets deleted

Child profiles, favorites, saved vendors, calendar connections, community profile and memberships, notification and device tokens, AI conversation history, interest and activity data, reflections, and waitlist entries are permanently deleted. Your name, email, phone, and address are erased from our records.

What we keep, and why

Financial and legal records — booking history, the credit ledger, signed waivers, and legal acceptances — are retained in anonymized form as required by law, per Article 4 of our Data Retention Policy. Unused credits are forfeited on deletion. We also keep a one-way hashed record that your account received its welcome credits, so a new account created with the same email address or mobile number cannot claim them again; it cannot be turned back into your email address or number.

Can't sign in?

Email support@orynquest.com from the address on your account and we'll process the deletion for you after verifying it's really you. If you can't write from that address — for example, you signed in with Apple using Hide My Email — say so: we'll verify you by replying to the address on file (Apple's private relay forwards our reply to you) or by asking you to confirm from inside your account while signed in.