ORYN Quest Legal

Parent & Guardian Terms and Conditions

Version 1.0 — Last updated July 3, 2026

These Parent & Guardian Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Parent," "Guardian," "you," or "your") and ORYN Quest, Inc. ("ORYN Quest," and where used, "ORYN Quest" shall mean ORYN Quest, Inc.; "Company," "we," "our," or "us") governing your access to and use of the ORYN Quest platform, including all websites, mobile applications, software, APIs, communications, memberships, subscriptions, digital content, artificial intelligence features, booking services, payment systems, community features, future products, and related services (collectively, the "Platform").

By creating an account, purchasing a membership, purchasing credits, booking an activity, communicating through the Platform, clicking "I Agree," checking an acceptance box, electronically signing, or otherwise accessing or using any portion of the Platform, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement and all documents incorporated herein by reference.

If you do not agree to every provision of this Agreement, you may not access or use the Platform.

ARTICLE 3 — DEFINITIONS

For purposes of this Agreement and, unless expressly stated otherwise, every agreement, policy, exhibit, appendix, waiver, disclosure, notice, and supplemental term issued by ORYN Quest, Inc., the following capitalized terms shall have the meanings set forth below.

3.1 "Account"

"Account" means the registered user profile established through the Platform that permits access to ORYN Quest services, memberships, bookings, communications, digital content, purchases, credits, payment methods, and other Platform functionality.

3.2 "Accommodation"

"Accommodation" means any accessibility request, disability-related modification, adaptive support, communication preference, sensory consideration, medical-related request (where appropriate), or other reasonable assistance requested for participation in activities offered through the Platform. Submission of an accommodation request does not guarantee that a Vendor can or will satisfy the request.

3.3 "Activity"

"Activity" means any class, lesson, event, camp, tutoring session, sports program, educational program, enrichment experience, museum program, performance, workshop, therapy-related service where legally permitted, entertainment offering, virtual experience, digital service, or any other offering made available through the Platform.

3.4 "AI Services"

"AI Services" means any artificial intelligence, machine learning, predictive analytics, recommendation engines, developmental insights, natural language processing tools, automated summaries, chat functionality, personalization engines, or future intelligent technologies offered by ORYN Quest.

3.5 "Applicable Law"

"Applicable Law" means all federal, state, provincial, territorial, municipal, local, foreign, and international laws, regulations, ordinances, codes, rules, administrative guidance, governmental orders, court decisions, and regulatory requirements applicable to the Platform or the parties.

3.6 "Booking"

"Booking" means any reservation, registration, enrollment, scheduling request, waitlist placement, attendance confirmation, purchase, or other commitment to participate in an Activity through the Platform.

3.7 "Business Day"

"Business Day" means any day other than Saturday, Sunday, or a federal holiday observed in the United States, unless otherwise specified.

3.8 "Child"

"Child" means any minor registered by a Parent or Guardian for participation in Activities through the Platform.

3.9 "Content"

"Content" includes text, graphics, photographs, videos, audio, reviews, ratings, comments, messages, documents, software, source code, object code, databases, logos, trademarks, service marks, artwork, designs, interfaces, compilations, metadata, and all other information or materials made available through the Platform.

3.10 "Credits"

"Credits" means digital units issued by ORYN Quest that may, subject to this Agreement and any applicable Membership terms, be redeemed toward eligible Activities or services offered through the Platform. Credits are not legal tender, are not bank deposits, do not constitute stored value unless required by Applicable Law, and possess no cash value except where expressly required by law.

3.11 "Guardian"

"Guardian" means an individual possessing lawful legal authority to act on behalf of a Child under Applicable Law.

3.12 "Membership"

"Membership" means any recurring or non-recurring subscription plan, package, tier, or access level offered by ORYN Quest that may include Credits, benefits, discounts, exclusive access, premium functionality, or additional services.

3.13 "Parent"

"Parent" means a biological parent, adoptive parent, legal guardian, conservator, or any other individual legally authorized to enroll a Child in Activities through the Platform.

3.14 "Platform"

"Platform" means the ORYN Quest websites, mobile applications, software, APIs, communications systems, artificial intelligence tools, payment systems, databases, marketplaces, digital products, future technologies, and all related services operated by ORYN Quest.

3.15 "Vendor"

"Vendor" means any individual or entity offering Activities or services through the Platform, including but not limited to instructors, tutors, coaches, camps, educational organizations, museums, sports organizations, businesses, nonprofit organizations, licensed professionals where legally permitted, entertainers, and other approved providers.

3.16 Rules of Interpretation

Unless the context clearly requires otherwise:

(a) singular terms include the plural and vice versa;

(b) references to one gender include all genders;

(d) the words "including," "includes," and "include" mean "including without limitation";

(e) references to statutes include future amendments and successor laws; and

(f) references to ORYN Quest include its parents, subsidiaries, affiliates, successors, assigns, contractors, service providers, licensors, officers, directors, employees, representatives, and agents where the context reasonably requires.

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ARTICLE 4 — THE ORYN QUEST MARKETPLACE

4.1 Nature of the Platform

ORYN Quest operates an online technology marketplace that enables Parents and Guardians to discover, compare, schedule, purchase, and manage children's Activities offered by independent Vendors.

Except where expressly stated otherwise in writing, ORYN Quest is not the organizer, operator, instructor, employer, joint employer, partner, principal, franchisee, franchisor, agent, representative, insurer, guarantor, healthcare provider, educational institution, childcare provider, transportation provider, or sponsor of Activities listed by Vendors.

ORYN Quest provides technology, payment processing facilitation, discovery tools, scheduling tools, communication features, artificial intelligence capabilities, and related marketplace services. Vendors remain solely responsible for the Activities they provide and for complying with all Applicable Laws governing their operations.

4.2 Independent Vendor Relationship

Each Vendor operates as an independent business or individual and is solely responsible for:

the quality, safety, legality, and appropriateness of its Activities;
obtaining and maintaining all required licenses, permits, certifications, insurance, and approvals;
hiring, supervising, training, compensating, and managing its personnel;
establishing qualifications for instructors and staff;
maintaining facilities and equipment;
complying with child safety, accessibility, employment, tax, and consumer protection laws; and
fulfilling all obligations owed to participating families.

Nothing contained in this Agreement shall be construed to create an employment relationship, joint venture, partnership, agency, fiduciary relationship, or similar legal relationship between ORYN Quest and any Vendor.

4.3 No Guarantee of Vendor Performance

ORYN Quest does not guarantee that any Vendor:

possesses any particular skill level;
will provide satisfactory services;
will meet a Child's developmental goals;
will maintain uninterrupted operations;
will continue offering Activities;
will honor pricing beyond confirmed Bookings;
will satisfy accommodation requests;
will remain listed on the Platform.

Parents are responsible for independently evaluating whether an Activity is appropriate for their Child.

ARTICLE 5 — USER ACCOUNTS

5.1 Account Registration

To access certain features of the Platform, you are required to establish an Account in accordance with the registration procedures established by ORYN Quest.

You agree to provide complete, accurate, current, and truthful information during registration and to maintain such accuracy at all times thereafter. You further agree to promptly update your Account information whenever any information becomes inaccurate, incomplete, or outdated.

ORYN Quest reserves the right, but assumes no obligation, to verify any information provided during registration or thereafter using commercially reasonable verification methods.

5.2 One Account Per Individual

Unless expressly authorized by ORYN Quest in writing, each individual may maintain only one Parent Account.

ORYN Quest may merge, suspend, restrict, or permanently terminate duplicate Accounts where it reasonably determines that multiple Accounts have been created for fraudulent purposes, abuse of promotions, circumvention of Platform policies, manipulation of reviews, evasion of suspensions, or any other improper purpose.

5.3 Authority Regarding Children

By registering any Child on the Platform, you represent and warrant that:

(a) you are the Child's parent or legal guardian, or otherwise possess lawful authority to act on behalf of the Child;

(b) all information provided regarding the Child is accurate and complete;

(d) participation in Activities does not violate any court order, custody order, guardianship order, or other legal restriction applicable to the Child; and

(e) you will promptly notify ORYN Quest if your authority regarding the Child changes.

ORYN Quest may rely upon these representations without independent investigation.

5.4 Account Security

You are solely responsible for maintaining the confidentiality of your username, password, authentication credentials, verification codes, recovery information, and all other security credentials associated with your Account.

You agree to:

use a strong and unique password;
safeguard login credentials;
enable available security features when offered;
immediately notify ORYN Quest of any suspected unauthorized access;
promptly update compromised credentials; and
fully cooperate with any security investigation conducted by ORYN Quest.

ORYN Quest shall not be responsible for any losses resulting from your failure to adequately protect your Account credentials.

5.5 Responsibility for Account Activity

You are fully responsible for all activities occurring through your Account, whether authorized by you or not, unless otherwise required by Applicable Law.

This includes, without limitation:

purchases;
bookings;
messages;
reviews;
uploaded content;
payment authorizations;
cancellations;
accommodation requests;
profile changes;
AI interactions; and
any other activity conducted through your Account.

5.6 Identity Verification

ORYN Quest may require identity verification prior to granting access to certain Platform features.

Verification methods may include, without limitation:

government-issued identification;
facial comparison technologies where legally permitted;
telephone verification;
email verification;
payment verification;
knowledge-based authentication;
third-party identity verification services; and
other commercially reasonable verification methods.

Failure to successfully complete requested verification may result in delayed access, restricted functionality, suspension, or denial of services.

ORYN Quest reserves the right to determine, in its sole discretion, whether verification has been satisfactorily completed.

5.7 Fraud Prevention

To protect users, Vendors, and the integrity of the Platform, ORYN Quest may utilize both automated and manual fraud detection systems.

ORYN Quest may temporarily delay, review, reject, suspend, reverse, or cancel transactions or Account activities where it reasonably believes that fraudulent, abusive, suspicious, unauthorized, unlawful, or high-risk conduct may have occurred.

ORYN Quest shall have no obligation to disclose the specific criteria used in its fraud detection systems where doing so could compromise Platform security.

5.8 Account Ownership

Accounts are licensed to the registered user and may not be sold, transferred, assigned, leased, sublicensed, pledged, inherited, gifted, or otherwise transferred without the prior written consent of ORYN Quest.

ORYN Quest reserves the right to require reasonable documentation before recognizing any transfer authorized by Applicable Law.

5.9 Family Profiles

ORYN Quest may permit multiple Children to be managed under a single Parent Account.

The Parent establishing the Account shall remain solely responsible for:

all Child profiles;
all bookings;
all payment obligations;
all communications;
all legal consents;
all waivers;
all accommodation requests; and
all actions taken through the Account.

5.10 Account Suspension

ORYN Quest may suspend, restrict, freeze, or limit an Account immediately, with or without prior notice, where it reasonably determines that:

(a) this Agreement has been violated;

(b) fraudulent conduct is suspected;

(d) another user may suffer harm;

(e) payment obligations remain outstanding;

(f) law enforcement requests preservation of an Account;

(g) a governmental authority requests restriction;

(h) litigation involving the Account is reasonably anticipated;

(i) Platform integrity may be compromised; or

(j) such action is otherwise reasonably necessary to protect ORYN Quest, its users, Vendors, or the public.

5.11 Permanent Termination

ORYN Quest may permanently terminate Accounts for repeated or material violations of this Agreement.

Termination may include removal of:

Membership benefits;
Credits, to the extent permitted by Applicable Law;
Platform access;
messaging privileges;
review privileges;
booking privileges; and
future participation on the Platform.

Termination does not relieve you of obligations accrued prior to termination, including outstanding payment obligations or legal liabilities.

5.12 Survival of Rights

Account termination shall not affect provisions of this Agreement that, by their nature, are intended to survive termination, including without limitation:

payment obligations;
indemnification;
limitation of liability;
arbitration;
governing law;
dispute resolution;
intellectual property;
confidentiality;
audit rights;
record retention; and
any other provisions reasonably intended to survive.

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ARTICLE 6 — PARENT RESPONSIBILITIES

6.1 General Responsibility

Parents and Guardians bear primary responsibility for determining whether an Activity is appropriate for their Child.

ORYN Quest does not supervise participating Children and does not assume parental responsibilities before, during, or after any Activity unless expressly agreed to in writing.

6.2 Independent Evaluation

Prior to booking any Activity, Parents should independently evaluate all factors they consider relevant, including, where applicable:

age appropriateness;
physical demands;
emotional maturity requirements;
instructor qualifications;
accessibility needs;
transportation requirements;
supervision levels;
safety procedures;
emergency protocols;
environmental conditions;
required equipment;
cancellation policies;
Vendor reputation; and
any other factors relevant to their Child.

Parents are encouraged to communicate directly with the Vendor regarding any questions specific to an Activity prior to participation, where appropriate.

6.3 Accurate Information

Parents agree to provide accurate and current information regarding each participating Child, including information reasonably necessary to facilitate bookings or requested accommodations.

Parents remain responsible for ensuring that emergency contact information and other material details remain current.

6.4 Arrival, Supervision, and Pickup

Unless a Vendor expressly assumes responsibility in writing, Parents remain responsible for:

transporting Children to and from Activities;
ensuring timely arrival and pickup;
complying with Vendor attendance requirements;
supervising Children before check-in and after dismissal; and
complying with Vendor pickup authorization procedures.

ORYN Quest assumes no responsibility for transportation, custody, supervision, or the exchange of Children before, during, or after Activities.

ARTICLE 7 — CHILDREN'S PARTICIPATION

7.1 Parent Responsibility for Participation Decisions

The decision to register or permit a Child to participate in any Activity rests solely with the Parent or Guardian.

ORYN Quest does not determine whether any Activity is appropriate for any particular Child and does not represent or warrant that participation will be beneficial, safe, suitable, or consistent with a Child's physical abilities, emotional development, educational needs, behavioral profile, interests, medical condition, allergies, disabilities, sensory sensitivities, developmental stage, or personal preferences.

Parents are solely responsible for determining whether participation is appropriate.

7.2 Health and Medical Information

Parents are responsible for informing Vendors of any material medical conditions, allergies, dietary restrictions, mobility limitations, behavioral concerns, emergency medical considerations, medications, sensory needs, communication requirements, seizure disorders, chronic illnesses, or other information that may reasonably affect a Child's participation or safety.

ORYN Quest does not independently verify, review, interpret, monitor, or transmit medical information except as reasonably necessary to facilitate Platform functionality.

Parents acknowledge that failure to disclose relevant information may increase the risk of injury or other adverse outcomes and remains solely the Parent's responsibility.

7.3 Behavioral Expectations

Parents acknowledge that Vendors may establish reasonable behavioral expectations, codes of conduct, participation standards, safety rules, dress requirements, equipment requirements, attendance policies, and disciplinary procedures.

Parents agree to ensure that participating Children comply with all lawful Vendor rules.

Nothing in this Agreement obligates a Vendor to permit continued participation where a Child's conduct presents a safety concern, materially disrupts an Activity, threatens another participant, damages property, violates applicable rules, or otherwise interferes with the operation of the Activity.

7.4 Removal From Activities

A Vendor may remove, suspend, deny entry to, or require the immediate pickup of a Child if, in the Vendor's reasonable judgment:

(a) continued participation presents a safety concern;

(b) the Child requires medical attention;

(d) the Child engages in violent, threatening, abusive, unlawful, discriminatory, or dangerous conduct;

(e) required participation documentation has not been completed;

(f) required payments have not been received; or

(g) removal is otherwise reasonably necessary to protect participants, staff, property, or the orderly operation of the Activity.

ORYN Quest shall not be responsible for any costs, losses, refunds, transportation expenses, childcare expenses, emotional distress, or other damages arising from such removal.

7.5 Parent Availability

Parents agree to remain reasonably reachable during a Child's participation in any Activity.

Parents shall maintain current emergency contact information and shall promptly respond to communications from Vendors regarding emergencies, injuries, illnesses, behavioral incidents, schedule changes, early dismissal, or other material matters.

Failure to remain reasonably available may result in suspension of booking privileges or other actions reasonably necessary to protect participating Children.

7.6 Attendance Responsibility

Parents are responsible for ensuring timely attendance.

ORYN Quest makes no representation that late arrivals will be admitted or that missed portions of an Activity may be rescheduled, refunded, or credited.

Attendance policies shall be determined by the applicable Vendor unless otherwise required by Applicable Law.

7.7 Photography, Audio, and Video

Certain Activities may involve photography, audio recording, video recording, livestreaming, performances, competitions, exhibitions, promotional events, or similar activities conducted by Vendors.

ORYN Quest does not control Vendor media practices.

Parents remain responsible for reviewing Vendor media policies before permitting participation.

Where ORYN Quest itself requests permission to capture or use a Child's name, likeness, voice, image, or other identifying information for marketing, promotional, educational, testimonial, social media, advertising, or similar purposes, ORYN Quest shall obtain any consent required by Applicable Law.

Parents may decline optional promotional consents without affecting access to the Platform unless a particular Activity reasonably requires photography or recording as an inherent component of participation.

7.8 Lost or Damaged Property

ORYN Quest shall not be responsible for the loss, theft, destruction, or damage of clothing, electronics, athletic equipment, musical instruments, assistive devices, jewelry, personal belongings, school supplies, vehicles, or any other property brought to an Activity.

Parents are encouraged to label valuable items and avoid bringing unnecessary valuables whenever practical.

7.9 Special Accommodations

ORYN Quest may provide functionality allowing Parents to submit accommodation requests to Vendors.

Submission of an accommodation request does not constitute acceptance by a Vendor or a guarantee that requested accommodations can be implemented.

Each Vendor remains solely responsible for determining whether requested accommodations can reasonably be provided consistent with Applicable Law and the Vendor's facilities, staffing, expertise, operational capabilities, and safety considerations.

Nothing in this Agreement shall require a Vendor or ORYN Quest to fundamentally alter the nature of an Activity or provide accommodations beyond those required by Applicable Law.

7.10 Independent Educational Decisions

Activities available through the Platform are selected by Parents.

ORYN Quest does not recommend educational programs as a substitute for professional educational evaluation, individualized education programs (IEPs), Section 504 plans, medical treatment, behavioral therapy, occupational therapy, speech therapy, physical therapy, psychological services, counseling, or any other licensed professional services.

Parents remain solely responsible for educational, developmental, behavioral, therapeutic, and medical decisions affecting their Children.

