Refund & Cancellation Policy

ARTICLE 1 — PURPOSE

This Subscription, Membership, Credits, Refund, and Cancellation Policy (“Subscription Policy”) governs the purchase, renewal, use, expiration, restoration, cancellation, suspension, refund, and administration of Memberships, Credits, promotional Credits, gift cards, and related financial transactions offered through the ORYN Quest Platform. This Policy supplements the Parent & Guardian Terms & Conditions and all other ORYN Quest policies. In the event of a conflict, the Parent & Guardian Terms & Conditions shall govern unless this Policy expressly provides otherwise.

ARTICLE 2 — MEMBERSHIP PROGRAM

2.1 Membership Model

ORYN Quest offers subscription-based Memberships that provide Parents with recurring allocations of Marketplace Credits, access to Platform features, promotional benefits, discounts, and other Membership benefits determined by ORYN Quest. Membership benefits may vary based upon:

• subscription tier;
• promotional offers;
• geographic availability;
• Partner programs;
• nonprofit initiatives;
• referral programs;
• grandfathered plans;
• enterprise partnerships;
• or future Membership structures.

ORYN Quest reserves the right to introduce, modify, consolidate, rename, or discontinue Membership tiers at any time, subject to Applicable Law.

2.2 Membership Benefits

Depending upon the selected Membership, benefits may include:

• recurring monthly Credits;
• discounted Activity pricing;
• early access to Activities;
• priority booking;
• waitlist priority;
• family discounts;
• referral incentives;
• promotional offers;
• exclusive Marketplace content;
• AI-powered recommendations;
• developmental insights;
• community features;
• loyalty rewards;
• special events;
• partner benefits;
• gift Credits;
• and future Membership features.

Benefits may differ between Membership tiers.

2.3 Membership Eligibility

Only individuals who satisfy the eligibility requirements contained in the Parent & Guardian Terms & Conditions may purchase Memberships. ORYN Quest may limit Membership availability based upon:

• jurisdiction;
• age;
• payment verification;
• fraud prevention;
• sanctions screening;
• previous Account history;
• or other legitimate business considerations.

ARTICLE 3 — CREDITS

3.1 Nature of Credits

Credits are a limited contractual right to obtain eligible Marketplace services through the Platform. Credits:

• are not legal tender;
• are not bank deposits;
• are not stored-value accounts unless expressly stated;
• are not securities;
• do not earn interest;
• possess no cash value except where required by Applicable Law;
• may not be redeemed for cash except where required by Applicable Law;
• are non-transferable except where expressly authorized;
• are revocable under this Policy;
• and remain subject to this Agreement.

Credits do not constitute personal property independent of the contractual rights granted under this Policy.

3.2 Allocation of Credits

Credits may be obtained through:

• Memberships;
• direct purchases;
• promotional campaigns;
• referral programs;
• customer service adjustments;
• loyalty programs;
• gift programs;
• scholarships;
• nonprofit initiatives;
• partner promotions;
• or other programs established by ORYN Quest.

ORYN Quest reserves the right to establish different categories of Credits having different rules.

3.3 Categories of Credits

ORYN Quest may issue one or more categories of Credits, including:

• Membership Credits;
• Purchased Credits;
• Promotional Credits;
• Courtesy Credits;
• Referral Credits;
• Bonus Credits;
• Scholarship Credits;
• Gift Credits;
• Vendor-funded Credits;
• Event Credits;
• Loyalty Credits;
• and other promotional or operational Credits.

Different categories may possess different:

• expiration dates;
• refund eligibility;
• restoration rules;
• transferability;
• redemption priorities;
• and usage restrictions.

3.4 Redemption Order

Unless ORYN Quest specifies otherwise, Credits may be redeemed in the following order:

• 1. Promotional Credits;
• 2. Courtesy Credits;
• 3. Bonus Credits;
• 4. Membership Credits;
• 5. Purchased Credits;
• 6. Other Credits designated by ORYN Quest.

