Vendor Code of Conduct

This Vendor Code of Conduct (“Code”) outlines the standards and expectations for all activity providers (“Vendors”) who use the ORYN Quest platform (“Platform”). By creating a Vendor account or offering activities through the Platform, you agree to follow this Code.

1. PROFESSIONALISM & CONDUCT

Vendors and their staff must:

• behave professionally at all times,
• treat children and families with respect,
• maintain appropriate boundaries,
• avoid discriminatory, abusive, or threatening behavior,
• communicate clearly and courteously with Parents.

2. SAFETY & SUPERVISION

Vendors are responsible for:

• maintaining safe environments,
• supervising children appropriately,
• following reasonable safety practices,
• ensuring equipment is in good working condition,
• complying with all child safety laws.

Unsafe conduct may result in removal from the Platform.

3. LEGAL COMPLIANCE

Vendors must comply with all applicable laws, including:

• business licensing requirements,
• facility regulations,
• child protection laws,
• mandatory reporting laws (where applicable),
• accessibility and accommodation laws.

4. ACCURATE INFORMATION

Vendors must provide accurate and truthful information in:

• activity descriptions,
• schedules,
• pricing,
• staff qualifications,
• refund and cancellation policies.

Listings must be updated promptly if details change.

5. COMMUNICATION

Vendors agree to:

• respond to Parent inquiries in a timely manner,
• notify Parents of schedule changes or emergencies,
• communicate professionally and respectfully,
• avoid direct communication with children outside supervised settings unless required for safety.

6. ACCOMMODATIONS

Vendors must:

• review accommodation requests in good faith,
• provide reasonable accommodations when feasible and lawful,
• communicate clearly if a request cannot be met.

7. MEDIA & PRIVACY

If Vendors photograph or record activities:

• they must follow applicable laws,
• they must follow their own stated media policy,
• they must obtain any required consents,
• they must respect Parent decisions regarding media use.

Child information must be used only for activity participation and never for marketing without consent.

8. PROHIBITED CONDUCT

The following conduct is strictly prohibited:

• physical punishment or aggressive behavior,
• verbal abuse, threats, or harassment,
• discriminatory or hateful behavior,
• inappropriate touching or sexualized conduct,
• providing alcohol, drugs, or unsafe substances,
• knowingly placing children in unsafe situations,
• falsifying qualifications or credentials,
• soliciting Parents to bypass ORYN Quest for future bookings.

9. INCIDENT MANAGEMENT

Vendors must:

• notify Parents promptly of injuries, illnesses, or behavioral incidents,
• follow