7.11 Assumption of Ordinary Risks

Parents acknowledge that participation in Activities inherently involves varying degrees of risk, including risks that cannot be eliminated regardless of the care exercised by Vendors, instructors, participants, ORYN Quest, or others.

Such risks may include, without limitation:

slips, trips, and falls;
collisions with participants or equipment;
athletic injuries;
repetitive use injuries;
emotional disappointment;
exposure to communicable illnesses;
weather-related hazards;
transportation-related risks;
property damage;
equipment malfunction;
facility hazards;
actions of other participants; and
other risks inherent to the specific Activity.

Parents voluntarily assume these ordinary inherent risks on behalf of themselves and, where legally permissible, on behalf of participating Children.

Nothing in this Section is intended to waive or limit any rights that cannot lawfully be waived under Applicable Law.

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ARTICLE 8 — ASSUMPTION OF RISK

8.1 General Acknowledgment

By booking or participating in any Activity through the Platform, Parents acknowledge that children's activities vary significantly in nature and may involve physical, emotional, educational, recreational, social, environmental, or other risks that cannot be completely eliminated.

Parents understand that ORYN Quest is a technology marketplace and does not control the manner in which independent Vendors conduct Activities.

8.2 Voluntary Participation

Participation in every Activity is voluntary.

Parents are solely responsible for determining whether participation is appropriate based upon the Child's age, maturity, experience, health, physical condition, developmental abilities, emotional readiness, behavioral history, and any other factors the Parent considers relevant.

8.3 Acknowledgment of Activity-Specific Risks

Parents acknowledge that each Activity offered through the Platform presents unique risks depending upon its nature, location, equipment, participants, environmental conditions, instructor supervision, and numerous other factors.

Without limiting the generality of the foregoing, such risks may include:

falls;
collisions;
cuts;
bruises;
fractures;
sprains;
strains;
burns;
drowning;
choking;
allergic reactions;
dehydration;
heat-related illness;
cold-related illness;
insect bites;
animal-related injuries;
communicable disease exposure;
equipment failure;
facility defects;
transportation incidents;
actions of third parties;
emotional distress;
property damage; and
permanent disability or death.

Parents acknowledge that not every risk can be identified in advance.

8.4 Vendor-Controlled Activities

ORYN Quest does not supervise Activities conducted by Vendors.

ORYN Quest does not control:

instructor-to-child ratios;
lesson plans;
teaching methods;
discipline procedures;
emergency response protocols;
supervision practices;
facility maintenance;
equipment inspections;
transportation;
staffing decisions; or
day-to-day operations of Vendors.

Accordingly, Parents understand that ORYN Quest cannot guarantee the safety, quality, legality, or suitability of any Activity.

8.5 Assumption of Risk

To the fullest extent permitted by Applicable Law, Parents knowingly and voluntarily assume all ordinary and inherent risks associated with participation in Activities booked through the Platform, whether such risks are known or unknown, foreseeable or unforeseeable, except to the extent liability cannot legally be limited or waived.

Nothing in this Agreement is intended to release any person or entity from liability for conduct that cannot legally be waived or limited under Applicable Law.

8.6 Responsibility to Evaluate Vendors

ORYN Quest provides information to assist Parents in discovering Activities; however, Parents remain solely responsible for independently evaluating each Vendor before booking.

Parents should consider, among other things:

instructor qualifications;
licenses and certifications;
insurance coverage;
experience;
reviews;
facility condition;
emergency procedures;
accommodation capabilities;
cancellation policies;
communication responsiveness; and
any other factors important to the Parent.

ORYN Quest does not guarantee the accuracy or completeness of Vendor-provided information, although ORYN Quest may take reasonable measures to promote accuracy and integrity on the Platform.

8.7 No Guarantee of Results

ORYN Quest makes no representation or warranty that participation in any Activity will:

improve academic performance;
improve athletic ability;
improve social development;
improve behavioral outcomes;
improve emotional well-being;
improve physical fitness;
improve communication skills;
improve developmental milestones;
qualify a Child for competitions or scholarships; or
produce any specific outcome.

Results vary significantly among participants.

8.8 Assumption of Technology Risks

Parents acknowledge that use of the Platform itself involves certain technological risks, including temporary outages, software errors, internet interruptions, payment processing delays, cybersecurity incidents, inaccurate geolocation information, synchronization errors, artificial intelligence inaccuracies, and third-party service interruptions.

ORYN Quest will use commercially reasonable efforts to maintain Platform availability but does not guarantee uninterrupted access.

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ARTICLE 9 — MEDICAL DISCLAIMER

9.1 No Medical Advice

ORYN Quest is not a physician, hospital, healthcare provider, therapist, psychologist, psychiatrist, counselor, nurse, pharmacist, emergency response provider, rehabilitation provider, or medical practice.

Nothing contained within the Platform, including AI-generated recommendations, educational content, Vendor descriptions, search results, communications, ratings, reviews, developmental insights, or other materials constitutes medical advice, diagnosis, treatment, healthcare services, or professional medical recommendations.

Parents should always consult appropriately qualified healthcare professionals regarding medical concerns affecting their Children.

9.2 No Patient Relationship

Use of the Platform does not establish:

a physician-patient relationship;
therapist-patient relationship;
psychologist-patient relationship;
counselor-client relationship;
healthcare provider relationship; or
any other fiduciary healthcare relationship between ORYN Quest and any user.

9.3 Emergency Medical Situations

The Platform is not intended for emergency use.

Parents should never rely upon the Platform to obtain emergency medical assistance.

If a Child experiences a medical emergency, Parents should immediately contact local emergency services or proceed to the nearest appropriate emergency medical facility.

Platform messaging, customer support, AI tools, and Vendor communications should never be relied upon for emergency response.

9.4 Health Information

Any health-related information submitted through the Platform is provided voluntarily by Parents.

Parents represent that they possess legal authority to disclose such information.

ORYN Quest may use such information solely for purposes consistent with its Privacy Policy, applicable consents, and Applicable Law.

ORYN Quest does not independently verify the accuracy, completeness, or medical significance of health information provided by users.

9.5 Medication Administration

Unless expressly agreed by the applicable Vendor in writing and permitted by Applicable Law, neither ORYN Quest nor Vendors are obligated to administer medications.

Parents remain solely responsible for understanding each Vendor's medication policies before booking.

ORYN Quest assumes no responsibility for medication administration, storage, dosage, timing, omissions, adverse reactions, or medication-related incidents.

9.6 Allergies

Parents are solely responsible for informing Vendors of known allergies, dietary restrictions, sensitivities, and related medical concerns.

Although Vendors may attempt to accommodate certain requests, ORYN Quest cannot guarantee allergen-free environments or the absence of cross-contamination.

9.7 Communicable Diseases

Participation in Activities may involve exposure to communicable diseases, viruses, bacteria, or other illnesses.

ORYN Quest cannot guarantee that participants will not be exposed to contagious illnesses during participation.

Parents acknowledge these inherent risks and remain responsible for determining whether participation is appropriate based upon their Child's health, vaccination status, immune system, and other relevant considerations.

9.8 Emergency Medical Authorization

In the event a Parent cannot be reached during an emergency, Parents acknowledge that a Vendor may determine that emergency medical assistance should be requested.

Parents authorize Vendors to contact emergency responders when reasonably necessary.

Parents remain solely responsible for all medical expenses, transportation expenses, insurance deductibles, copayments, coinsurance, and related costs arising from such treatment except to the extent otherwise required by Applicable Law or expressly assumed by another responsible party.

9.9 Medical Insurance

ORYN Quest does not provide health insurance, accident insurance, medical reimbursement, workers' compensation coverage, disability coverage, or similar insurance benefits for participating Children unless expressly stated in writing for a specific program.

Parents remain responsible for maintaining any insurance they deem appropriate.

9.10 Health Screening

Certain Vendors may require completion of health questionnaires, proof of immunization where permitted by Applicable Law, physician clearances, participation waivers, symptom screenings, or other documentation as a condition of participation.

ORYN Quest does not independently evaluate, validate, or enforce Vendor health screening requirements and assumes no responsibility for determining whether such requirements are medically appropriate or legally required.

Parents remain solely responsible for satisfying all Vendor participation requirements.

9.11 No Monitoring Obligation

ORYN Quest has no obligation to monitor the physical condition, emotional condition, behavioral condition, medical condition, developmental status, allergies, medications, disabilities, sensory sensitivities, dietary needs, or changing health circumstances of any Child.

Parents remain solely responsible for monitoring the ongoing suitability of each Activity and determining whether continued participation remains appropriate.

9.12 Developmental Information

ORYN Quest may, now or in the future, provide developmental insights, activity recommendations, progress summaries, behavioral observations, participation trends, learning suggestions, or similar information generated through artificial intelligence, Parent feedback, Vendor feedback, or other data sources.

Such information is intended solely for informational purposes.

It is not intended to diagnose any medical condition, developmental disorder, disability, educational need, behavioral condition, psychological condition, learning disability, or mental health condition.

Parents should seek evaluation by appropriately licensed professionals before making educational, therapeutic, medical, or developmental decisions.

9.13 Healthcare-Adjacent Vendors

Certain Vendors available through the Platform may offer healthcare-adjacent, wellness-related, therapeutic, rehabilitative, developmental, educational, or support services where legally permitted.

ORYN Quest does not supervise or control the professional services provided by such Vendors.

Each Vendor remains solely responsible for maintaining all required professional licenses, certifications, registrations, insurance, supervision, and regulatory compliance applicable to its services.

ORYN Quest does not guarantee the competency, licensure, qualifications, scope of practice, or regulatory status of any Vendor beyond any verification processes expressly described by ORYN Quest.

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ARTICLE 10 — EMERGENCY SITUATIONS

10.1 Emergency Response

Parents acknowledge that emergencies may occur before, during, or after an Activity, including without limitation:

medical emergencies;
accidents;
injuries;
missing child situations;
criminal activity;
natural disasters;
severe weather;
fire;
hazardous material incidents;
civil disturbances;
transportation incidents;
utility failures;
infectious disease outbreaks;
security threats; and
other unforeseen emergencies.

Primary responsibility for responding to emergencies occurring during an Activity rests with the applicable Vendor and appropriate emergency responders.

ORYN Quest is not an emergency response organization and does not assume responsibility for coordinating emergency services unless expressly undertaken by the Company.

10.2 Emergency Communications

ORYN Quest may, but is not obligated to, transmit emergency-related communications to Parents using information contained within the Parent's Account.

Such communications may include:

email;
SMS or text message;
telephone call;
mobile application notification;
in-platform notification; or
any other communication method reasonably available.

ORYN Quest does not guarantee successful delivery of emergency communications.

Parents remain solely responsible for maintaining current contact information and monitoring communications.

10.3 Emergency Contacts

Parents shall designate one or more emergency contacts where such functionality is available.

Parents represent that they possess authority to provide emergency contact information and authorize ORYN Quest and applicable Vendors to contact designated individuals when reasonably necessary.

10.4 Vendor Emergency Procedures

Each Vendor remains solely responsible for developing, implementing, maintaining, and executing its own emergency procedures, evacuation plans, incident response protocols, child release procedures, disaster preparedness plans, and emergency communications.

ORYN Quest does not supervise, approve, audit, or certify Vendor emergency procedures unless expressly stated in writing.

10.5 Temporary Suspension of Activities

ORYN Quest or a Vendor may suspend, postpone, relocate, interrupt, modify, or cancel Activities when reasonably necessary due to:

weather conditions;
facility closures;
instructor illness;
governmental orders;
public health concerns;
emergencies;
safety concerns;
equipment failures;
labor disruptions;
technological failures;
force majeure events; or
other circumstances reasonably affecting safe operation.

Refunds, Credits, rescheduling, or other remedies shall be governed by the applicable Vendor policies, ORYN Quest policies, Applicable Law, or other written agreements.

10.6 Child Protection

ORYN Quest is committed to supporting child safety.

Where ORYN Quest becomes aware of information reasonably suggesting that a Child may face imminent danger or where reporting is required by Applicable Law, ORYN Quest reserves the right to cooperate with law enforcement, child welfare agencies, courts, governmental authorities, emergency responders, or other legally authorized entities.

Nothing in this Agreement shall require ORYN Quest to independently investigate allegations involving Vendors, Parents, or third parties.

ORYN Quest may, however, take reasonable interim actions designed to protect Platform users while relevant matters are reviewed.

10.7 Preservation of Evidence

ORYN Quest reserves the right to preserve Account records, communications, booking history, payment records, uploaded documents, photographs, videos, audit logs, metadata, IP addresses, device identifiers, AI interaction history, and other Platform information where reasonably necessary to:

investigate safety concerns;
comply with legal obligations;
respond to subpoenas;
cooperate with law enforcement;
preserve evidence;
resolve disputes;
defend legal claims; or
protect the Platform and its users.

10.8 No Duty to Monitor

Although ORYN Quest may implement safety reporting tools, review systems, trust and safety programs, identity verification measures, vendor verification processes, fraud detection systems, content moderation, or other protective measures, Parents acknowledge that ORYN Quest does not undertake a legal duty to continuously monitor every Activity, communication, Vendor, Parent, Child, review, listing, message, or interaction occurring through the Platform.

The existence of any safety feature shall not create a legal duty beyond that otherwise imposed by Applicable Law.

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ARTICLE 11 — ACCESSIBILITY & ACCOMMODATION REQUESTS

11.1 Commitment to Accessibility

ORYN Quest is committed to promoting access and inclusion for children and families of diverse abilities.

ORYN Quest strives to design the Platform in a manner that improves accessibility while encouraging Vendors to provide accurate information regarding available accommodations.

Nothing in this Agreement guarantees that every Activity will be accessible or appropriate for every Child.

11.2 Accommodation Requests

The Platform may permit Parents to submit requests regarding accommodations, including but not limited to:

vision-related accommodations;
hearing-related accommodations;
mobility-related accommodations;
sensory accommodations;
autism-related supports;
communication preferences;
behavioral supports;
cognitive accommodations;
dietary accommodations;
allergy-related requests; and
other accessibility-related needs.

Submission of a request does not constitute acceptance by a Vendor.

11.3 Vendor Responsibility

Each Vendor is solely responsible for determining whether requested accommodations can reasonably be provided based upon:

staffing;
instructor qualifications;
facility design;
equipment availability;
program structure;
participant safety;
Applicable Law; and
the Vendor's operational capabilities.

ORYN Quest neither directs nor controls a Vendor's accommodation decisions and makes no representation that any requested accommodation will be available.

11.4 Accuracy of Accommodation Information

Parents agree to provide complete, accurate, and current information regarding requested accommodations.

Failure to disclose information that may materially affect a Child's safe participation may result in denial of participation, removal from an Activity, cancellation of a Booking, or other actions reasonably necessary to protect participants.

11.5 Inclusive Design

ORYN Quest may designate certain Activities or Vendors with informational labels or badges indicating that they have represented certain accessibility features, inclusive programming, adaptive instruction, sensory accommodations, or similar characteristics.

Such designations are informational only.

Unless expressly stated otherwise in writing by ORYN Quest, these designations do not constitute certifications, endorsements, guarantees, legal determinations, or representations that a Vendor complies with any particular accessibility standard.

Parents remain responsible for independently confirming that an Activity meets the needs of their Child.

11.6 Accessibility Feedback

ORYN Quest may permit Parents to submit accessibility-related feedback concerning Activities or Vendors.

Parents agree that such feedback shall be truthful, based upon actual experience, and submitted in good faith.

ORYN Quest reserves the right, but assumes no obligation, to investigate, moderate, edit, remove, or decline to publish accessibility-related feedback that violates this Agreement or the Community Guidelines.

11.7 Future Accessibility Features

ORYN Quest may introduce additional accessibility technologies, adaptive user interfaces, communication tools, translation services, artificial intelligence features, or other inclusive technologies.

ORYN Quest does not warrant that such technologies will always function accurately, continuously, or without interruption.

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ARTICLE 12 — ARTIFICIAL INTELLIGENCE SERVICES, PERSONALIZATION, AND DEVELOPMENTAL INSIGHTS

12.1 AI Services

The Platform may utilize artificial intelligence ("AI"), machine learning, predictive analytics, recommendation engines, natural language processing, large language models, personalization technologies, and other automated systems (collectively, "AI Services") to improve the user experience.

AI Services may assist with, among other things:

recommending Activities;
organizing search results;
generating summaries;
suggesting developmental opportunities;
identifying interests;
matching families with Vendors;
personalizing content;
answering user questions;
improving accessibility;
generating educational information;
identifying participation trends; and
supporting future Platform functionality.

12.2 Informational Purposes Only

All AI-generated information is provided solely for informational and convenience purposes.

AI outputs should not be interpreted as:

medical advice;
psychological advice;
legal advice;
educational evaluations;
therapeutic recommendations;
diagnoses;
treatment plans;
professional opinions;
safety certifications; or
guarantees of outcomes.

Parents remain solely responsible for making all decisions concerning their Children.

12.3 No Guarantee of Accuracy

Artificial intelligence systems are probabilistic technologies that may generate incomplete, inaccurate, outdated, misleading, or inappropriate information.

ORYN Quest does not warrant that AI-generated content will always be accurate, complete, current, unbiased, reliable, uninterrupted, or appropriate for any specific Child, Activity, Vendor, or circumstance.

Parents should independently verify important information before relying upon AI-generated outputs.

12.4 Human Judgment Required

AI recommendations are intended to supplement—not replace—independent parental judgment.

Parents remain solely responsible for evaluating:

Activities;
Vendors;
developmental opportunities;
safety considerations;
educational decisions;
healthcare decisions;
accommodation needs;
scheduling decisions; and
all other matters affecting their Children.

ORYN Quest shall not be liable for decisions made by users based upon AI-generated information.

12.5 Developmental Insights

ORYN Quest may, now or in the future, generate developmental insights based upon information voluntarily provided by Parents, Vendors, participation history, user preferences, completed Activities, ratings, reviews, attendance history, interests, accommodations, and other Platform interactions.

Such developmental insights are intended solely to assist Parents in discovering Activities that may align with their stated goals and preferences.

They are not intended to diagnose, evaluate, predict, certify, or measure a Child's intelligence, aptitude, disability, developmental status, educational achievement, athletic potential, behavioral condition, emotional health, or future success.