ORYN Quest reserves the right to modify redemption priority for operational or promotional reasons.

3.5 Credit Expiration

Credits granted by a Membership do not expire and carry over from one billing period to the next; they remain available in your wallet until used. A new billing period's Credits are added to the balance you already hold rather than replacing it. Promotional, Courtesy and Bonus Credits may carry an expiration date. Where they do, that date is disclosed at the time those Credits are issued. Different categories of Credits may expire at different times. Where Applicable Law prohibits expiration of certain Credits, ORYN Quest shall comply with Applicable Law. ORYN Quest may provide advance reminders before expiration where commercially reasonable but is not obligated to do so unless required by law.

ARTICLE 4 — MEMBERSHIP BILLING

4.1 Automatic Renewal

Unless cancelled before the applicable renewal date, Memberships automatically renew at the recurring billing interval selected during purchase. By purchasing a recurring Membership, Parent authorizes ORYN Quest and its payment processor to automatically charge the designated payment method for all applicable Membership fees, taxes, and authorized charges until cancellation. Before each Membership purchase, ORYN Quest presents the renewal terms — the recurring charge amount, that billing repeats each billing period until cancelled, that there is no minimum commitment, and how to cancel — together with the purchase step, and Parent consents to them by a separate affirmative action (such as checking an unchecked box). ORYN Quest retains a record of that consent, including the disclosure text shown, for at least three years or one year after the Membership ends, whichever is longer. Promptly after purchase, ORYN Quest sends an acknowledgment the Parent can retain that states the plan, the recurring charge and billing interval, the cancellation policy, and how to cancel.

4.2 Billing Authorization

Parent authorizes ORYN Quest to:

• charge recurring Membership fees;
• collect applicable taxes;
• recover failed payment amounts;
• process prorated adjustments where applicable;
• collect authorized upgrade charges;
• process downgrade adjustments where applicable;
• collect fees associated with optional purchases;
• and process other charges expressly authorized by Parent.

4.3 Failed Payments

If a recurring payment fails, ORYN Quest may:

• retry the transaction;
• temporarily suspend Membership benefits;
• suspend future Bookings;
• restrict Account functionality;
• require an updated payment method;
• recover outstanding balances;
• or terminate Memberships after reasonable notice where appropriate.

ORYN Quest reserves all legal rights to recover amounts lawfully owed.

4.4 Taxes

Parent remains responsible for all applicable taxes associated with purchases unless ORYN Quest is legally required to collect and remit such taxes. Displayed pricing may exclude taxes where permitted by Applicable Law.

ARTICLE 5 — MEMBERSHIP CHANGES

5.1 Upgrades

Parents may upgrade Memberships where permitted by the Platform. Membership changes are made through the billing portal or by selecting a new plan on the Platform. Any charges and credits resulting from a change are applied by the payment processor at the time of the change under its proration rules and are shown before you confirm. Your new monthly Credit allocation begins at your next renewal: upgrading does not add Credits mid-period. ORYN Quest may also:

• adjust recurring billing dates;
• immediately provide non-Credit benefits;
• or implement other commercially reasonable upgrade procedures.

5.2 Downgrades

Downgrades generally become effective at the next renewal period unless otherwise stated. ORYN Quest may limit downgrades designed to abuse promotional pricing or Membership incentives.

5.3 Cancellation by Parent

Parents may cancel recurring Memberships at any time through available Platform functionality or other methods designated by ORYN Quest. Unless otherwise required by Applicable Law:

• cancellation stops future automatic renewal charges. It does not close your account or bar you from joining again — you may start a new Membership whenever you like;
• current Membership benefits generally remain available until the end of the current billing period;
• previously charged Membership fees remain non-refundable except as expressly provided in this Policy or required by law.