12.6 Data Used by AI Services

Subject to the Privacy Policy and Applicable Law, AI Services may utilize information including:

Parent profile information;
Child profile information;
age ranges;
interests;
Activity history;
booking history;
attendance patterns;
reviews;
ratings;
accommodation requests;
communications where authorized;
search history;
preferences;
engagement metrics;
Platform interactions; and
other information voluntarily provided through the Platform.

ORYN Quest may use de-identified and aggregated information to improve AI Services, enhance Platform functionality, develop new products, conduct analytics, improve safety, and support research and product development, provided such use complies with Applicable Law.

12.7 AI Learning and Improvement

ORYN Quest may improve its AI Services through ongoing testing, validation, model refinement, quality assurance, user feedback, human review, and other commercially reasonable methods.

Nothing in this Agreement guarantees that AI Services will improve continuously or achieve any particular level of performance.

12.8 Third-Party AI Providers

ORYN Quest may utilize third-party artificial intelligence technologies, cloud providers, language models, machine learning services, translation engines, speech recognition services, computer vision technologies, or other AI infrastructure.

Use of such technologies shall remain subject to ORYN Quest's Privacy Policy and contractual arrangements with such providers.

ORYN Quest does not guarantee uninterrupted availability of third-party AI services.

12.9 AI Safety Measures

ORYN Quest may implement safeguards designed to reduce harmful, inaccurate, discriminatory, unsafe, offensive, or inappropriate AI outputs.

Despite reasonable efforts, no AI system can eliminate all risks associated with automated content generation.

Users acknowledge these technological limitations.

12.10 Future AI Features

As technology evolves, ORYN Quest may introduce additional AI-powered features including, without limitation:

developmental planning tools;
adaptive learning recommendations;
accessibility assistance;
scheduling optimization;
conversational assistants;
predictive insights;
personalized educational pathways;
family planning tools;
Vendor support tools; and
other intelligent technologies.

Unless expressly stated otherwise, all such future AI features shall be governed by this Agreement and the AI Recommendation & Development Disclaimer incorporated herein.

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ARTICLE 13 — MEMBERSHIPS, SUBSCRIPTIONS, AND PLATFORM ACCESS

13.1 Membership Programs

ORYN Quest may offer one or more Membership plans providing access to Credits, discounts, premium features, priority booking, exclusive content, enhanced AI functionality, promotional benefits, loyalty rewards, or other services.

Participation in a Membership is voluntary.

13.2 Membership Eligibility

Memberships are available only to individuals who satisfy the eligibility requirements established by ORYN Quest and this Agreement.

ORYN Quest reserves the right to refuse, suspend, revoke, or terminate any Membership where it reasonably determines that eligibility requirements are no longer satisfied or where continued Membership could expose ORYN Quest, its users, Vendors, or the public to legal, financial, operational, reputational, or security risks.

13.3 Membership Benefits

Unless otherwise expressly stated in writing, Membership benefits may include, without limitation:

monthly Credits;
promotional Credits;
discounted pricing;
early access to Activities;
waitlist priority;
exclusive Vendor offers;
premium Platform features;
enhanced AI-powered recommendations;
family management tools;
loyalty rewards;
educational resources;
promotional events; and
other benefits designated by ORYN Quest from time to time.

Membership benefits have no independent cash value unless expressly required by Applicable Law.

ORYN Quest reserves the right to modify, replace, discontinue, add, or remove Membership benefits at any time, subject to Applicable Law.

13.4 Subscription Terms

Certain Memberships automatically renew at recurring intervals until canceled.

By purchasing a recurring Membership, you authorize ORYN Quest and its payment processors to automatically charge the payment method associated with your Account for all recurring Membership fees, taxes, applicable governmental charges, adjustments, and any other authorized amounts.

Recurring billing shall continue until canceled in accordance with this Agreement.

13.5 Automatic Renewal

Unless canceled before the applicable renewal date, recurring Memberships automatically renew for successive subscription periods of equal duration.

The renewal charge may occur before, on, or shortly after the renewal date depending upon payment processor requirements and banking practices.

Where required by Applicable Law, ORYN Quest shall provide renewal disclosures or reminders.

13.6 Membership Changes

ORYN Quest reserves the right to modify:

Membership tiers;
pricing;
included Credits;
promotional offerings;
benefits;
eligibility requirements;
renewal periods;
billing frequencies;
availability; and
any other Membership feature.

Where required by Applicable Law, ORYN Quest will provide advance notice of material changes affecting existing subscribers.

Continued use of a Membership following the effective date of any modification constitutes acceptance of such changes to the extent permitted by Applicable Law.

13.7 Membership Upgrades

Parents may upgrade Membership plans whenever permitted through the Platform.

Unless otherwise disclosed, upgraded Memberships become effective immediately or at the beginning of the next billing cycle, as determined by ORYN Quest.

ORYN Quest may prorate charges, Credits, or benefits where appropriate.

13.8 Membership Downgrades

Parents may request a downgrade to a lower Membership tier where available.

Downgrades generally become effective at the beginning of the next billing cycle unless otherwise specified by ORYN Quest.

Unused benefits associated with higher Membership tiers may expire upon downgrade.

13.9 Promotional Memberships

ORYN Quest may periodically offer:

introductory pricing;
promotional pricing;
trial Memberships;
referral incentives;
seasonal promotions;
partnership discounts;
employee benefits;
nonprofit programs;
educational discounts; or
other promotional Membership offerings.

Unless expressly stated otherwise, promotional offers:

(a) may be modified or discontinued at any time;

(b) may be limited to new users;

(d) may be subject to verification;

(e) may be revoked where abuse is reasonably suspected; and

(f) expire according to their stated terms.

13.10 Family Memberships

ORYN Quest may offer family Membership plans allowing management of multiple Children under one Account.

Unless otherwise stated, the registered Parent remains solely responsible for all financial obligations, legal consents, waivers, bookings, communications, and Platform activity associated with every Child managed under the Membership.

13.11 Membership Suspension

ORYN Quest may suspend Membership benefits while an Account is under investigation for suspected fraud, abuse, payment disputes, chargebacks, security concerns, violations of this Agreement, or other circumstances reasonably requiring temporary restriction.

Suspension of Membership benefits shall not necessarily suspend recurring billing unless expressly required by Applicable Law or otherwise determined by ORYN Quest.

13.12 Membership Termination

ORYN Quest may terminate Memberships upon Account termination, repeated Agreement violations, fraudulent conduct, payment failures, abuse of promotional programs, or other material breaches of this Agreement.

Termination shall not relieve the Parent of payment obligations incurred before termination.

13.13 No Property Interest

Memberships constitute limited contractual rights to access Platform services.

Memberships do not create ownership interests, vested rights, investment interests, property rights, securities, partnership interests, franchise rights, or any other ownership interest in ORYN Quest.

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ARTICLE 14 — CREDITS

14.1 Nature of Credits

Credits are digital units issued by ORYN Quest for use within the Platform in accordance with this Agreement.

Credits:

are licenses to access eligible Platform benefits;
are not legal tender;
are not redeemable for cash except where required by Applicable Law;
do not accrue interest;
are not deposit accounts;
are not stored-value accounts unless required by Applicable Law;
possess no independent market value; and
may be used only as expressly permitted by ORYN Quest.

14.2 Earning Credits

Credits may be obtained through:

Memberships;
direct purchase;
promotional programs;
referrals;
loyalty programs;
customer service adjustments;
goodwill credits;
marketing campaigns;
Vendor promotions; or
other methods designated by ORYN Quest.

ORYN Quest reserves the right to establish eligibility criteria, expiration dates, usage restrictions, and conditions applicable to any Credits.

14.3 Credit Redemption

Credits may be redeemed only for eligible Activities or services identified by ORYN Quest.

Certain Activities, Vendors, Membership tiers, promotional offerings, geographic regions, or future Platform services may require differing numbers of Credits.

ORYN Quest reserves the right to establish, modify, or discontinue Credit redemption values at any time, subject to Applicable Law.

14.4 Credit Expiration

Unless otherwise prohibited by Applicable Law or expressly stated in writing, Credits may expire according to the terms disclosed at the time of issuance.

Promotional Credits may be subject to shorter expiration periods than purchased or Membership Credits.

ORYN Quest may distinguish among categories of Credits for expiration purposes.

14.5 Order of Credit Usage

Where multiple categories of Credits exist, ORYN Quest may determine the order in which Credits are redeemed, including applying promotional Credits before purchased Credits or vice versa, as reasonably determined by ORYN Quest.

14.6 Non-Transferability

Except where expressly authorized in writing by ORYN Quest, Credits may not be:

sold;
transferred;
assigned;
exchanged;
pledged;
gifted;
inherited;
auctioned;
bartered; or
otherwise transferred to another individual or Account.

Any attempted unauthorized transfer shall be void.

ORYN Quest may revoke improperly transferred Credits.

14.7 Credit Adjustments

ORYN Quest reserves the right to adjust, remove, reverse, or correct Credit balances where reasonably necessary to address:

billing errors;
duplicate Credits;
fraudulent activity;
system errors;
chargebacks;
promotional abuse;
refunds;
canceled transactions;
unauthorized activity; or
other accounting discrepancies.

ORYN Quest shall maintain reasonable records supporting such adjustments.

14.8 No Guarantee of Availability

Possession of Credits does not guarantee the availability of any Activity, Vendor, date, time, instructor, location, or booking opportunity.

Activity availability depends upon Vendor inventory and other operational considerations.

14.9 Cancellations Affecting Credits

Where a Booking is canceled, the treatment of associated Credits shall be governed by:

(a) this Agreement;

(b) the Refund & Cancellation Policy;

(d) any promotional terms applicable to the Credits used; and

(e) Applicable Law.

ORYN Quest reserves the right to restore, partially restore, convert, or permanently deduct Credits depending upon the circumstances surrounding the cancellation.

14.10 Promotional Credits

Promotional Credits are issued solely as marketing incentives.

Unless expressly stated otherwise:

Promotional Credits possess no cash value;
Promotional Credits may expire without notice upon expiration of the applicable promotional period;
Promotional Credits may not be combined with certain offers;
Promotional Credits may not be transferred;
Promotional Credits may be revoked if issued in error; and
Promotional Credits may be canceled if ORYN Quest reasonably determines that abuse, fraud, manipulation, or unauthorized activity has occurred.

14.11 Fraudulent Credit Activity

ORYN Quest reserves the right to investigate any unusual Credit activity, including but not limited to:

excessive cancellations;
repeated promotional usage;
duplicate Accounts;
automated purchasing;
referral abuse;
account sharing;
resale of bookings;
unauthorized transfers; or
any activity reasonably believed to manipulate the Credit system.

During any investigation, ORYN Quest may temporarily suspend Credit usage, reverse transactions, remove Credits, suspend Membership benefits, or terminate Accounts where appropriate.

14.12 Discontinuation of the Credit Program

ORYN Quest reserves the right to modify, suspend, replace, or discontinue all or part of its Credit program at any time, subject to Applicable Law.

Where commercially reasonable, ORYN Quest may provide advance notice of material changes affecting active Credit balances.

Nothing in this Agreement shall be interpreted as guaranteeing that any Credit program will continue indefinitely.

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ARTICLE 15 — PRICING, FEES, TAXES, AND PAYMENT TERMS

15.1 Pricing

Prices displayed on the Platform are established by ORYN Quest, the applicable Vendor, or both, depending upon the nature of the transaction.

Prices may vary based upon numerous factors, including:

Membership tier;
promotional campaigns;
demand;
availability;
geographic location;
Vendor pricing;
seasonal adjustments;
event-specific pricing;
package purchases;
dynamic pricing models;
or other commercially reasonable factors.

Prices are subject to change until a Booking has been confirmed.

15.2 Taxes

Unless expressly stated otherwise, displayed prices may exclude:

sales taxes;
use taxes;
value-added taxes (VAT);
goods and services taxes (GST);
harmonized sales taxes (HST);
digital services taxes;
amusement taxes;
local governmental fees;
regulatory assessments; and
other taxes or governmental charges applicable to the transaction.

Parents remain responsible for taxes legally imposed upon their purchases except where ORYN Quest is required by Applicable Law to collect and remit such amounts.

15.3 Payment Authorization

By submitting a payment method, you authorize ORYN Quest and its authorized payment processors to:

(a) verify your payment credentials;

(b) charge all amounts authorized by you;

(d) process adjustments, refunds, reversals, Credits, or corrections;

(e) pre-authorize payment methods where appropriate;

(f) recover amounts owed under this Agreement; and

(g) take other actions reasonably necessary to process transactions through the Platform.

15.4 Accepted Payment Methods

ORYN Quest may accept various forms of payment, including but not limited to:

major credit cards;
debit cards;
digital wallets;
electronic bank transfers;
mobile payment platforms;
gift cards issued by ORYN Quest, if applicable;
stored payment methods;
promotional payment programs; and
other payment methods approved by ORYN Quest.

ORYN Quest may modify accepted payment methods at any time.

15.5 Payment Processors

ORYN Quest may utilize one or more independent third-party payment processors.

Parents acknowledge that payment processing services may be governed by separate agreements between the Parent and the applicable payment processor.

ORYN Quest is not responsible for interruptions, delays, errors, security incidents, or outages occurring within third-party payment processing systems that are outside ORYN Quest's reasonable control.

15.6 Failed Payments

If a payment cannot be successfully processed for any reason, including insufficient funds, expired payment methods, payment network failures, bank declines, fraud prevention measures, or processing errors, ORYN Quest may:

retry the transaction;
request an alternative payment method;
suspend Bookings;
suspend Membership benefits;
suspend Credit usage;
assess lawful returned payment fees;
deny future purchases;
cancel pending reservations; or
pursue other remedies permitted under this Agreement or Applicable Law.

15.7 Chargebacks and Payment Disputes

Parents agree to contact ORYN Quest in good faith before initiating a chargeback with their financial institution whenever reasonably possible.

Where a chargeback is initiated, ORYN Quest reserves the right to:

suspend the associated Account;
temporarily suspend Membership benefits;
remove Credits associated with the disputed transaction;
recover amounts lawfully owed;
charge reasonable administrative costs where permitted by Applicable Law;
provide transaction records to financial institutions;
and pursue any other remedies available under this Agreement or Applicable Law.

Nothing in this Agreement limits any consumer rights that cannot lawfully be waived.

15.8 Pricing Errors

Despite commercially reasonable efforts, pricing, availability, promotional information, or descriptions may occasionally contain errors.

ORYN Quest reserves the right to correct typographical errors, system errors, computational errors, pricing inaccuracies, or other mistakes before or after a transaction has been initiated.

Where an obvious pricing error has occurred, ORYN Quest may cancel the affected transaction and issue an appropriate refund or correction.

ORYN Quest will endeavor to notify affected users as promptly as reasonably practicable.

15.9 Currency

Unless otherwise specified, all monetary amounts displayed on the Platform are denominated in United States Dollars (USD).

For international transactions, exchange rates, foreign transaction fees, banking fees, taxes, and currency conversion charges may apply and are generally determined by the applicable financial institution or payment provider.

ORYN Quest does not control such conversion rates or fees.

15.10 Collection Costs

If ORYN Quest is required to undertake collection efforts to recover amounts lawfully owed under this Agreement, ORYN Quest may recover, to the fullest extent permitted by Applicable Law:

unpaid balances;
accrued interest where permitted;
reasonable attorneys' fees where recoverable;
court costs;
collection agency fees;
arbitration costs where recoverable; and
other reasonable expenses incurred in collection.

15.11 Financial Recordkeeping

ORYN Quest may maintain transaction records, invoices, payment histories, receipts, tax records, refunds, Credits, billing adjustments, and related financial information for periods reasonably necessary to:

comply with Applicable Law;
satisfy tax obligations;
resolve disputes;
investigate fraud;
conduct audits;
enforce this Agreement; and
operate the Platform.

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ARTICLE 16 — REFUNDS, CANCELLATIONS, RESCHEDULING, AND NO-SHOWS

16.1 General Policy

Refunds, Credits, cancellations, rescheduling, missed Activities, waitlists, and no-show events are governed collectively by:

(a) this Agreement;

(b) the Refund & Cancellation Policy;

(d) Applicable Law.

Where multiple provisions apply, ORYN Quest will interpret them in a commercially reasonable manner consistent with Applicable Law.

16.2 Parent-Initiated Cancellations

Parents may cancel a Booking through the Platform or by any other method expressly authorized by ORYN Quest or the applicable Vendor.

Eligibility for refunds, Credit restoration, partial refunds, rescheduling, or forfeiture shall depend upon:

the timing of cancellation;
the applicable Vendor policy;
the type of Activity;
whether promotional Credits were used;
Membership benefits;
applicable promotional terms;
and Applicable Law.

Submission of a cancellation request does not guarantee entitlement to a refund or Credit restoration.

16.3 Vendor-Initiated Cancellations

A Vendor may cancel, postpone, reschedule, relocate, interrupt, or modify an Activity due to, including but not limited to:

instructor illness;
emergency circumstances;
severe weather;
facility closures;
insufficient enrollment;
equipment failure;
governmental orders;
safety concerns;
force majeure events;
staffing shortages;
public health concerns; or
other operational circumstances reasonably beyond the Vendor's control.

Where a Vendor cancels an Activity, ORYN Quest may, in its sole discretion and subject to Applicable Law:

restore Credits;
issue a full or partial refund;
facilitate rescheduling;
issue promotional Credits;
substitute an equivalent Activity where agreed by the Parent; or
provide another commercially reasonable remedy.

16.4 ORYN Quest Cancellation Rights

ORYN Quest reserves the right to suspend, postpone, cancel, or refuse any Booking where reasonably necessary to:

protect child safety;
comply with Applicable Law;
investigate suspected fraud;
prevent abuse of the Platform;
comply with court orders;
comply with governmental directives;
preserve Platform integrity;
respond to emergencies;
address cybersecurity incidents;
address payment failures; or
otherwise protect ORYN Quest, Vendors, Parents, Children, or the public.

ORYN Quest shall determine any resulting refund or Credit adjustment in accordance with this Agreement and Applicable Law.

16.5 No-Shows

Failure to attend a scheduled Activity without timely cancellation may constitute a "No-Show."

Unless otherwise required by Applicable Law or expressly stated by ORYN Quest, No-Shows may result in:

forfeiture of Credits;
forfeiture of applicable fees;
loss of promotional benefits;
reduced booking privileges;
temporary booking restrictions;
waitlist priority adjustments; or
other reasonable administrative consequences.

ORYN Quest reserves the right to establish different No-Show policies for different Membership tiers, Vendors, promotional programs, or Activity categories.

16.6 Late Arrival

Parents acknowledge that late arrival may materially disrupt Activities.

Vendors may deny entry to participants arriving after the scheduled start time.

ORYN Quest shall not be responsible for missed instruction, shortened participation, forfeited Credits, or denied entry resulting from late arrival.

16.7 Waitlists

ORYN Quest may permit Parents to join waitlists for Activities.

Placement on a waitlist does not guarantee enrollment.

If a space becomes available, ORYN Quest may automatically:

notify the Parent;
reserve the available space for a limited period;
automatically confirm the Booking where authorized by the Parent; or
release the available space if confirmation is not received within the required time.

Parents remain responsible for maintaining current contact information and monitoring notifications.

16.8 Refund Method

Where a refund is approved, ORYN Quest may issue the refund through one or more of the following methods, as determined in its reasonable discretion or as required by Applicable Law:

original payment method;
Platform Credits;
promotional Credits;
Membership adjustments;
account balance adjustments; or
another commercially reasonable refund mechanism.

Refund processing times may vary depending upon payment processors, financial institutions, banking systems, and governmental holidays.

ORYN Quest does not control processing delays occurring after funds have been transmitted to payment processors.

16.9 Promotional Purchases

Purchases involving discounts, coupons, promotional pricing, referral incentives, introductory Memberships, or promotional Credits may be subject to additional restrictions disclosed at the time of purchase.

ORYN Quest reserves the right to deny duplicate promotional benefits, revoke improperly obtained discounts, or reverse promotional transactions obtained through fraud, abuse, or violation of this Agreement.

16.10 Booking Modifications

Subject to Vendor availability and Platform functionality, Parents may request modifications to an existing Booking.

Modification requests do not become effective until confirmed by the applicable Vendor or ORYN Quest where applicable.

Modification requests may affect pricing, Credits, promotional eligibility, cancellation rights, waitlist status, or other Booking terms.

16.11 Refund Abuse

ORYN Quest reserves the right to investigate repeated refund requests, excessive cancellations, abusive booking patterns, promotional manipulation, repeated chargebacks, or other conduct reasonably suggesting abuse of the Platform.

Where ORYN Quest reasonably determines that abuse has occurred, ORYN Quest may:

deny future refund requests;
restrict promotional eligibility;
suspend Membership benefits;
remove Credits;
suspend booking privileges;
terminate Accounts; or
pursue any other remedies available under this Agreement or Applicable Law.

16.12 Finality of Certain Transactions

Certain purchases, digital products, promotional offers, gift cards, limited-time events, charitable contributions, administrative fees, processing fees, convenience fees, or other specifically designated transactions may be non-refundable except where Applicable Law requires otherwise.

Parents are responsible for reviewing applicable transaction terms before completing purchases.

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ARTICLE 17 — REVIEWS, RATINGS, COMMUNITY CONTENT, AND USER SUBMISSIONS

17.1 Purpose of Reviews

ORYN Quest may permit Parents to submit ratings, reviews, comments, photographs, videos, accessibility feedback, recommendations, testimonials, and other user-generated content concerning Vendors, Activities, or Platform experiences.

Reviews are intended to assist other families in making informed decisions and to improve overall Platform quality.

17.2 Truthfulness

Parents agree that all submitted reviews and ratings shall:

be truthful;
reflect actual experiences;
not knowingly contain false statements;
not intentionally mislead other users;
not impersonate another individual;
not manipulate Vendor rankings;
not violate Applicable Law; and
comply with the Community Guidelines.

17.3 Ownership of User Content

Parents retain ownership of original intellectual property rights in content they create and submit.

However, by submitting any review, photograph, video, comment, rating, suggestion, recommendation, testimonial, idea, feedback, communication, or other content through the Platform, Parents grant ORYN Quest a worldwide, perpetual, irrevocable, royalty-free, fully paid, transferable, sublicensable license to:

host;
reproduce;
modify;
adapt;
translate;
publish;
distribute;
publicly display;
publicly perform;
create derivative works from;
analyze;
use for AI training where permitted by Applicable Law and the Privacy Policy;
use for quality assurance;
use for marketing;
use for research;
and otherwise use such content in connection with operating, improving, promoting, securing, and expanding the Platform.

Nothing in this Section authorizes ORYN Quest to use a Child's name, likeness, image, or other personally identifiable information for advertising or promotional purposes without any consent required by Applicable Law.

17.4 Responsibility for User Content

Parents are solely responsible for all content submitted through the Platform.

By submitting content, Parents represent and warrant that:

(a) they own or possess all rights necessary to submit such content;

(b) submission does not infringe any copyright, trademark, patent, trade secret, publicity right, privacy right, contractual obligation, or other legal right of any third party;

(d) the content does not contain malicious software, viruses, spyware, ransomware, harmful code, or other destructive technologies;

(e) the content does not violate this Agreement or Applicable Law; and

(f) the Parent possesses legal authority to submit any information relating to a Child included within the content.

17.5 Prohibited Content

Users shall not submit content that:

is false or misleading;
is defamatory;
is fraudulent;
is obscene;
contains pornography or sexually explicit material;
exploits or endangers children;
promotes violence;
promotes terrorism or criminal activity;
contains hate speech or unlawful discrimination;
constitutes harassment, bullying, intimidation, or threats;
discloses confidential information belonging to another person;
violates intellectual property rights;
contains personal information about another individual without appropriate authorization;
contains malicious code or harmful software;
impersonates another individual or organization; or
otherwise violates Applicable Law or the Community Guidelines.

17.6 Moderation

ORYN Quest reserves the right, but assumes no obligation, to review, moderate, edit, remove, restrict, refuse to publish, archive, or restore user-generated content for any reason consistent with Applicable Law and this Agreement.

ORYN Quest's decision regarding moderation shall not create any obligation to monitor future content nor establish any duty to remove content submitted by third parties.

17.7 No Endorsement

Reviews, ratings, comments, and other user-generated content represent the opinions of individual users.

ORYN Quest does not endorse, verify, adopt, guarantee, or assume responsibility for statements made by users.

Parents should independently evaluate Vendors and Activities before making booking decisions.

17.8 Vendor Responses

ORYN Quest may permit Vendors to respond publicly or privately to reviews submitted through the Platform.

Vendor responses represent the Vendor's own statements and do not necessarily reflect the views of ORYN Quest.

17.9 Removal Requests

Users may request review of content they believe violates this Agreement.

ORYN Quest shall evaluate such requests in its reasonable discretion, taking into consideration:

Applicable Law;
free expression principles where applicable;
consumer protection requirements;
factual support;
user safety;
privacy concerns;
and Platform integrity.

ORYN Quest is not obligated to remove content solely because it is unfavorable.

17.10 Feedback

Any suggestions, ideas, feature requests, recommendations, business concepts, software improvements, interface suggestions, operational proposals, AI enhancement ideas, or other feedback submitted to ORYN Quest may be used by ORYN Quest without restriction, acknowledgment, attribution, compensation, or further permission, unless otherwise expressly agreed in writing.

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ARTICLE 18 — INTELLECTUAL PROPERTY RIGHTS

18.1 Ownership

Except for user-generated content owned by users, all right, title, and interest in and to the Platform—including all software, source code, object code, algorithms, artificial intelligence systems, databases, interfaces, graphics, artwork, photographs, illustrations, animations, videos, audio recordings, documentation, compilations, designs, layouts, text, trademarks, service marks, trade dress, logos, business methods, inventions, inventions reduced to practice, confidential information, trade secrets, know-how, and all other intellectual property embodied within the Platform—are and shall remain the exclusive property of ORYN Quest, Inc. and its licensors.

No ownership rights are transferred to any user through use of the Platform.

18.2 Trademarks

"ORYN Quest," the ORYN Quest name, logos, branding elements, slogans, icons, designs, and all associated marks are trademarks or service marks of ORYN Quest, Inc., whether registered or unregistered.

Users shall not copy, reproduce, modify, distribute, display, register, challenge, dilute, misuse, or otherwise exploit any ORYN Quest trademark without the Company's prior written consent.

Nothing contained in the Platform grants any license to use ORYN Quest trademarks except as expressly provided in this Agreement.

18.3 Limited License to Users

Subject to continued compliance with this Agreement, ORYN Quest grants each Parent a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for its intended purposes.

This license does not permit users to:

copy the Platform;
reproduce software;
scrape data;
harvest information;
reverse engineer;
decompile;
disassemble;
create derivative works;
circumvent security measures;
rent or lease Platform functionality;
commercially exploit Platform content; or
use Platform materials outside the scope expressly permitted by this Agreement.

18.4 Reservation of Rights

ORYN Quest expressly reserves every right not expressly granted under this Agreement.

No implied license shall arise through use of the Platform, conduct of the parties, industry custom, or otherwise.

18.5 Copyright Protection

The Platform and its contents are protected by United States and international copyright laws.

Unauthorized copying, downloading, distribution, republication, public display, modification, or commercial exploitation of Platform materials is strictly prohibited except as expressly authorized by ORYN Quest.

18.6 Artificial Intelligence Systems

ORYN Quest's proprietary AI models, prompts, datasets, training methodologies, recommendation systems, algorithms, model tuning, workflows, software architecture, data structures, ranking methodologies, personalization engines, and related technologies constitute valuable confidential and proprietary intellectual property.

Nothing in this Agreement grants any right to copy, extract, reverse engineer, benchmark, train competing systems using, or otherwise exploit ORYN Quest's AI technologies.

18.7 Platform Data

ORYN Quest retains ownership of Platform-generated data, analytics, operational metrics, anonymized datasets, aggregated datasets, marketplace insights, booking statistics, performance metrics, fraud detection models, safety analytics, and other non-personal operational information generated through operation of the Platform, subject to Applicable Law and the Privacy Policy.

18.8 Injunctive Relief

Users acknowledge that unauthorized use of ORYN Quest's intellectual property may cause irreparable harm for which monetary damages alone may be inadequate.

Accordingly, ORYN Quest shall be entitled, where permitted by Applicable Law, to seek temporary, preliminary, and permanent injunctive relief, specific performance, or other equitable remedies without the necessity of posting bond or proving actual damages.

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ARTICLE 19 — PRIVACY, DATA PROTECTION, AND INFORMATION SECURITY

19.1 Privacy Commitment

ORYN Quest recognizes that Parents entrust the Platform with information concerning themselves and their Children.

ORYN Quest is committed to handling Personal Information responsibly and in accordance with its Privacy Policy, this Agreement, and Applicable Law.

The Privacy Policy is incorporated into this Agreement by reference and governs the collection, use, disclosure, retention, storage, transfer, and protection of Personal Information.

19.2 Information Collected

ORYN Quest may collect information including, without limitation:

Parent Information

Name
Address
Email address
Telephone number
Date of birth
Payment information
Government-issued identification where required
Profile information
Communications
Preferences
Accessibility requests
Billing information

Child Information

First name or nickname
Age or age range
Birth month and year, if applicable
Interests
Developmental goals
Activity history
Accommodation requests
Accessibility preferences
Attendance history
Parent-provided information
Vendor feedback where authorized
Other information voluntarily submitted by Parents

ORYN Quest will endeavor to limit collection of Children's Personal Information to what is reasonably necessary for operation of the Platform.

19.3 Technical Information

ORYN Quest may automatically collect:

IP addresses;
browser information;
operating systems;
device identifiers;
cookies;
session identifiers;
authentication logs;
geolocation information where authorized;
application usage statistics;
crash reports;
error logs;
diagnostic information;
security logs;
network information; and
other technical information reasonably necessary to operate and improve the Platform.

19.4 Purposes of Collection

ORYN Quest may collect and use information for purposes including:

providing Platform functionality;
processing Bookings;
processing payments;
operating Memberships;
administering Credits;
customer support;
identity verification;
fraud prevention;
cybersecurity;
accessibility;
AI recommendations;
personalization;
analytics;
quality assurance;
product improvement;
legal compliance;
tax compliance;
regulatory reporting;
dispute resolution;
enforcement of this Agreement;
research using de-identified information where permitted by Applicable Law; and
any other purpose disclosed at the time of collection.

19.5 Children's Information

ORYN Quest recognizes the importance of protecting information relating to Children.

Parents represent that they possess legal authority to provide information regarding participating Children.

Where Applicable Law requires parental consent before collecting or processing Children's information, ORYN Quest will obtain such consent through commercially reasonable methods.

Parents remain responsible for reviewing and updating Children's information maintained within their Accounts.

19.6 Artificial Intelligence Processing

Subject to the Privacy Policy and Applicable Law, ORYN Quest may process information using AI Services for purposes including:

personalization;
search optimization;
recommendation generation;
developmental insights;
accessibility improvements;
fraud detection;
customer support;
quality assurance;
moderation;
analytics;
product improvement; and
future Platform enhancements.

AI processing may involve automated decision-support technologies.

ORYN Quest does not use AI Services as a substitute for professional medical, educational, psychological, legal, or therapeutic judgment.

19.7 Information Sharing

ORYN Quest may disclose information where reasonably necessary to:

Vendors participating in Bookings;
payment processors;
cloud hosting providers;
customer support providers;
analytics providers;
cybersecurity providers;
identity verification providers;
communication providers;
artificial intelligence service providers;
legal counsel;
accountants;
insurers;
auditors;
governmental authorities;
law enforcement agencies;
courts;
regulators;
successors in connection with mergers, acquisitions, financings, reorganizations, or asset transfers; and
other service providers assisting ORYN Quest in operating the Platform.

ORYN Quest endeavors to require service providers to protect Personal Information through appropriate contractual safeguards where commercially reasonable.

19.8 Data Retention

ORYN Quest may retain Personal Information for as long as reasonably necessary to:

provide services;
maintain user Accounts;
resolve disputes;
investigate fraud;
satisfy legal obligations;
comply with tax requirements;
preserve evidence;
enforce contractual rights;
improve Platform functionality;
support AI systems where permitted by Applicable Law; and
operate its business.

Retention periods may vary depending upon the nature of the information and Applicable Law.

19.9 Security Measures

ORYN Quest implements commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, destruction, or misuse.

Such safeguards may include:

encryption;
multi-factor authentication;
role-based access controls;
audit logging;
network monitoring;
intrusion detection;
vulnerability assessments;
penetration testing;
backup systems;
disaster recovery planning;
employee training; and
vendor security assessments.

No security system is completely secure.

Accordingly, ORYN Quest cannot guarantee that unauthorized access, cybersecurity incidents, or data breaches will never occur.

19.10 User Responsibilities

Parents agree to assist in protecting Personal Information by:

maintaining secure passwords;
protecting login credentials;
promptly reporting suspected unauthorized access;
maintaining updated contact information;
logging out of shared devices;
safeguarding devices used to access the Platform; and
exercising reasonable care when sharing information through Platform communications.

19.11 Government Requests

ORYN Quest may preserve, disclose, or produce information where ORYN Quest reasonably believes disclosure is necessary or appropriate to:

comply with Applicable Law;
comply with subpoenas;
comply with court orders;
respond to warrants;
cooperate with governmental investigations;
protect the rights or safety of any person;
investigate fraud;
enforce this Agreement; or
protect ORYN Quest or the public.

Unless prohibited by law or impracticable under the circumstances, ORYN Quest may notify affected users of such disclosures.

19.12 International Transfers

If ORYN Quest expands internationally, Personal Information may be transferred, processed, or stored in jurisdictions outside the user's country of residence.

ORYN Quest shall implement commercially reasonable safeguards for international transfers where required by Applicable Law.

19.13 Privacy Rights

Where Applicable Law grants users privacy rights, including rights relating to access, correction, deletion, portability, restriction, objection, or withdrawal of consent, ORYN Quest will make commercially reasonable efforts to honor such requests in accordance with Applicable Law.

ORYN Quest may require reasonable identity verification before processing privacy requests.

19.14 De-Identified Information

Nothing in this Agreement restricts ORYN Quest from creating, using, analyzing, licensing, commercializing, or otherwise utilizing information that has been de-identified, anonymized, aggregated, or otherwise processed so that it no longer constitutes Personal Information under Applicable Law.

Such information may be used for research, analytics, benchmarking, artificial intelligence development, marketplace improvement, safety initiatives, business intelligence, product development, and other lawful business purposes.

19.15 Data Breach Response

In the event ORYN Quest determines that a security incident involving Personal Information has occurred, ORYN Quest will respond in a commercially reasonable manner consistent with Applicable Law.

Such response may include investigation, containment, remediation, preservation of evidence, notification of affected individuals where required by law, cooperation with governmental authorities, and implementation of corrective measures designed to reduce the likelihood of recurrence.

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ARTICLE 20 — THIRD-PARTY SERVICES, LINKS, AND INTEGRATIONS

20.1 Third-Party Services

The Platform may integrate with or provide access to third-party services, applications, websites, software, payment processors, mapping services, calendar systems, identity verification providers, artificial intelligence providers, analytics providers, communication platforms, insurance providers, educational technology providers, social media services, transportation providers, background screening providers, cloud infrastructure providers, and other technologies. ORYN Quest does not own or control such third-party services unless expressly stated otherwise.

20.2 Independent Providers

Each third-party provider operates independently of ORYN Quest. ORYN Quest does not guarantee the:

availability;
accuracy;
security;
reliability;
legality;
quality;
functionality;
compatibility;
or continued operation

of any third-party service. The inclusion of any third-party integration does not constitute an endorsement, certification, recommendation, partnership, or guarantee by ORYN Quest.

20.3 Third-Party Terms

Use of third-party services may be governed by separate agreements, privacy policies, acceptable use policies, licenses, subscription agreements, or other contractual terms established by the applicable . Parents are solely responsible for reviewing and complying with such third-party terms. ORYN Quest is not responsible for obligations arising under agreements between users and third parties.

20.4 Third-Party Failures

ORYN Quest shall not be responsible for delays, interruptions, outages, errors, security incidents, payment failures, scheduling failures, communication failures, software defects, data loss, or other damages resulting from third-party services beyond ORYN Quest’s reasonable control.

20.5 External Links

The Platform may contain links directing users to external websites or services. ORYN Quest does not monitor or control external websites and assumes no responsibility for their content, availability, privacy practices, products, services, advertising, or business practices. Access to external websites is undertaken solely at the user’s own risk.