5.4 Cancellation by ORYN Quest

ORYN Quest reserves the right to suspend or terminate Memberships for reasons including:

• fraud;
• abuse of Credits;
• violation of Platform policies;
• chargeback abuse;
• repeated payment failures;
• unlawful conduct;
• Marketplace manipulation;
• abuse of Vendors;
• misuse of promotional programs;
• security concerns;
• or other material violations of Platform agreements.

Where reasonably practicable, ORYN Quest may provide notice before termination unless immediate action is necessary to protect users, Vendors, the Platform, or comply with Applicable Law.

5.5 Membership Suspension, Termination, and Renewal

ORYN Quest reserves the right to suspend or terminate Memberships, including during an active Membership term, for abusive, threatening, fraudulent, harassing, unsafe, or otherwise inappropriate conduct toward ORYN Quest, its staff, participating providers, Vendors, or other members, or for violations of the Terms of Use or applicable Platform policies. ORYN Quest also reserves the right to decline renewal of any Membership at the end of the applicable Membership term.

ARTICLE 6 — BOOKING PAYMENTS

ORYN Quest may facilitate payment for Activities through:

• Credits;
• credit cards;
• debit cards;
• digital wallets;
• gift cards;
• promotional balances;
• partner-funded programs;
• scholarships;
• or other authorized payment methods.

The specific payment methods available may vary depending upon jurisdiction, Vendor participation, Platform functionality, and Applicable Law.

ARTICLE 7 — REFUNDS

7.1 General Refund Policy

ORYN Quest operates as a technology marketplace connecting Parents with independent Vendors. Because Activities are provided by independent Vendors, refund eligibility may depend upon:

• this Policy, including the standard cancellation schedule in Section 8.4;
• applicable Membership terms;
• promotional rules;
• payment method requirements;
• Applicable Law;
• and the specific circumstances giving rise to the refund request.

Unless expressly provided otherwise or required by Applicable Law, purchases are final once the applicable cancellation period has expired.

7.2 Eligible Refund Circumstances

Subject to this Policy, refunds may be considered where:

• a Vendor cancels an Activity and no comparable alternative is accepted by Parent;
• duplicate charges occur;
• unauthorized transactions are verified;
• technical Platform errors materially prevent use of purchased services;
• ORYN Quest expressly approves a goodwill refund;
• Applicable Law requires a refund;
• or other circumstances determined by ORYN Quest in its reasonable discretion.

Refund eligibility shall be determined based upon the specific facts of each request.

7.3 Refund Methods

Approved refunds may be issued through one or more of the following methods:

• restoration of Marketplace Credits;
• refund to the original payment method;
• replacement promotional Credits;
• account credits;
• gift card balances where appropriate;
• or other commercially reasonable methods selected by ORYN Quest.

ORYN Quest may determine the most appropriate refund method unless Applicable Law requires otherwise.

7.4 Processing Times

Approved refunds generally begin processing promptly following approval. Actual posting times depend upon:

• payment processor;
• financial institution;
• card issuer;
• banking network;
• digital wallet provider;
• or other third-party financial institutions.

ORYN Quest is not responsible for processing delays caused by third parties.

ARTICLE 8 — PARENT CANCELLATIONS

8.1 Parent Cancellation Requests

Parents may cancel Bookings through the Platform where cancellation functionality is available. Self-service cancellation is available until the session's scheduled start time. Once a session has started it can no longer be cancelled in the app; contact support@orynquest.com and we will review the circumstances. The standard cancellation schedule in Section 8.4 applies to every Activity. Restoration may additionally be affected by loyalty tier benefits (Section 12.4), the Recurring Enrollment Terms (Section 8.7), and Applicable Law.

8.2 Late Cancellations

If a Parent cancels after the applicable cancellation deadline, ORYN Quest or the Vendor may:

• retain all or part of the Booking amount;
• retain redeemed Credits;
• assess applicable cancellation fees where disclosed;
• or deny restoration of promotional Credits;

in each case as provided by the standard cancellation schedule in Section 8.4.