20.6 Future Integrations

ORYN Quest may add, remove, modify, replace, or discontinue third-party integrations at any time without liability, provided such actions are undertaken in good faith and consistent with Applicable Law.

ARTICLE 21 — DISCLAIMERS

21.1 Platform Provided “As Is”

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM, ALL ACTIVITIES, CONTENT, MEMBERSHIPS, CREDITS, AI SERVICES, BOOKINGS, COMMUNICATIONS, RECOMMENDATIONS, SOFTWARE, AND RELATED SERVICES ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS. ORYN QUEST EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

21.2 No Implied Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ORYN QUEST DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION:

MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
TITLE;
NON-INFRINGEMENT;
QUIET ENJOYMENT;
SYSTEM INTEGRATION;
ACCURACY;
COMPLETENESS;
SECURITY;
AVAILABILITY;
RELIABILITY; AND
ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE.

21.3 No Guarantee of Availability

ORYN Quest does not warrant that:

the Platform will operate continuously;
the Platform will be uninterrupted;
the Platform will always be available;
errors will be corrected immediately;
defects will never occur;
data will never be lost;
communications will always be delivered;
Activities will always remain available;
Vendors will continue operating; or
future features will become available.

21.4 No Guarantee of Results

ORYN Quest makes no guarantee regarding:

educational outcomes;
developmental outcomes;
athletic outcomes;
behavioral improvement;
emotional improvement;
social development;
academic performance;
admissions opportunities;
scholarships;
competitions;
certifications;
employment opportunities;
future success; or
any other result associated with participation in Activities.

21.5 Vendor Disclaimer

ORYN Quest does not guarantee that Vendors:

possess particular qualifications;
maintain specific insurance coverage;
satisfy licensing requirements;
comply with all Applicable Laws;
perform services without error;
provide safe environments;
maintain particular instructor-to-child ratios;
achieve any educational or developmental outcomes; or
continue operating after publication on the Platform.

Although ORYN Quest may perform certain verification procedures, those procedures do not constitute certifications or guarantees.

21.6 AI Disclaimer

Artificial intelligence outputs may contain inaccuracies, omissions, outdated information, hallucinations, biases, or other errors. Parents acknowledge that AI-generated recommendations are informational only and should not be relied upon as professional advice.

21.7 Technology Disclaimer

ORYN Quest does not warrant that the Platform is free from:

viruses;
malware;
cyberattacks;
unauthorized access;
software defects;
compatibility issues;
service interruptions;
latency;
telecommunications failures;
hardware failures; or
internet outages.

Users are responsible for implementing appropriate safeguards on their own devices.

21.8 User Responsibility

Parents acknowledge that they remain solely responsible for:

selecting Activities;
evaluating Vendors;
supervising Children;
maintaining insurance;
complying with Vendor requirements;
transportation;
medical decisions;
educational decisions;
behavioral decisions;
accessibility requests;
and all other parenting decisions.

Nothing on the Platform transfers those responsibilities to ORYN Quest.

ARTICLE 22 — LIMITATION OF LIABILITY

22.1 Scope

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMITATIONS SET FORTH IN THIS ARTICLE APPLY TO ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM, THIS AGREEMENT, MEMBERSHIPS, BOOKINGS, ACTIVITIES, VENDORS, AI SERVICES, USER CONTENT, OR ANY OTHER PRODUCTS OR SERVICES PROVIDED BY ORYN QUEST.

22.2 Excluded Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORYN QUEST SHALL NOT BE LIABLE FOR ANY:

INDIRECT DAMAGES;
INCIDENTAL DAMAGES;
SPECIAL DAMAGES;
EXEMPLARY DAMAGES;
PUNITIVE DAMAGES;
CONSEQUENTIAL DAMAGES;
LOSS OF PROFITS;
LOSS OF BUSINESS;
LOSS OF GOODWILL;
LOSS OF DATA;
LOSS OF REVENUE;
LOSS OF SAVINGS;
LOSS OF OPPORTUNITY;
LOSS OF USE;
EMOTIONAL DISTRESS;
BUSINESS INTERRUPTION;
OR SIMILAR DAMAGES,

REGARDLESS OF THE LEGAL THEORY ASSERTED AND EVEN IF ORYN QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

22.3 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF ORYN QUEST, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, CONTRACTORS, SUCCESSORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE PLATFORM SHALL NOT EXCEED THE GREATER OF:

(a) THE TOTAL AMOUNT PAID BY THE CLAIMANT TO ORYN QUEST DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
(b) ONE HUNDRED UNITED STATES DOLLARS (US $100.00),

UNLESS A GREATER LIMITATION IS PROHIBITED BY APPLICABLE LAW.

22.4 Independent Vendor Liability

Parents acknowledge that Activities are provided by independent Vendors. To the fullest extent permitted by Applicable Law, ORYN Quest shall not be liable for injuries, damages, losses, misconduct, negligence, contractual breaches, professional errors, omissions, criminal acts, regulatory violations, discrimination, property damage, or other conduct attributable to independent Vendors or third parties beyond ORYN Quest’s reasonable control.

22.5 Basis of the Bargain

The parties acknowledge that the pricing of Memberships, Credits, Platform services, and Bookings reflects the allocation of risk contained within this Agreement. The limitations of liability contained herein are an essential basis of the bargain between the parties and shall apply even if any limited remedy fails of its essential purpose.

ARTICLE 23 — INDEMNIFICATION

23.1 Parent Indemnification Obligation

To the fullest extent permitted by Applicable Law, you agree to defend (where requested by ORYN Quest), indemnify, and hold harmless ORYN Quest, Inc., together with its parent companies, subsidiaries, affiliates, successors, assigns, officers, directors, shareholders, employees, contractors, advisors, licensors, vendors, agents, insurers, service providers, and representatives (collectively, the “ORYN Quest Indemnified Parties”) from and against any and all claims, demands, actions, lawsuits, investigations, administrative proceedings, governmental inquiries, liabilities, judgments, settlements, penalties, fines, damages, losses, costs, and expenses (including reasonable attorneys’ fees, expert witness fees, court costs, arbitration costs, and investigation expenses) arising out of or relating to:

(a) your use of the Platform;
(b) your Child’s participation in any Activity;
(c) your violation of this Agreement;
(d) your violation of any Applicable Law;
(e) any inaccurate, misleading, or incomplete information you provide;
(f) any content submitted through your Account;
(g) any allegation that information submitted by you infringes or violates the rights of another person;
(h) any injury, damage, or loss caused by you or your Child;
(i) disputes between you and a Vendor;
(j) misuse of the Platform;
(k) fraudulent activity;
(l) unauthorized access to your Account resulting from your failure to maintain appropriate security;
(m) your negligence, recklessness, or intentional misconduct; or
(n) any other act or omission for which you are legally responsible.

23.2 ORYN Quest’s Right to Assume Defense

ORYN Quest reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification. If ORYN Quest exercises this right, you agree to cooperate fully in the defense of such matter, including providing documents, testimony, declarations, information, and other reasonable assistance.

23.3 Survival

The indemnification obligations contained in this Article shall survive termination of this Agreement, closure of your Account, expiration of your Membership, cancellation of Bookings, and discontinuation of the Platform.

ARTICLE 24 — DISPUTE RESOLUTION

24.1 Good Faith Resolution

Before initiating arbitration or litigation, the parties agree to attempt in good faith to resolve any dispute through informal negotiations. A party asserting a dispute shall first submit written notice describing:

the factual basis of the dispute;
the legal basis of the dispute, if known;
the relief requested; and
sufficient information to permit investigation.

ORYN Quest shall have a reasonable opportunity to investigate and respond.

24.2 Informal Resolution Period

Unless prohibited by Applicable Law, the parties agree to participate in good-faith informal discussions for at least sixty (60) days following receipt of a dispute notice before commencing arbitration or litigation. Participation in informal resolution shall not waive any statute of limitations or other legal rights.

24.3 Continued Performance

Unless prohibited by Applicable Law, both parties agree to continue performing their respective obligations under this Agreement during the pendency of any dispute to the extent reasonably practicable.

24.4 Preservation of Evidence

Each party agrees to preserve documents, electronic records, communications, transaction histories, photographs, videos, AI interaction records, audit logs, and other evidence reasonably relevant to the dispute after receiving notice of a claim. ORYN Quest may implement litigation holds where appropriate.

ARTICLE 25 — BINDING ARBITRATION AND CLASS ACTION WAIVER

IMPORTANT NOTICE

PLEASE READ THIS ARTICLE CAREFULLY. SUBJECT TO APPLICABLE LAW, IT MAY REQUIRE THAT MOST DISPUTES BETWEEN YOU AND ORYN QUEST BE RESOLVED THROUGH INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT. THIS ARTICLE ALSO CONTAINS A WAIVER OF CLASS ACTIONS, CLASS ARBITRATIONS, MASS ARBITRATIONS, AND JURY TRIALS, EXCEPT WHERE SUCH WAIVERS ARE PROHIBITED BY APPLICABLE LAW.

25.1 Agreement to Arbitrate

Except where prohibited by Applicable Law, any dispute, controversy, or claim arising out of or relating to:

this Agreement;
the Platform;
Memberships;
Credits;
Bookings;
Activities;
Vendors;
AI Services;
user content;
payments;
privacy;
data security;
accessibility;
advertising;
consumer protection;
intellectual property;
or any relationship between you and ORYN Quest,

shall be resolved exclusively through final and binding arbitration rather than in court.

25.2 Arbitration Administrator

Unless ORYN Quest designates another nationally recognized arbitration provider that offers substantially similar procedures and consumer protections, arbitration shall be administered by: American Arbitration Association (AAA) under its consumer arbitration rules then in effect, except as modified by this Agreement.

25.3 Arbitration Location

Unless otherwise required by Applicable Law, arbitration shall occur:

remotely by secure video conference;
telephonically;
based upon written submissions; or
in a mutually agreed location,

as determined by the applicable arbitration rules and the arbitrator.

25.4 Individual Proceedings Only

To the fullest extent permitted by Applicable Law:

claims may be brought only in an individual capacity;
claims may not be consolidated with those of another individual;
class arbitrations are waived;
representative actions are waived;
private attorney general actions are waived to the extent legally waivable;
consolidated arbitrations are waived; and
mass arbitrations are waived.

If any portion of this Section is determined to be unenforceable as to a particular claim, only that portion shall be severed, and the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

25.5 Waiver of Jury Trial

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BOTH YOU AND ORYN QUEST KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE PLATFORM.

25.6 Exceptions

Nothing in this Article prevents either party from:

(a) seeking temporary, preliminary, or permanent injunctive relief to protect intellectual property, confidential information, or trade secrets;
(b) filing claims in small claims court where jurisdictional requirements are satisfied;
(c) cooperating with governmental agencies; or
(d) pursuing remedies that cannot legally be subjected to arbitration.

25.7 Severability

If any arbitration provision is held unenforceable, the remaining portions of this Article shall remain enforceable to the fullest extent permitted by Applicable Law.

ARTICLE 26 — GOVERNING LAW, VENUE, AND JURISDICTION

26.1 Governing Law

Except to the extent superseded by federal law or otherwise required by Applicable Law, this Agreement and any dispute arising out of or relating to this Agreement, the Platform, Memberships, Credits, Activities, Vendors, or any services provided by ORYN Quest shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Nothing contained herein shall deprive consumers of non-waivable rights or protections afforded under Applicable Law.

26.2 Exclusive Venue

For any dispute not subject to binding arbitration, or for any judicial proceeding permitted under this Agreement, the parties agree that the exclusive venue shall be the state or federal courts located in the State of Delaware, unless Applicable Law requires otherwise. Each party irrevocably submits to the personal jurisdiction of such courts and waives any objection based upon forum non conveniens or similar doctrines to the fullest extent permitted by law.

26.3 Injunctive Relief

Nothing in this Agreement shall prevent ORYN Quest from seeking temporary restraining orders, preliminary injunctions, permanent injunctions, equitable relief, or other provisional remedies in any court of competent jurisdiction where reasonably necessary to protect:

intellectual property;
confidential information;
trade secrets;
Platform security;
user safety;
personal information;
or other rights that may suffer irreparable harm absent immediate judicial intervention.

26.4 Statute of Limitations

To the fullest extent permitted by Applicable Law, any claim arising out of or relating to this Agreement or the Platform must be commenced within one (1) year after the claim arose or reasonably should have been discovered. Claims not commenced within such period shall be permanently barred, except where Applicable Law prohibits such limitation.

ARTICLE 27 — GENERAL PROVISIONS

27.1 Entire Agreement

This Agreement, together with every document incorporated by reference, including but not limited to the Privacy Policy, Refund & Cancellation Policy, Community Guidelines, Accessibility Policy, AI Recommendation & Development Disclaimer, Parent Waiver & Assumption of Risk, Acceptable Use Policy, and any additional policies published by ORYN Quest, constitutes the complete and exclusive agreement between the parties regarding the subject matter addressed herein. It supersedes all prior oral or written agreements, negotiations, representations, understandings, and communications relating to the Platform.

27.2 Severability

If any provision of this Agreement is determined by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or void, such provision shall be modified to the minimum extent necessary to render it enforceable while preserving its original intent whenever possible. If modification is not possible, the offending provision shall be severed, and the remaining provisions shall remain in full force and effect.

27.3 No Waiver

No failure or delay by ORYN Quest in exercising any right, remedy, or privilege under this Agreement shall constitute a waiver of that right. Any waiver must be in writing and signed by an authorized representative of ORYN Quest. A waiver of one breach shall not constitute a waiver of any subsequent breach.

27.4 Assignment

Parents may not assign, transfer, delegate, sublicense, pledge, or otherwise transfer any rights or obligations under this Agreement without the prior written consent of ORYN Quest. ORYN Quest may assign, transfer, delegate, or otherwise convey this Agreement without restriction in connection with:

mergers;
acquisitions;
reorganizations;
financings;
asset sales;
corporate restructurings;
affiliate transactions;
or by operation of law.

27.5 Force Majeure

ORYN Quest shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including, without limitation:

acts of God;
natural disasters;
earthquakes;
floods;
fires;
hurricanes;
pandemics;
epidemics;
governmental actions;
labor disputes;
cyberattacks;
internet failures;
utility interruptions;
telecommunications failures;
civil unrest;
terrorism;
war;
supply chain disruptions;
transportation interruptions;
or other force majeure events.

27.6 Electronic Communications

Parents consent to receive communications electronically, including through:

email;
in-app notifications;
SMS or text messages where consent has been obtained;
website postings;
electronic documents;
electronic signatures; and
other electronic communication methods supported by the Platform.

Electronic communications shall satisfy any legal requirement that communications be in writing to the fullest extent permitted by Applicable Law.

27.7 Notices

Unless otherwise required by Applicable Law, legal notices to ORYN Quest shall be delivered to: ORYN Quest, Inc. Legal Department Address: ___________________________ Email: ___________________________ ORYN Quest may update notice information by publishing revised contact information on the Platform.

27.8 Relationship of the Parties

Nothing contained in this Agreement creates any partnership, joint venture, agency, employment relationship, fiduciary relationship, franchise, or other special relationship between Parents and ORYN Quest.

27.9 Headings

Article titles, headings, captions, numbering, formatting, and tables of contents are provided solely for convenience and shall not affect interpretation of this Agreement.

27.10 Interpretation

This Agreement shall be interpreted fairly and not strictly for or against either party by virtue of authorship. Words such as “including,” “includes,” and “include” shall mean “including without limitation.”

27.11 Survival

The following Articles and any other provisions that by their nature are intended to survive shall remain effective following termination or expiration of this Agreement:

Intellectual Property;
Privacy;
Payment Obligations;
Credits;
Disclaimers;
Limitation of Liability;
Indemnification;
Arbitration;
Governing Law;
Dispute Resolution;
Record Retention;
Audit Rights;
Confidentiality;
and all related enforcement provisions.

27.12 Contact Information

Questions regarding this Agreement may be directed to: ORYN Quest, Inc. Legal Department Email: _______________________ Telephone: _______________________ Mailing Address: _______________________

ACKNOWLEDGMENT

BY CREATING AN ACCOUNT, CLICKING “I AGREE,” CHECKING AN ACCEPTANCE BOX, COMPLETING A BOOKING, PURCHASING A MEMBERSHIP, PURCHASING CREDITS, OR OTHERWISE USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE LEGALLY BOUND BY ITS TERMS. YOU FURTHER ACKNOWLEDGE THAT YOU HAVE HAD THE OPPORTUNITY TO REVIEW THIS AGREEMENT, CONSULT WITH LEGAL COUNSEL OF YOUR CHOOSING, AND ASK ANY QUESTIONS BEFORE ACCEPTING ITS TERMS.

END OF PART I

Parent & Guardian Terms and Conditions Status: Complete – Attorney Working Draft

PART II

VENDOR TERMS & CONDITIONS

ARTICLE 1 — ACCEPTANCE OF AGREEMENT

1.1 Agreement

These Vendor Terms & Conditions (“Vendor Agreement”) constitute a legally binding agreement between ORYN Quest, Inc. (“ORYN Quest,” “Company,” “we,” “our,” or “us”) and every business, nonprofit organization, school, instructor, tutor, coach, therapist (where legally permitted), camp operator, activity provider, educational organization, entertainment provider, museum, sports organization, healthcare-adjacent provider, or other entity or individual approved to offer Activities through the Platform (“Vendor,” “you,” or “your”). By creating a Vendor account, listing Activities, accepting bookings, receiving payments, or otherwise participating in the Platform, you agree to be legally bound by this Vendor Agreement and all documents incorporated herein.

ARTICLE 2 — VENDOR ELIGIBILITY, LICENSING, COMPLIANCE, AND PROFESSIONAL RESPONSIBILITIES

2.1 Eligibility

To participate as a Vendor on the Platform, you represent, warrant, and covenant that throughout your participation you:

(a) are legally authorized to conduct business in every jurisdiction in which you offer Activities;
(b) possess all licenses, registrations, certifications, permits, approvals, and governmental authorizations required by Applicable Law;
(c) possess full authority to enter into this Vendor Agreement;
(d) will comply with all Applicable Laws governing your business and Activities;
(e) maintain the experience, staffing, equipment, facilities, and operational capabilities reasonably necessary to provide the Activities you advertise through the Platform;
(f) will conduct business honestly, professionally, ethically, and in a manner consistent with the reputation of ORYN Quest; and
(g) will immediately notify ORYN Quest if you cease satisfying any eligibility requirement contained in this Agreement.

Participation on the Platform is a privilege, not a right. ORYN Quest reserves the right to approve, deny, suspend, restrict, or terminate any Vendor application or listing in its sole discretion, subject to Applicable Law.

2.2 Independent Business Status

Each Vendor acknowledges and agrees that it operates as an independent business. Nothing contained in this Agreement creates or shall be interpreted as creating:

an employment relationship;
agency relationship;
partnership;
joint venture;
franchise relationship;
fiduciary relationship;
representative relationship;
or any other legal relationship between ORYN Quest and the Vendor other than that of independent contracting parties.

Vendors remain solely responsible for:

business operations;
employees;
payroll;
payroll taxes;
income taxes;
sales taxes where applicable;
insurance;
permits;
licensing;
facilities;
equipment;
business expenses;
regulatory compliance; and
all obligations arising from operation of their businesses.

2.3 Required Licenses

Vendor represents and warrants that all licenses, permits, certifications, registrations, approvals, inspections, and governmental authorizations required for the lawful operation of the Vendor’s business remain valid and in good standing. Where applicable, Vendor shall maintain, without limitation:

business licenses;
professional licenses;
instructor certifications;
coaching certifications;
childcare licenses;
educational licenses;
occupancy permits;
health permits;
transportation permits;
food service permits;
fire safety approvals;
recreational permits;
athletic governing body registrations;
nonprofit registrations; and
any other authorization required under Applicable Law.

Vendor shall immediately notify ORYN Quest of any suspension, revocation, expiration, investigation, disciplinary action, citation, governmental enforcement action, or material restriction affecting any required authorization.

2.4 Compliance With Applicable Law

Vendor agrees to comply with all Applicable Laws, including without limitation those relating to:

consumer protection;
child safety;
disability access;
anti-discrimination;
employment;
wage and hour;
occupational safety;
taxation;
privacy;
cybersecurity;
intellectual property;
advertising;
marketing;
background screening where required;
accessibility;
emergency preparedness;
public accommodations;
transportation;
education;
sports safety;
recreational activities;
healthcare regulations where applicable;
environmental laws; and
local municipal requirements.

Compliance with Applicable Law is an ongoing obligation throughout Vendor’s participation on the Platform.

2.5 Insurance Requirements

Vendor shall maintain insurance reasonably appropriate for the nature of its business. Unless ORYN Quest expressly approves otherwise in writing, Vendor shall maintain, at a minimum where commercially available:

Commercial General Liability Insurance;
Professional Liability Insurance where applicable;
Abuse and Molestation Coverage where appropriate for services involving minors;
Workers’ Compensation Insurance where required by law;
Employer’s Liability Insurance where applicable;
Commercial Automobile Insurance where transportation services are provided;
Cyber Liability Insurance where appropriate;
Umbrella or Excess Liability Insurance where commercially reasonable; and
any additional insurance required by Applicable Law or reasonably requested by ORYN Quest.

Minimum policy limits shall be established periodically by ORYN Quest and communicated to Vendors. Vendor shall provide certificates of insurance upon request. ORYN Quest reserves the right to require ORYN Quest, Inc. to be named as an additional insured where appropriate.

2.6 Continuing Duty to Maintain Insurance

Vendor shall maintain all required insurance continuously throughout participation on the Platform. Lapse, cancellation, material reduction, or non-renewal of required insurance constitutes a material breach of this Agreement. Vendor shall notify ORYN Quest within five (5) Business Days after learning of any material change affecting required insurance coverage.

2.7 Background Screening

Where ORYN Quest requires background screening for particular Vendor categories, Vendor agrees to cooperate fully. Vendor represents that all required employees, instructors, coaches, volunteers, contractors, aides, assistants, and individuals having direct interaction with participating Children have successfully completed any legally required background screenings. Vendor remains solely responsible for determining whether additional screening is appropriate under Applicable Law. ORYN Quest’s review of any background screening information shall not constitute certification of the Vendor or its personnel.

2.8 Child Safety

Vendor acknowledges that protection of participating Children is of paramount importance. Vendor agrees to implement and maintain reasonable child protection policies appropriate to its operations, including where applicable:

supervision standards;
check-in and check-out procedures;
emergency response procedures;
staff training;
incident reporting;
abuse prevention protocols;
mandatory reporting compliance;
facility safety procedures;
visitor management procedures;
and emergency communication systems.

Nothing in this Agreement limits any mandatory reporting obligations imposed by Applicable Law.

2.9 Accessibility Compliance

Vendor agrees to make reasonable efforts to accurately describe available accommodations and accessibility features offered through Activities. Vendor shall not intentionally misrepresent accessibility capabilities. Where Applicable Law requires reasonable accommodations, Vendor remains solely responsible for compliance. ORYN Quest may provide technology to facilitate accommodation requests but does not assume Vendor’s legal obligations.

2.10 Professional Standards

Vendor agrees to conduct all interactions with Parents, Children, ORYN Quest personnel, and other Platform users in a professional, respectful, ethical, and non-discriminatory manner. Vendor shall not engage in conduct that:

threatens child safety;
damages the reputation of ORYN Quest;
constitutes fraud;
involves harassment;
involves discrimination prohibited by law;
misrepresents qualifications;
interferes with Platform operations; or
otherwise materially breaches this Agreement.

2.11 Ongoing Qualification Review

ORYN Quest reserves the right to periodically review Vendor qualifications, licenses, insurance, certifications, compliance history, customer complaints, safety incidents, accessibility representations, and other information reasonably relevant to continued participation. Vendor agrees to promptly provide reasonably requested documentation supporting continued eligibility. Failure to cooperate may result in suspension or termination of Platform participation.

ARTICLE 3 — VENDOR ACCOUNTS, PLATFORM ACCESS, AND SECURITY

3.1 Vendor Account

Each approved Vendor shall maintain a Vendor Account through the Platform. Vendor shall ensure that all Account information remains complete, accurate, and current at all times. Vendor is solely responsible for maintaining the confidentiality of Account credentials and for all activity occurring through the Vendor Account.

ARTICLE 3 — VENDOR ACCOUNTS, PLATFORM ACCESS, AND SECURITY

3.1 Vendor Account

3.2 Authorized Representatives

Vendor represents and warrants that every individual accessing the Vendor Account has been properly authorized by the Vendor. Vendor shall immediately revoke access for any employee, contractor, volunteer, consultant, officer, director, instructor, or representative who no longer requires access to the Platform. ORYN Quest may require verification of account ownership before granting, modifying, or restoring account access.

3.3 Multi-User Accounts

ORYN Quest may permit Vendors to authorize multiple users under a single business account. Vendor remains fully responsible for every action taken by:

owners;
administrators;
managers;
instructors;
office personnel;
contractors;
volunteers;
customer service representatives;
scheduling personnel; and
any other authorized or unauthorized individual accessing the Vendor Account through Vendor-issued credentials.

3.4 Security Obligations

Vendor agrees to implement commercially reasonable safeguards designed to protect Platform access and confidential information. Such safeguards include, where appropriate:

strong password requirements;
multi-factor authentication where available;
role-based permissions;
prompt removal of former employees;
device security;
software updates;
anti-malware protections;
firewall protections;
encrypted storage where appropriate;
cybersecurity awareness training;
and regular review of user permissions.

3.5 Unauthorized Access

Vendor shall immediately notify ORYN Quest upon becoming aware of:

unauthorized Account access;
compromised passwords;
phishing incidents;
malware infections affecting Platform access;
suspected cybersecurity incidents;
credential theft;
unauthorized disclosure of Parent or Child information;
or any event reasonably likely to compromise Platform security.

Vendor shall cooperate fully with ORYN Quest during any resulting investigation.

3.6 Vendor Personnel

Vendor remains solely responsible for selecting, training, supervising, compensating, disciplining, and terminating its personnel. ORYN Quest neither supervises nor manages Vendor personnel. Nothing contained within this Agreement creates any employment relationship between ORYN Quest and Vendor personnel.

3.7 Business Continuity

Vendor shall maintain reasonable operational procedures designed to continue providing scheduled Activities during ordinary business interruptions where commercially practicable. Such procedures may include:

substitute instructors;
emergency contact procedures;
backup scheduling processes;
customer notification procedures;
technology redundancy where appropriate; and
reasonable continuity planning.

ORYN Quest shall not be responsible for Vendor business interruptions.

3.8 Fraud Prevention

Vendor agrees not to engage in fraudulent, deceptive, misleading, manipulative, or abusive conduct through the Platform. Prohibited conduct includes, without limitation:

creating fictitious Bookings;
manipulating reviews;
creating fake Parent accounts;
artificially inflating attendance;
abusing promotional programs;
submitting false reimbursement requests;
misrepresenting Activity availability;
manipulating search rankings;
or any conduct intended to improperly influence Platform operations.

3.9 Audit Logs

ORYN Quest may maintain audit logs documenting Vendor Account activity, including:

login history;
device identifiers;
IP addresses;
Activity modifications;
pricing changes;
booking actions;
communications;
refund activity;
payment activity;
document uploads;
administrative actions;
and other Platform interactions.

Vendor acknowledges that such logs may be used for fraud prevention, litigation support, regulatory compliance, dispute resolution, security investigations, and Platform improvement.

3.10 Suspension of Vendor Accounts

ORYN Quest may immediately suspend, restrict, or limit Vendor access where ORYN Quest reasonably determines that:

(a) child safety may be at risk;
(b) fraud is suspected;
(c) Vendor has materially breached this Agreement;
(d) required licenses or insurance appear to have lapsed;
(e) governmental investigations materially affect Vendor operations;
(f) payment irregularities exist;
(g) Platform security has been compromised;
(h) repeated substantiated Parent complaints indicate serious operational concerns;
(i) Vendor has failed to cooperate with a reasonable compliance review; or
(j) suspension is otherwise reasonably necessary to protect Parents, Children, Vendors, ORYN Quest, or the public.

Unless prohibited by Applicable Law or emergency circumstances require immediate action, ORYN Quest may provide Vendor with an opportunity to respond before permanent termination.

3.11 Records

Vendor agrees to maintain complete and accurate business records relating to Activities offered through the Platform, including where applicable:

attendance records;
instructor assignments;
incident reports;
licenses;
insurance certificates;
participant waivers maintained by Vendor;
employee training records;
and documentation reasonably necessary to demonstrate compliance with this Agreement.

Vendor shall retain such records for the longer of:

(a) the period required by Applicable Law; or
(b) three (3) years following the applicable Activity,

unless a longer period is reasonably required because of litigation, governmental investigation, insurance requirements, or written notice from ORYN Quest.

ARTICLE 4 — VENDOR LISTINGS, ACTIVITIES, AND CONTENT

4.1 Accuracy of Listings

Vendor is solely responsible for ensuring that every listing published through the Platform is accurate, complete, current, and not misleading. Vendor shall promptly update listings whenever material information changes.

4.2 Required Listing Information

Each Activity listing shall accurately disclose, where applicable:

Activity title;
description;
age ranges;
skill level;
required experience;
dates;
times;
duration;
location;
pricing;
required equipment;
supervision requirements;
accessibility information;
accommodation capabilities;
cancellation policies;
prerequisites;
instructor qualifications;
safety requirements;
participation limitations; and
any other material information reasonably necessary for Parents to make informed decisions.

4.3 Misrepresentations

Vendor shall not knowingly publish false, misleading, deceptive, exaggerated, incomplete, or inaccurate information. Material misrepresentations constitute a material breach of this Agreement and may result in immediate suspension or termination.

4.4 Photographs and Media

Vendor represents and warrants that it owns or possesses all necessary rights to every photograph, logo, video, illustration, graphic, audio recording, promotional material, and other content submitted to the Platform. Vendor grants ORYN Quest a worldwide, perpetual, royalty-free, fully paid, transferable, sublicensable license to host, display, reproduce, distribute, modify solely for formatting purposes, promote, advertise, and otherwise use such materials in connection with operation and promotion of the Platform. Nothing herein transfers ownership of Vendor intellectual property to ORYN Quest.

4.5 Activity Availability

Vendor agrees to maintain reasonably accurate scheduling information and to promptly update availability. Vendor shall not intentionally advertise Activities that it does not reasonably intend to provide.

4.6 Removal of Listings

ORYN Quest reserves the right to remove, suspend, edit, or temporarily disable any listing that reasonably appears to:

violate this Agreement;
violate Applicable Law;
threaten child safety;
infringe intellectual property;
contain false information;
damage Platform integrity; or
otherwise expose ORYN Quest to unreasonable legal or operational risk.

ORYN Quest may, but is not obligated to, provide Vendor with notice before removing a listing where circumstances reasonably permit.

ARTICLE 5 — VENDOR BOOKINGS, SCHEDULING, PARENT COMMUNICATIONS, AND OPERATIONAL RESPONSIBILITIES

5.1 Acceptance of Bookings

By listing an Activity on the Platform, Vendor agrees to honor confirmed Bookings except where cancellation is reasonably necessary due to circumstances permitted under this Agreement or Applicable Law. Vendor shall not selectively reject confirmed Bookings for discriminatory, retaliatory, anti-competitive, or otherwise unlawful reasons. ORYN Quest reserves the right to monitor Vendor cancellation patterns and repeated booking failures.

5.2 Booking Confirmation

Vendor shall maintain accurate availability information and promptly confirm, update, or otherwise manage Bookings through the Platform. Vendor acknowledges that Parents rely upon Platform scheduling information when making childcare, transportation, employment, educational, and family planning decisions. Repeated failures to maintain accurate scheduling information may result in reduced search visibility, temporary restrictions, suspension, or termination from the Platform.

5.3 Fulfillment of Activities

Vendor agrees to provide Activities substantially consistent with the information represented within the applicable Platform listing. Vendor shall use commercially reasonable efforts to ensure that:

scheduled dates;
scheduled times;
advertised instructors;
program descriptions;
age requirements;
facility locations;
required equipment;
participant capacity;
accessibility information;
and other material information

remain substantially consistent with the published listing unless reasonable modifications become necessary.

5.4 Instructor Substitutions

Vendor may substitute instructors where reasonably necessary. Substitute instructors shall possess qualifications reasonably appropriate for the Activity. Where a specifically identified instructor constitutes a material reason for enrollment, Vendor shall make commercially reasonable efforts to notify affected Parents before the Activity whenever practicable. ORYN Quest shall not be responsible for instructor substitutions.

5.5 Parent Communications

Vendor agrees to communicate with Parents professionally, respectfully, accurately, and promptly. Communications shall remain limited to purposes reasonably related to:

Bookings;
scheduling;
cancellations;
emergencies;
participation requirements;
accommodations;
payment matters;
customer support;
Activity updates;
attendance;
safety matters; and
other legitimate business purposes.

Vendor shall not use Parent contact information for unrelated marketing except as expressly permitted by Applicable Law and ORYN Quest policies.

5.6 Platform Communications

Where ORYN Quest provides internal messaging functionality, Vendor agrees to use Platform communications whenever reasonably practicable for Booking-related communications. ORYN Quest may retain Platform communications for purposes including:

customer support;
fraud prevention;
dispute resolution;
safety investigations;
legal compliance;
quality assurance;
and enforcement of this Agreement.

5.7 Attendance Records

Vendor shall maintain reasonably accurate attendance records for Activities booked through the Platform. Attendance records may include:

participant attendance;
arrival time;
departure time;
instructor assignment;
cancellations;
no-shows;
incidents;
and other operational information reasonably necessary for business operations.

Where Platform functionality permits, Vendor shall update attendance information promptly following completion of Activities.

5.8 Parent Check-In and Check-Out

Vendor remains solely responsible for implementing reasonable participant check-in and release procedures appropriate for the nature of its Activities. ORYN Quest does not supervise custody exchanges or verify pickup authorization unless expressly stated otherwise. Vendor shall exercise reasonable care consistent with Applicable Law and industry practices when releasing participating Children.

5.9 Vendor Cancellations

Vendor agrees to minimize cancellations. Where cancellation becomes necessary, Vendor shall provide notice to affected Parents as promptly as reasonably practicable. Repeated cancellations, particularly those occurring shortly before scheduled Activities, may adversely affect Vendor search ranking, Marketplace visibility, promotional eligibility, or continued participation on the Platform.

5.10 Emergency Closures

Vendor shall promptly notify ORYN Quest whenever Activities must be canceled or materially modified due to:

severe weather;
natural disasters;
governmental orders;
facility damage;
instructor illness;
infectious disease outbreaks;
safety hazards;
utility failures;
transportation interruptions;
or other emergency circumstances.

ORYN Quest may assist in communicating such changes to affected Parents but assumes no obligation to do so.

5.11 Waitlists

Where waitlist functionality is available, Vendor shall manage available spaces in good faith. Vendor shall not intentionally manipulate waitlists to circumvent Platform policies or unfairly prioritize participants outside established procedures. ORYN Quest reserves the right to automate portions of waitlist management.

5.12 Capacity Management

Vendor shall not knowingly accept more participants than can be safely and reasonably accommodated. Vendor remains solely responsible for determining appropriate participant capacity based upon:

staffing;
supervision;
facility size;
safety requirements;
equipment availability;
instructor qualifications;
Applicable Law; and
other operational considerations.

5.13 Operational Standards

Vendor agrees to maintain professional operational standards reasonably consistent with reputable providers offering comparable services. Such standards include:

timely communications;
reliable scheduling;
accurate listings;
courteous customer service;
professional conduct;
safe operational practices;
appropriate supervision;
and compliance with this Agreement.

5.14 Quality Monitoring

ORYN Quest may monitor Vendor performance through objective operational metrics, including:

Parent reviews;
response times;
cancellation frequency;
attendance accuracy;
complaint history;
refund rates;
communication responsiveness;
booking fulfillment rates;
Platform policy compliance;
safety-related reports; and
other operational indicators.

ORYN Quest may use such information in determining Vendor eligibility, Marketplace ranking, promotional opportunities, featured placement, continued participation, or other Platform decisions.

5.15 Continuous Improvement

Vendor acknowledges that ORYN Quest seeks to maintain a high-quality Marketplace. ORYN Quest may periodically provide operational recommendations, educational materials, best-practice guidance, quality improvement initiatives, accessibility recommendations, customer service suggestions, or compliance reminders. Unless expressly agreed otherwise, such guidance is advisory and does not relieve Vendor of independent responsibility for its operations.