8.3 Repeated Cancellations

Repeated cancellations that materially disrupt Marketplace operations may result in:

• temporary booking restrictions;
• reduced booking privileges;
• suspension of promotional benefits;
• Membership review;
• or other reasonable administrative actions.

ORYN Quest will consider legitimate emergencies before taking administrative action.

8.4 Standard Cancellation Schedule

Every Activity on the Platform uses the same cancellation schedule, disclosed before you confirm a cancellation. The percentage refers to the portion of redeemed Credits restored to your wallet when you cancel before the session begins:

• more than 48 hours before the session: 100% restored;
• 24 to 48 hours before: 50% restored;
• less than 24 hours before: no restoration.

Restored Credits are rounded down to the nearest whole Credit. A Vendor may publish custom cancellation language on a listing. Such language is informational only: the restoration percentages above govern every listing and are not changed by a Vendor's custom language. Listing an Activity authorizes ORYN Quest to process cancellations and Credit restorations automatically under this schedule.

8.5 Restoration Method for Credit Bookings

Bookings paid with Credits are refunded as Credits restored to your wallet. Restored Credits are available immediately. Loyalty points earned on refunded Credits are reversed in proportion to the restoration (see Section 12.4), so points always reflect Credits genuinely spent.

8.6 Rebooking Cooldown

To keep seats fair for all families, after you cancel a session you may need to wait briefly (approximately fifteen minutes) before rebooking the same session. Cancellations initiated by a Vendor or by ORYN Quest support on your behalf do not trigger this cooldown.

8.7 Recurring Enrollments

Sessions charged under a recurring enrollment are additionally governed by the Recurring Enrollment Terms, including a full restoration for any session cancelled within 24 hours of its automatic charge.

8.8 Rescheduling

Where a Vendor offers other times for the same Activity, you may move a Booking to another available session at no charge until the session begins; once a session has started, the Booking can no longer be moved. No cancellation schedule applies to a reschedule, and there is no limit on how many times a Booking may be moved. If the Booking was made at a last-minute discount and the new session does not qualify for that discount, the Platform tells you before you confirm that the standard price applies to the new session, and the exact difference between the discounted and standard Credit price is charged from your Credit balance when you reschedule.

ARTICLE 9 — VENDOR CANCELLATIONS

9.1 Vendor-Initiated Cancellations

If a Vendor cancels an Activity before it occurs, ORYN Quest may, depending upon the circumstances:

• restore redeemed Credits;
• facilitate a refund;
• assist Parent in locating comparable Activities;
• transfer the Booking where authorized by Parent;
• issue courtesy Credits;
• or provide other commercially reasonable assistance.

Vendor cancellation rates may be considered in Vendor performance evaluations.

9.2 Activity Modifications

Vendors may occasionally modify:

• schedules;
• instructors;
• locations;
• class sizes;
• equipment;
• curriculum;
• or other operational details.

Material changes may entitle Parents to cancellation rights where required by this Policy, Vendor policy, or Applicable Law.

9.3 Automatic Restoration on Vendor Cancellation

When a Vendor cancels a scheduled session through the Platform, every affected Booking paid with Credits is automatically cancelled with a full (100%) Credit restoration to the Parent's wallet, together with notice to the Parent. Promotional code uses consumed by the cancelled Booking are released, and loyalty points earned on the restored Credits are reversed under Section 12.4. Held recurring-enrollment seats on the cancelled session are released without charge.

ARTICLE 10 — NO-SHOW POLICY

10.1 Parent No-Shows

If a Parent or Child fails to attend a confirmed Activity without timely cancellation:

• redeemed Credits may be forfeited;
• refund eligibility may be reduced or eliminated;
• promotional Credits may expire;
• Membership benefits may not be restored;
• and Vendor compensation may remain payable.

Exceptions may be granted in extraordinary circumstances at ORYN Quest’s reasonable discretion.