ARTICLE 6 — PRICING, PAYMENTS, COMMISSIONS, AND FINANCIAL RESPONSIBILITIES

6.1 Vendor Pricing

Subject to Marketplace rules established by ORYN Quest, Vendor may establish pricing for Activities offered through the Platform. ORYN Quest reserves the right to implement Marketplace-wide pricing standards, promotional programs, Membership discounts, Credit conversion schedules, dynamic pricing tools, minimum pricing requirements, maximum pricing requirements, or other pricing policies designed to maintain consistency, transparency, competitiveness, and Platform integrity.

6.2 ORYN Quest Service Fees

Vendor acknowledges that ORYN Quest provides substantial technology, marketing, payment processing facilitation, customer acquisition, artificial intelligence tools, booking systems, scheduling functionality, customer support infrastructure, fraud prevention systems, Marketplace operations, and related services. Accordingly, Vendor agrees that ORYN Quest may retain commissions, service fees, subscription fees, transaction fees, listing fees, promotional fees, payment processing deductions, Membership-related adjustments, advertising fees, or other compensation as separately agreed between ORYN Quest and Vendor. ORYN Quest shall provide Vendors with applicable fee schedules through the Platform, separate written agreements, or other authorized communications.

6.3 Payment Processing

ORYN Quest may collect payments from Parents on behalf of Vendors through one or more third-party payment processors. Vendor authorizes ORYN Quest to:

collect payments;
deduct applicable Marketplace fees;
deduct payment processing fees where applicable;
deduct refunds and authorized adjustments;
remit net proceeds;
reconcile transactions;
issue tax documentation where required; and
perform other financial administration reasonably necessary for operation of the Platform.

ORYN Quest does not hold funds as a bank, trust company, escrow agent, or fiduciary unless expressly required by Applicable Law.

6.4 Vendor Payouts

Subject to this Agreement, verified transaction completion, fraud review, reserve requirements, payment processor timelines, and Applicable Law, ORYN Quest shall remit eligible Vendor payments according to the payout schedule established by ORYN Quest. Payout schedules may vary depending upon:

Vendor category;
payment method;
geographic region;
fraud risk;
transaction history;
reserve requirements;
or other commercially reasonable operational considerations.

Estimated payout schedules displayed within the Platform are estimates only and do not constitute guarantees.

6.5 Payment Holds

ORYN Quest may temporarily withhold or delay payouts where reasonably necessary to:

investigate fraud;
investigate chargebacks;
resolve Parent disputes;
investigate safety complaints;
comply with legal obligations;
satisfy tax reporting requirements;
verify Vendor identity;
verify banking information;
investigate unusual transaction patterns;
establish financial reserves; or
protect the Marketplace from financial loss.

ORYN Quest shall release withheld funds when the basis for the hold has been reasonably resolved unless otherwise prohibited by Applicable Law.

6.6 Refund Adjustments

Where a Parent receives a refund, Credit restoration, charge reversal, goodwill adjustment, payment correction, promotional adjustment, or other authorized financial adjustment relating to a Vendor transaction, ORYN Quest may deduct the corresponding amount from:

future Vendor payouts;
reserve balances;
pending settlements;
other amounts owed to the Vendor; or
request direct reimbursement from Vendor.

Vendor agrees to cooperate in resolving refund-related matters in good faith.

6.7 Chargebacks

Where a Parent disputes a payment through a financial institution, ORYN Quest may:

contest the chargeback;
provide transaction documentation;
temporarily withhold Vendor payouts;
establish reserves;
debit Vendor balances;
recover previously paid funds;
or pursue other commercially reasonable remedies.

Vendor agrees to promptly provide records reasonably requested by ORYN Quest in connection with any payment dispute, including:

attendance records;
communications;
signed waivers maintained by Vendor;
photographs;
booking confirmations;
cancellation records;
and other supporting documentation.

6.8 Taxes

Vendor remains solely responsible for:

federal taxes;
state taxes;
local taxes;
income taxes;
employment taxes;
payroll taxes;
sales taxes where applicable;
business license taxes;
self-employment taxes;
value-added taxes where applicable;
and all other taxes arising from Vendor’s business operations.

ORYN Quest does not provide tax advice. Vendor should consult qualified tax professionals regarding tax obligations.

6.9 Tax Reporting

Vendor agrees to provide all tax documentation reasonably requested by ORYN Quest, including taxpayer identification numbers, certification forms, withholding documentation, beneficial ownership information, or other documentation required by Applicable Law. ORYN Quest may withhold payments where legally required due to missing or invalid tax information. ORYN Quest may issue applicable tax reporting forms, including Internal Revenue Service information returns or similar governmental reporting documents, where required by law.

6.10 Financial Records

Vendor shall maintain complete and accurate accounting records concerning all transactions conducted through the Platform. Such records shall include, where applicable:

invoices;
receipts;
attendance records;
refunds;
payment reconciliations;
tax documentation;
commission calculations;
promotional adjustments;
and supporting financial documentation.

6.11 Audit Rights

During the term of this Agreement and for three (3) years thereafter, ORYN Quest may, upon reasonable advance notice, request documentation reasonably necessary to verify compliance with this Agreement, including records relating to:

Bookings;
attendance;
insurance;
licensing;
pricing;
commissions;
refunds;
payment disputes;
tax documentation;
and other matters materially affecting the Marketplace.

Audits shall be conducted during normal business hours in a manner reasonably designed to minimize disruption. Nothing in this Section authorizes ORYN Quest to obtain information beyond that reasonably necessary for compliance verification.

6.12 Offsets

ORYN Quest may offset amounts owed to Vendor against amounts Vendor owes ORYN Quest under this Agreement, including amounts arising from:

refunds;
chargebacks;
duplicate payments;
overpayments;
fraud;
contractual breaches;
indemnification obligations;
administrative corrections;
or other lawful financial adjustments.

6.13 Currency

Unless otherwise specified, Vendor payouts shall be made in United States Dollars (USD). For international expansion, ORYN Quest may support additional currencies, subject to applicable exchange rates, banking fees, governmental restrictions, and payment processor capabilities.

6.14 Financial Fraud

Vendor shall not knowingly engage in conduct intended to manipulate Marketplace revenue or financial reporting, including:

fictitious transactions;
self-bookings intended to generate revenue;
duplicate billing;
false attendance reporting;
unauthorized payment processing outside approved Marketplace procedures;
money laundering;
structuring;
fraudulent refunds;
kickback arrangements;
or any unlawful financial activity.

ORYN Quest reserves the right to cooperate with financial institutions, law enforcement, regulators, payment processors, and governmental authorities regarding suspected financial misconduct.

ARTICLE 7 — SAFETY, INCIDENT REPORTING, AND RISK MANAGEMENT

7.1 Safety Commitment

Vendor acknowledges that the health, safety, and well-being of participating Children are fundamental expectations of participation on the ORYN Quest Platform. Vendor agrees to operate Activities in a manner reasonably designed to reduce foreseeable risks consistent with Applicable Law, industry standards, and the nature of the Activity.

7.2 Safe Facilities

Vendor represents that facilities used for Activities shall be maintained in a condition reasonably appropriate for their intended use. Vendor shall promptly address known hazardous conditions within its control and shall comply with all applicable building, fire, occupancy, sanitation, and safety requirements.

7.3 Equipment

Vendor shall use equipment that is reasonably appropriate, maintained, inspected, and suitable for the Activities offered. Vendor remains solely responsible for inspection, maintenance, repair, replacement, and safe operation of equipment used during Activities.

7.4 Incident Reporting

Vendor shall notify ORYN Quest as soon as reasonably practicable, and in no event later than twenty-four (24) hours after becoming aware of any serious incident involving a Booking through the Platform, including but not limited to:

serious bodily injury;
hospitalization;
death;
allegations of abuse or neglect;
missing Child incidents;
criminal activity;
law enforcement involvement;
facility evacuations;
significant property damage;
communicable disease outbreaks materially affecting participants;
governmental investigations;
or any other event reasonably likely to expose ORYN Quest, participating families, or the public to significant legal, safety, or reputational risk.

Vendor shall cooperate in good faith with ORYN Quest regarding any resulting review or investigation.

7.5 Emergency Preparedness

Vendor shall develop, implement, and maintain emergency response procedures reasonably appropriate for the nature of its Activities. Where applicable, Vendor’s emergency procedures should address:

fire emergencies;
severe weather;
earthquakes;
active threat situations;
medical emergencies;
evacuation procedures;
shelter-in-place procedures;
missing Child incidents;
utility failures;
hazardous materials;
transportation incidents;
communicable disease response;
and other reasonably foreseeable emergencies.

Vendor remains solely responsible for implementing and executing its emergency response procedures.

7.6 Emergency Contacts

Vendor shall maintain reasonable procedures for obtaining and accessing Parent emergency contact information before or during Activities. Vendor agrees to make reasonable efforts to notify Parents promptly when emergency circumstances materially affect a participating Child. ORYN Quest may facilitate communication through Platform tools but assumes no responsibility for emergency notification.

7.7 First Aid and Medical Response

Vendor remains solely responsible for determining whether personnel should maintain first aid, CPR, AED, lifeguard, coaching, childcare, or other certifications appropriate for the Activities offered. ORYN Quest neither establishes nor certifies such requirements unless expressly stated in writing.

7.8 Mandatory Reporting

Vendor acknowledges that certain personnel may qualify as mandatory reporters under Applicable Law. Vendor remains solely responsible for:

identifying mandatory reporting obligations;
training personnel;
complying with reporting laws;
cooperating with governmental authorities;
and maintaining records required by law.

Nothing in this Agreement limits or alters any mandatory reporting obligations imposed by Applicable Law.

7.9 Child Protection Policies

Vendor agrees to implement commercially reasonable child protection procedures appropriate for its business, which may include:

two-adult supervision policies where appropriate;
controlled check-in and check-out procedures;
visitor identification procedures;
employee conduct standards;
anti-harassment policies;
abuse prevention training;
reporting mechanisms;
social media guidelines involving minors;
photography policies;
and other safeguards appropriate for Vendor operations.

7.10 Incident Documentation

Vendor shall prepare written documentation for significant safety incidents involving Platform participants. Incident reports should, where applicable, include:

date and time;
location;
names of personnel involved;
factual description of events;
witnesses;
emergency services involvement;
photographs where appropriate;
corrective actions taken; and
follow-up communications.

Vendor shall maintain such records consistent with Applicable Law and this Agreement.

7.11 Insurance Claims

Vendor shall promptly notify applicable insurers regarding incidents requiring notice under Vendor insurance policies. Vendor shall cooperate with insurers, ORYN Quest, governmental authorities, and legal counsel regarding claims involving Platform Bookings. Nothing herein requires disclosure of attorney-client privileged communications or protected work product.

7.12 Corrective Action

Following significant incidents, ORYN Quest may request that Vendor provide a corrective action plan addressing identified operational concerns. Such requests do not transfer operational responsibility to ORYN Quest. Vendor remains solely responsible for implementation of corrective actions.

7.13 Marketplace Safety Reviews

ORYN Quest reserves the right to conduct internal Trust & Safety reviews following reports involving:

child safety;
serious injuries;
abuse allegations;
repeated Parent complaints;
regulatory actions;
licensing concerns;
insurance deficiencies;
or other matters reasonably affecting Marketplace integrity.

ORYN Quest may temporarily suspend Bookings or Vendor participation while a review is pending where reasonably necessary to protect Platform users. Participation in any review does not constitute a finding of wrongdoing by ORYN Quest.

ARTICLE 8 — VENDOR REPRESENTATIONS, WARRANTIES, AND CONTINUING COVENANTS

Vendor continuously represents, warrants, and covenants that throughout participation on the Platform:

8.1 Legal Authority

Vendor possesses full legal authority to enter into and perform this Agreement.

8.2 Organizational Status

Vendor is duly organized, validly existing, and in good standing under the laws governing its organization where such status is legally applicable.

8.3 Compliance

Vendor complies with all Applicable Laws governing its business operations.

8.4 Licensure

All required licenses, registrations, certifications, permits, inspections, and governmental approvals remain valid and in good standing.

8.5 Insurance

Vendor maintains all insurance required by this Agreement.

8.6 Accuracy

All information provided to ORYN Quest is accurate, complete, current, and not misleading. Vendor shall promptly update any information that becomes materially inaccurate.

8.7 Professional Conduct

Vendor shall conduct its business honestly, ethically, professionally, and in a manner consistent with reasonable industry standards.

8.8 No Governmental Restrictions

Vendor is not currently subject to any governmental order, injunction, license suspension, debarment, prohibition, or regulatory restriction that materially prevents Vendor from providing Activities listed through the Platform. Vendor agrees to immediately notify ORYN Quest if such circumstances arise.

8.9 No Infringement

Vendor represents that Activities, instructional materials, marketing materials, logos, photographs, videos, trademarks, and other content submitted to the Platform do not knowingly infringe the intellectual property rights of any third party.

8.10 Financial Integrity

Vendor shall maintain accurate financial records and shall not knowingly engage in fraudulent accounting, unlawful billing, kickbacks, bribery, money laundering, false claims, or other unlawful financial practices.

8.11 Continuing Duty

The representations, warranties, and covenants contained within this Article are continuing obligations. Vendor shall promptly notify ORYN Quest upon becoming aware that any representation contained herein is no longer accurate. Failure to provide such notice constitutes a material breach of this Agreement.

ARTICLE 9 — VENDOR INTELLECTUAL PROPERTY, BRANDING, AND MARKETING

9.1 Vendor Ownership

Vendor retains ownership of its trademarks, service marks, logos, copyrighted materials, photographs, videos, business names, trade dress, and other intellectual property submitted to the Platform. Except as expressly provided in this Agreement, nothing transfers ownership of Vendor intellectual property to ORYN Quest.

9.2 License to ORYN Quest

Vendor grants ORYN Quest a worldwide, non-exclusive, royalty-free, fully paid, transferable, sublicensable license during the term of this Agreement to:

display;
reproduce;
publish;
distribute;
publicly perform;
publicly display;
resize;
format;
translate;
promote;
advertise;
archive;
and otherwise use Vendor-provided content solely in connection with operation, promotion, improvement, and marketing of the Platform and the Vendor’s Activities.

ORYN Quest may continue to retain archival copies where reasonably necessary for legal compliance, dispute resolution, historical records, or backup purposes.

9.3 Use of ORYN Quest Branding

Vendor shall not use ORYN Quest’s name, trademarks, logos, branding, trade dress, marketing materials, screenshots, or other proprietary branding except:

(a) as expressly authorized in writing;
(b) through official Platform marketing assets; or
(c) as otherwise permitted under written ORYN Quest branding guidelines.

Vendor shall not imply sponsorship, endorsement, partnership, certification, ownership, or affiliation beyond the relationship expressly established by this Agreement.

9.4 Marketing Standards

Vendor agrees that all marketing materials, advertisements, promotions, photographs, videos, descriptions, testimonials, pricing claims, promotional statements, and representations displayed through the Platform shall be truthful, accurate, substantiated where required by Applicable Law, and not misleading. Vendor shall not make false or deceptive claims regarding:

educational outcomes;
developmental outcomes;
medical benefits;
therapeutic results;
certifications;
instructor qualifications;
insurance acceptance;
government approvals;
accessibility capabilities;
pricing;
discounts;
or any other material characteristic of its Activities.

9.5 Promotional Campaigns

ORYN Quest may include Vendor listings, logos, photographs, descriptions, and Activity information in:

Marketplace search results;
featured listings;
email campaigns;
social media campaigns;
digital advertising;
print materials;
investor presentations;
press releases;
public relations materials;
conference materials;
educational content;
demonstrations;
and other promotional initiatives relating to the Platform.

ORYN Quest shall not knowingly misrepresent Vendor services in such materials.

9.6 Reviews and Testimonials

Subject to Applicable Law, ORYN Quest may display Parent ratings, reviews, accessibility feedback, and testimonials associated with Vendor listings. Vendor acknowledges that authentic consumer reviews contribute to Marketplace transparency. Vendor shall not:

submit fake reviews;
encourage false reviews;
purchase reviews;
threaten Parents regarding reviews;
offer undisclosed compensation for reviews;
manipulate review scores;
or otherwise interfere with the integrity of the Marketplace review system.

9.7 Search Rankings

Vendor acknowledges that ORYN Quest may utilize proprietary algorithms to determine Marketplace rankings. Ranking factors may include, without limitation:

Parent satisfaction;
responsiveness;
booking completion rates;
cancellation rates;
Activity quality indicators;
accessibility information;
safety history;
profile completeness;
geographic relevance;
user preferences;
AI personalization;
Marketplace engagement;
and other operational factors.

ORYN Quest is not obligated to disclose the weighting or methodology of its ranking systems.

9.8 Vendor Promotions

ORYN Quest may invite Vendors to participate in optional promotional programs. Participation shall be voluntary unless otherwise expressly agreed. ORYN Quest reserves the right to establish eligibility requirements, participation limits, promotional pricing, advertising standards, and program terms.

9.9 Press Inquiries

Vendor shall not issue press releases or public statements representing that ORYN Quest endorses, certifies, guarantees, sponsors, or partners with Vendor unless expressly authorized in writing. Where media inquiries concern both Vendor and ORYN Quest, Vendor agrees to make commercially reasonable efforts to notify ORYN Quest before issuing statements that materially reference the Platform.

ARTICLE 10 — CONFIDENTIALITY, DATA PROTECTION, AND VENDOR PRIVACY OBLIGATIONS

10.1 Confidential Information

For purposes of this Agreement, “Confidential Information” includes all non-public information disclosed by ORYN Quest, whether oral, written, electronic, visual, or otherwise, including without limitation:

software;
source code;
APIs;
algorithms;
AI systems;
business strategies;
pricing methodologies;
commission structures;
Marketplace analytics;
user data;
product roadmaps;
financial information;
operational procedures;
vendor performance metrics;
security procedures;
product designs;
engineering documentation;
investor information;
trade secrets;
and all other information that reasonably should be understood to be confidential.

10.2 Vendor Obligations

Vendor agrees to:

(a) protect Confidential Information using at least the same degree of care used to protect its own confidential information, and in no event less than reasonable care;
(b) use Confidential Information solely for purposes of performing under this Agreement;
(c) restrict disclosure to personnel with a legitimate business need to know;
(d) require such personnel to maintain confidentiality obligations no less protective than those contained herein; and
(e) promptly notify ORYN Quest of any unauthorized disclosure or suspected compromise.