10.2 Vendor No-Shows

If a Vendor fails to conduct a confirmed Activity without reasonable notice, ORYN Quest may:

• restore Credits;
• facilitate refunds;
• investigate the incident;
• provide courtesy Credits;
• apply Vendor performance measures;
• or take disciplinary action against the Vendor.

ARTICLE 11 — CHARGEBACKS AND PAYMENT DISPUTES

11.1 Chargebacks

Parents are encouraged to contact ORYN Quest Customer Support before initiating a chargeback. ORYN Quest may investigate and attempt to resolve payment concerns promptly.

11.2 Fraudulent Chargebacks

If ORYN Quest reasonably determines that a chargeback was initiated fraudulently or in bad faith, ORYN Quest may:

• recover improperly refunded amounts;
• suspend Memberships;
• suspend Accounts;
• revoke Credits;
• restrict future purchases;
• pursue lawful collection efforts;
• or exercise other rights available under Applicable Law.

11.3 Investigation Rights

ORYN Quest reserves the right to investigate disputed transactions using:

• booking records;
• audit logs;
• IP address records where appropriate;
• device identifiers where appropriate;
• acceptance records;
• communication history;
• payment processor information;
• Vendor confirmations;
• and other relevant evidence.

ARTICLE 12 — PROMOTIONAL CREDITS AND SPECIAL OFFERS

12.1 Promotional Programs

ORYN Quest may periodically offer:

• bonus Credits;
• referral incentives;
• introductory Memberships;
• seasonal promotions;
• loyalty rewards;
• scholarship programs;
• nonprofit initiatives;
• family promotions;
• partner promotions;
• and other promotional opportunities.

Promotional programs remain subject to their specific terms.

12.2 Promotional Credit Restrictions

Unless otherwise expressly stated: Promotional Credits:

• are non-transferable;
• are non-refundable;
• may expire;
• possess no cash value;
• may not be exchanged for cash;
• may not be resold;
• and may be revoked if obtained through fraud, abuse, or violation of Platform policies.

12.3 Abuse Prevention

ORYN Quest reserves the right to deny, suspend, modify, or terminate promotional programs where abuse, fraud, manipulation, automated activity, duplicate Accounts, referral abuse, or other improper conduct is reasonably suspected.

12.4 Loyalty Rewards Program

Where offered, the ORYN Quest loyalty program awards points as follows:

• 10 points per Credit spent when a Booking is charged;
• a one-time 50-point bonus on your first Booking;
• 25 points for leaving a review;
• 20 points when a referred friend completes their first Booking.

Point totals determine tiers: Bronze (0+), Silver (100+), Gold (300+), and Platinum (600+). Tier benefits currently include:

• Silver: 5% bonus Credits on Credit pack purchases;
• Gold: 10% bonus Credits on Credit pack purchases and priority position when waitlist seats open;
• Platinum: 15% bonus Credits on Credit pack purchases, priority waitlist position, and full Credit restoration on cancellations regardless of the standard cancellation schedule.

When a Booking is refunded, the points earned on the restored Credits are reversed in proportion to the restoration; one-time bonuses are not reversed. Tier benefits are enforced using points net of upcoming, still-refundable Bookings — points earned on a Booking count toward benefits once the Vendor marks that session complete. Free cancellation applies before a session begins and before check-in. Loyalty points have no cash value, are not Credits, and the program may be modified or discontinued subject to Applicable Law.

12.5 Family Discounts

When booking the same session for multiple children in one transaction, each additional child after the first receives a 10% Credit discount. Family discounts are funded by ORYN Quest; Vendors are compensated based on the undiscounted price.

12.6 Referral Rewards

When a person you refer creates an account and completes their first Booking, you receive 3 Credits. Referral rewards are subject to the abuse-prevention provisions of this Policy.

12.7 Last-Minute Offers

Vendors may offer a percentage discount on sessions beginning within the next 24 hours that still have open seats. The discounted Credit price is displayed before booking and is the price charged. Vendors are compensated based on the undiscounted price. Last-minute discounts do not combine with promotional codes (the promotional code applies instead) and do not apply to multi-child family-discount bookings or recurring-enrollment session charges. If you move a Booking made at a last-minute discount to a session that does not qualify for one, the difference between the discounted and standard Credit price is charged at that time, as described in Section 8.8.

ARTICLE 13 — GIFT CARDS AND GIFT CREDITS

ORYN Quest offers gift cards and gift Credits. Gift cards issued by ORYN Quest do not expire and are not subject to dormancy or service fees. Credits redeemed from a gift card do not expire. Where a gift card's remaining cash value is less than ten dollars ($10.00), California residents may redeem that balance for cash on request, and residents of other states receive any equivalent right their state's gift card law provides. Gift products are governed by this Policy and the Parent & Guardian Terms & Conditions and remain subject to:

• Applicable Law;
• escheat laws where applicable;
• promotional restrictions;
• and fraud prevention procedures.

Nothing in this Policy limits rights provided under applicable gift card laws.

ARTICLE 14 — ACCOUNTING AND CREDIT ADMINISTRATION

ORYN Quest maintains internal accounting records relating to Memberships, Credits, refunds, adjustments, and promotional balances. Parents acknowledge that the records maintained by ORYN Quest shall constitute the authoritative record of Account activity absent manifest error. If a discrepancy arises, Parents should notify ORYN Quest promptly so the matter may be investigated. ORYN Quest reserves the right to correct:

• accounting errors;
• duplicate Credit issuances;
• system errors;
• pricing errors;
• calculation errors;
• promotional errors;
• and other administrative inaccuracies.

Reasonable notice will be provided where appropriate.

ARTICLE 15 — FRAUD PREVENTION AND ACCOUNT INTEGRITY

ORYN Quest is committed to maintaining a fair, secure, and trustworthy Marketplace. Accordingly, ORYN Quest reserves the right to investigate, suspend, restrict, adjust, reverse, or terminate Memberships, Credits, refunds, promotional benefits, or Accounts where ORYN Quest reasonably believes that fraud, abuse, misuse, manipulation, or other improper conduct has occurred.

15.1 Examples of Prohibited Conduct

Without limitation, prohibited conduct includes:

• creating multiple Accounts to obtain promotional benefits;
• referral fraud;
• unauthorized resale of Credits;
• sale or transfer of Memberships;
• fraudulent refund requests;
• fraudulent chargebacks;
• payment fraud;
• stolen payment methods;
• account sharing in violation of Platform policies;
• automated purchasing;
• automated booking;
• automated cancellation activity;
• manipulation of Vendor availability;
• Marketplace abuse;
• exploitation of software defects;
• exploitation of pricing errors;
• intentional misuse of promotional programs;
• submission of false information;
• identity fraud;
• or other conduct intended to improperly obtain Marketplace benefits.

ORYN Quest reserves all rights available under Applicable Law with respect to fraudulent activity.

15.2 Administrative Remedies

Where fraud or abuse is reasonably suspected, ORYN Quest may, without limitation:

• suspend Accounts;
• permanently terminate Accounts;
• revoke Memberships;
• revoke Credits;
• reverse transactions;
• deny promotional eligibility;
• cancel pending Bookings;
• freeze Account balances where appropriate;
• require additional identity verification;
• require updated payment verification;
• refer matters to payment processors;
• refer matters to law enforcement where appropriate;
• pursue civil remedies;
• recover attorneys’ fees where permitted by law or contract;
• and exercise any other contractual or legal remedies available.

ORYN Quest shall act in good faith and may request additional information from the affected user before taking permanent action where reasonably practicable.

ARTICLE 16 — REGULATORY COMPLIANCE

ORYN Quest intends for its subscription and payment practices to comply with Applicable Law, including consumer protection, automatic renewal, electronic commerce, payment processing, taxation, gift card, advertising, and subscription laws. Nothing in this Policy shall be interpreted to waive any non-waivable consumer rights. If any provision conflicts with Applicable Law, ORYN Quest shall interpret and administer this Policy in the manner most consistent with Applicable Law while preserving its original intent to the maximum extent legally permissible.

ARTICLE 17 — ELECTRONIC ACCEPTANCE

Parents acknowledge and agree that this Subscription Policy may be accepted electronically. Electronic acceptance includes, without limitation:

• clicking an “I Agree” button;
• checking an unchecked acceptance box;
• authenticated Account acceptance;
• digital signatures;
• electronic signatures;
• or any other legally recognized electronic method of acceptance.

ORYN Quest may maintain records including:

• policy version numbers;
• acceptance timestamps;
• authenticated Account identifiers;
• device identifiers where appropriate;
• IP address logs where appropriate;
• transaction identifiers;
• audit logs;
• and related records demonstrating acceptance.

Such records may be used to establish acceptance of this Policy in legal or administrative proceedings.

ARTICLE 18 — MODIFICATIONS TO THIS POLICY

ORYN Quest reserves the right to modify this Subscription Policy from time to time to reflect:

• changes in Applicable Law;
• Marketplace expansion;
• new Membership offerings;
• new Credit programs;
• operational improvements;
• payment processor requirements;
• tax requirements;
• fraud prevention initiatives;
• technological developments;
• or other legitimate business needs.

Where required by Applicable Law, ORYN Quest shall provide advance notice of material changes. Continued use of the Platform following the effective date of an updated Policy constitutes acceptance of the revised Policy except where Applicable Law requires renewed affirmative consent.

ARTICLE 19 — MISCELLANEOUS

19.1 Governing Law

This Subscription Policy shall be governed by the governing law provisions contained within the Parent & Guardian Terms & Conditions unless Applicable Law requires otherwise.

19.2 Severability

If any provision of this Policy is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. Where possible, unenforceable provisions shall be modified only to the minimum extent necessary to preserve their intended legal effect.

19.3 No Waiver

Failure by ORYN Quest to enforce any provision of this Policy shall not constitute a waiver of that provision or any other contractual right.

19.4 Survival

Provisions concerning:

• payment obligations;
• refund determinations;
• fraud investigations;
• audit rights;
• record retention;
• dispute resolution;
• limitation of liability;
• indemnification where applicable;
• and any provisions intended by their nature to survive,

shall survive termination of a Membership, closure of an Account, expiration of Credits, or termination of the Parent’s relationship with ORYN Quest.

19.5 Entire Policy

This Subscription, Membership, Credits, Refund, and Cancellation Policy, together with the Parent & Guardian Terms & Conditions and all documents incorporated by reference, constitutes the complete agreement governing Memberships, Credits, recurring billing, refunds, cancellations, and related financial matters on the ORYN Quest Platform.

ARTICLE 20 — ACCEPTANCE AND RECORDS OF ACCEPTANCE

20.1 When Acceptance Occurs

Parent accepts this Policy by creating an ORYN Quest Account, where this Policy is identified and linked in the acceptance notice presented at Account creation, and again wherever the Platform presents this Policy for renewed acceptance. This Policy may be read, downloaded, or printed at any time from the Platform's legal pages.

20.2 Records of Acceptance

For each acceptance, ORYN Quest records the date and time of acceptance, the version of this Policy accepted, the authenticated Account identifier, and the method by which acceptance was captured. Parent agrees that these records are evidence of acceptance and will not contest them solely on the ground that they are electronic.

20.3 Renewed Acceptance

Where ORYN Quest materially revises this Policy in a way that affects recurring payment obligations or other consumer rights, the revised Policy is presented for renewed acceptance. A transaction completed before renewed acceptance remains governed by the version of this Policy in force when that transaction was completed.

END OF REFUND & CANCELLATION POLICY