10.3 Exclusions

Confidential Information does not include information that Vendor demonstrates:

became publicly available without breach of this Agreement;
was lawfully known by Vendor before disclosure;
was independently developed without use of ORYN Quest Confidential Information;
or was lawfully received from an independent third party without confidentiality restrictions.

10.4 Compelled Disclosure

If Vendor is legally required to disclose Confidential Information pursuant to subpoena, court order, governmental demand, or Applicable Law, Vendor shall, where legally permitted:

promptly notify ORYN Quest;
cooperate with reasonable efforts to limit disclosure;
disclose only the information legally required; and
seek confidential treatment where appropriate.

10.5 Parent Information

Vendor acknowledges that information relating to Parents and Children is highly sensitive. Vendor shall use Parent and Child information solely for purposes reasonably necessary to provide booked Activities. Vendor shall not:

sell Parent information;
rent Parent information;
license Parent information;
create independent marketing databases from Platform information;
scrape Parent information;
disclose Parent information to unrelated third parties;
or otherwise use Platform information beyond the purposes authorized by this Agreement or Applicable Law.

10.6 Information Security

Vendor agrees to implement commercially reasonable administrative, technical, and physical safeguards designed to protect Parent, Child, and ORYN Quest information against unauthorized access, disclosure, alteration, destruction, or misuse. Such safeguards should be appropriate for the size, complexity, and nature of Vendor’s operations.

10.7 Security Incidents

Vendor shall notify ORYN Quest without unreasonable delay—and, where practicable, within twenty-four (24) hours after becoming aware—of any actual or reasonably suspected security incident involving:

Parent information;
Child information;
ORYN Quest systems;
Platform credentials;
payment information;
Confidential Information;
or other information relating to Platform operations.

Vendor agrees to cooperate fully in investigating, mitigating, containing, documenting, and remediating such incidents.

10.8 Data Minimization

Vendor agrees to collect, access, retain, and use only the information reasonably necessary to perform booked Activities and comply with Applicable Law. Vendor shall avoid unnecessary collection of sensitive personal information.

10.9 Data Retention and Destruction

Vendor shall retain Parent and Child information only for as long as reasonably necessary to:

provide services;
satisfy legal obligations;
resolve disputes;
comply with insurance requirements;
comply with regulatory obligations;
or otherwise fulfill legitimate business purposes.

Upon expiration of the applicable retention period, Vendor shall securely destroy or permanently de-identify information where required by Applicable Law and where continued retention is no longer reasonably necessary.

10.10 Privacy Compliance

Vendor represents and warrants that its handling of Parent and Child information complies with all Applicable Laws governing privacy, data protection, cybersecurity, consumer protection, children’s privacy, and information security. Vendor remains solely responsible for maintaining any privacy notices, consent mechanisms, breach notification procedures, and internal policies required for its independent business operations.

10.11 Cross-Border Data Transfers

If Vendor transfers Personal Information outside the jurisdiction in which it was collected, Vendor shall ensure that such transfers comply with Applicable Law and any contractual requirements imposed by ORYN Quest.

10.12 Survival

The obligations contained in this Article shall survive expiration or termination of this Agreement for so long as Vendor possesses ORYN Quest Confidential Information or Parent or Child information obtained through the Platform.

ARTICLE 11 — VENDOR INTELLECTUAL PROPERTY INFRINGEMENT, COPYRIGHT, AND DMCA COMPLIANCE

11.1 Respect for Intellectual Property

Vendor agrees to respect the intellectual property rights of ORYN Quest, Parents, other Vendors, and third parties. Vendor shall not knowingly upload, publish, display, distribute, transmit, reproduce, or otherwise use materials that infringe copyrights, trademarks, patents, trade secrets, rights of publicity, rights of privacy, or other proprietary rights.

ARTICLE 11 — VENDOR INTELLECTUAL PROPERTY INFRINGEMENT, COPYRIGHT, AND DMCA COMPLIANCE

11.1 Respect for Intellectual Property

Vendor agrees to respect the intellectual property rights of ORYN Quest, Parents, other Vendors, and third parties. Vendor shall not knowingly upload, publish, display, distribute, reproduce, transmit, perform, modify, or otherwise use any material that infringes copyrights, trademarks, patents, trade secrets, rights of publicity, rights of privacy, or other proprietary rights.

11.2 Vendor Warranty

Vendor represents and warrants that all content submitted to the Platform, including without limitation:

photographs;
logos;
videos;
graphics;
advertisements;
curriculum materials;
instructional materials;
descriptions;
promotional materials;
trademarks;
business names;
and all other submitted content,

is either:

(a) owned by Vendor; or
(b) lawfully licensed for Vendor’s intended use.

Vendor shall maintain documentation supporting such ownership or licensing upon reasonable request.

11.3 Notice of Claimed Infringement

ORYN Quest may establish procedures allowing copyright owners, trademark owners, or other rights holders to report alleged infringement occurring through the Platform. ORYN Quest reserves the right to investigate such reports in good faith. Submission of a complaint does not automatically establish infringement.

11.4 Temporary Removal

Where ORYN Quest reasonably believes that content may infringe intellectual property rights, ORYN Quest may temporarily:

remove content;
disable access;
suspend listings;
restrict Vendor Accounts;
or take other reasonable interim actions

pending investigation. ORYN Quest shall endeavor to provide Vendor with notice whenever reasonably practicable.

11.5 Counter Notification

Where applicable under copyright law, Vendor may submit a counter-notification disputing an infringement claim. ORYN Quest may restore removed materials where legally appropriate and consistent with applicable intellectual property laws.

11.6 Repeat Infringers

ORYN Quest reserves the right to suspend or permanently terminate Vendors who repeatedly infringe or are reasonably determined to repeatedly violate intellectual property rights. ORYN Quest shall determine repeat infringement status based upon the totality of the circumstances, including:

substantiated complaints;
judicial findings;
admissions;
settlement agreements;
repeated removals;
and other relevant information.

11.7 Preservation of Rights

Nothing contained in this Agreement limits ORYN Quest’s right to seek injunctive relief, damages, specific performance, or any other remedies available under Applicable Law relating to infringement of ORYN Quest intellectual property.

ARTICLE 12 — VENDOR SUSPENSION, ENFORCEMENT, CORRECTIVE ACTION, AND TERMINATION

12.1 ORYN Quest Enforcement Authority

To maintain the safety, integrity, quality, reputation, and legal compliance of the Marketplace, ORYN Quest reserves broad discretion to investigate suspected violations of this Agreement. ORYN Quest may implement enforcement actions proportionate to the circumstances presented.

12.2 Grounds for Enforcement

Enforcement action may be taken where ORYN Quest reasonably determines that Vendor has:

violated this Agreement;
violated Applicable Law;
endangered Child safety;
submitted false information;
engaged in fraud;
materially misrepresented services;
failed to maintain required licenses;
failed to maintain insurance;
failed to cooperate during investigations;
repeatedly canceled Activities;
manipulated Marketplace systems;
violated privacy obligations;
infringed intellectual property rights;
received repeated substantiated safety complaints;
engaged in discriminatory conduct prohibited by law;
damaged Marketplace integrity; or
otherwise exposed ORYN Quest to unreasonable legal, financial, operational, cybersecurity, or reputational risk.

12.3 Progressive Enforcement

Where appropriate, ORYN Quest may utilize progressive enforcement measures, including:

educational reminders;
written warnings;
corrective action plans;
temporary listing restrictions;
reduced Marketplace visibility;
temporary suspension;
probationary status;
enhanced compliance monitoring;
temporary payment holds;
or permanent removal.

Nothing in this Section requires ORYN Quest to employ progressive discipline before taking immediate action where Child safety, fraud, legal compliance, cybersecurity, or other significant risks reasonably require immediate intervention.

12.4 Corrective Action Plans

ORYN Quest may require Vendor to prepare and implement a written corrective action plan addressing identified deficiencies. Such plans may include:

staff training;
policy revisions;
facility improvements;
insurance updates;
licensing corrections;
operational changes;
accessibility improvements;
communication improvements;
documentation improvements;
cybersecurity enhancements;
or other commercially reasonable corrective measures.

Vendor shall cooperate in good faith with such requests.

12.5 Immediate Suspension

ORYN Quest may immediately suspend Vendor participation, without prior notice, where ORYN Quest reasonably believes immediate action is necessary to protect:

participating Children;
Parents;
Platform users;
ORYN Quest personnel;
Marketplace integrity;
confidential information;
payment systems;
or compliance with Applicable Law.

Immediate suspension shall not constitute a determination of fault.

12.6 Vendor Response

Where circumstances reasonably permit, Vendor may submit information responding to enforcement actions. ORYN Quest shall review such information in good faith but retains sole discretion regarding continued Marketplace participation, subject to Applicable Law.

12.7 Termination by Vendor

Vendor may terminate participation by providing written notice through methods designated by ORYN Quest. Termination shall not affect:

previously accrued payment obligations;
pending investigations;
completed Bookings;
outstanding refunds;
indemnification obligations;
confidentiality obligations;
audit rights;
record retention requirements;
or other provisions intended to survive termination.

12.8 Termination by ORYN Quest

ORYN Quest may terminate this Agreement immediately where Vendor materially breaches this Agreement or where continued participation is reasonably determined to present unacceptable legal, financial, operational, safety, regulatory, or reputational risk. ORYN Quest may also terminate Vendor participation for convenience upon reasonable notice where Marketplace operations are restructured, discontinued, or otherwise modified.

12.9 Effect of Termination

Upon termination:

Vendor’s Marketplace listings may be removed;
future Bookings may be canceled;
Platform access may be disabled;
unpaid amounts may be reconciled;
pending disputes may continue;
audit rights shall survive;
confidentiality obligations shall survive;
payment obligations shall survive;
indemnification obligations shall survive;
and other surviving provisions shall remain fully enforceable.

Vendor shall immediately cease representing itself as participating in the ORYN Quest Marketplace.

12.10 Reservation of Rights

ORYN Quest’s exercise of enforcement authority under this Agreement shall not limit any other contractual, statutory, equitable, or common law rights or remedies available to ORYN Quest.

ARTICLE 13 — DISCLAIMERS

13.1 Marketplace Role

Vendor acknowledges that ORYN Quest is a technology marketplace. ORYN Quest is not:

a childcare provider;
an educational institution;
a sports league;
a camp operator;
a healthcare provider;
an employer of Vendor personnel;
an insurer;
a guarantor;
a licensing authority;
or the operator of Vendor Activities.

13.2 No Guarantee of Bookings

ORYN Quest does not guarantee:

any minimum number of Bookings;
revenue;
profitability;
Marketplace ranking;
customer acquisition;
search visibility;
geographic coverage;
promotional opportunities;
AI recommendation frequency;
or future Marketplace participation.

13.3 Platform Availability

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.”

ORYN QUEST DISCLAIMS ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, SECURITY, AVAILABILITY, AND UNINTERRUPTED OPERATION.

13.4 Third-Party Services

ORYN Quest is not responsible for failures, interruptions, delays, security incidents, payment processor outages, telecommunications failures, cloud provider interruptions, or other disruptions arising from third-party systems beyond ORYN Quest’s reasonable control.

ARTICLE 14 — LIMITATION OF LIABILITY

14.1 Applicability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS ARTICLE APPLIES TO ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE PLATFORM, BOOKINGS, PAYMENTS, MEMBERSHIPS, VENDOR LISTINGS, AI SERVICES, MARKETPLACE OPERATIONS, OR ANY RELATIONSHIP BETWEEN VENDOR AND ORYN QUEST.

14.2 Excluded Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ORYN QUEST, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, LICENSORS, CONTRACTORS, AGENTS, SUCCESSORS, ASSIGNS, SERVICE PROVIDERS, AND REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY:

indirect damages;
incidental damages;
consequential damages;
punitive damages;
exemplary damages;
special damages;
loss of profits;
loss of anticipated revenue;
loss of business opportunities;
loss of goodwill;
loss of contracts;
business interruption;
loss of customers;
loss of marketplace position;
loss of data;
loss of reputation;
increased operating expenses;
replacement costs;
or other similar damages,

REGARDLESS OF THE LEGAL THEORY ASSERTED AND EVEN IF ORYN QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.3 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF ORYN QUEST ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF:

(a) THE TOTAL MARKETPLACE FEES RETAINED BY ORYN QUEST FROM THE VENDOR DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
(b) FIVE HUNDRED UNITED STATES DOLLARS (US $500.00).

Nothing in this Article limits liability that cannot lawfully be limited under Applicable Law.

14.4 Allocation of Risk

Vendor acknowledges that:

Marketplace pricing;
commission structures;
Platform access;
and ORYN Quest’s willingness to enter into this Agreement

are based upon the allocation of risk contained herein. Vendor further acknowledges that these limitations constitute an essential basis of the parties’ agreement.

ARTICLE 15 — VENDOR INDEMNIFICATION

15.1 Vendor Indemnification

Vendor agrees to defend (where requested by ORYN Quest), indemnify, and hold harmless ORYN Quest, Inc., together with its parent companies, subsidiaries, affiliates, successors, assigns, officers, directors, shareholders, employees, contractors, advisors, licensors, insurers, service providers, and representatives (collectively, the “ORYN Quest Indemnified Parties”) from and against any and all claims, demands, investigations, administrative proceedings, governmental actions, lawsuits, judgments, settlements, liabilities, penalties, fines, damages, losses, costs, and expenses (including reasonable attorneys’ fees, expert witness fees, court costs, arbitration costs, and investigation expenses) arising from or relating to:

(a) Vendor’s Activities;
(b) injuries involving Vendor Activities;
(c) death occurring during Vendor Activities;
(d) property damage;
(e) Vendor personnel;
(f) Vendor facilities;
(g) Vendor equipment;
(h) Vendor transportation;
(i) Vendor negligence;
(j) Vendor’s intentional misconduct;
(k) violation of Applicable Law;
(l) violation of this Agreement;
(m) intellectual property infringement;
(n) employment-related claims involving Vendor personnel;
(o) tax obligations;
(p) privacy violations;
(q) cybersecurity incidents caused by Vendor;
(r) licensing deficiencies;
(s) insurance deficiencies;
(t) accessibility-related claims arising from Vendor operations;
(u) discrimination claims arising from Vendor conduct;
(v) abuse or neglect allegations involving Vendor personnel;
(w) governmental investigations involving Vendor;
(x) regulatory enforcement actions involving Vendor;
(y) Vendor’s marketing or advertising; or
(z) any other act or omission for which Vendor is legally responsible.

15.2 Defense

ORYN Quest reserves the right to assume exclusive control over the defense of any matter otherwise subject to indemnification. Vendor agrees to cooperate fully in such defense.

15.3 No Limitation

Vendor’s indemnification obligations shall not be limited by:

insurance coverage;
insurance limits;
limitation of liability provisions;
Marketplace fees;
or any other contractual limitation.

ARTICLE 16 — DISPUTE RESOLUTION

16.1 Good Faith Negotiation

Before commencing arbitration or litigation, the parties agree to participate in good-faith efforts to resolve disputes informally. The initiating party shall provide written notice describing:

the nature of the dispute;
supporting facts;
requested relief; and
relevant documentation reasonably available.

16.2 Informal Resolution Period

Unless prohibited by Applicable Law, the parties shall attempt informal resolution for sixty (60) days before initiating arbitration or litigation. Nothing herein waives statutes of limitation or other legal rights.

16.3 Preservation of Evidence

Both parties agree to preserve records reasonably relevant to any dispute, including:

booking records;
attendance records;
communications;
photographs;
videos;
payment information;
audit logs;
AI records;
system logs;
and other relevant documentation.

ARTICLE 17 — BINDING ARBITRATION

17.1 Agreement to Arbitrate

Except where prohibited by Applicable Law, Vendor and ORYN Quest agree that disputes arising under this Agreement shall be resolved exclusively through final and binding arbitration.

17.2 Arbitration Rules

Unless ORYN Quest designates another nationally recognized arbitration administrator offering substantially comparable procedures, arbitration shall be administered under the commercial arbitration rules of:

[INSERT ARBITRATION PROVIDER]

17.3 Individual Proceedings

Vendor agrees that claims shall be brought solely in an individual capacity. Vendor waives participation in:

class actions;
class arbitrations;
representative proceedings;
consolidated arbitrations;
mass arbitrations;
and similar collective proceedings,

to the fullest extent permitted by Applicable Law.

17.4 Injunctive Relief

Nothing in this Article limits ORYN Quest’s ability to seek immediate injunctive relief relating to:

intellectual property;
confidential information;
trade secrets;
cybersecurity;
child safety;
Platform integrity;
or other matters where monetary damages would be inadequate.

17.5 Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOTH PARTIES KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE THEIR RIGHT TO TRIAL BY JURY.

ARTICLE 18 — GENERAL PROVISIONS

18.1 Entire Agreement

This Vendor Agreement, together with every document incorporated by reference, constitutes the complete agreement between Vendor and ORYN Quest concerning Vendor participation on the Platform.

18.2 Order of Precedence

If a conflict exists between this Vendor Agreement and another Marketplace policy, the following order shall govern unless expressly stated otherwise:

1. Individually negotiated written amendments signed by ORYN Quest.
2. Vendor Participation Agreement.
3. This Vendor Terms & Conditions.
4. Marketplace Rules.
5. Vendor Verification Policy.
6. Trust & Safety Policy.
7. Other Platform policies.

18.3 Amendments

ORYN Quest may modify this Agreement from time to time. Where required by Applicable Law or where ORYN Quest determines appropriate, Vendors shall be required to affirmatively accept revised terms before continued Marketplace participation. ORYN Quest shall maintain version histories, acceptance logs, timestamps, user identifiers, device information, IP addresses where appropriate, and audit records demonstrating acceptance.

18.4 Electronic Signatures

Vendor agrees that electronic signatures, click-through acceptance, digital acknowledgments, electronic records, and Platform acceptance mechanisms satisfy all legal signature requirements to the fullest extent permitted by Applicable Law.

18.5 Assignment

Vendor may not assign this Agreement without ORYN Quest’s prior written consent. ORYN Quest may freely assign this Agreement in connection with:

mergers;
acquisitions;
financings;
reorganizations;
sale of assets;
affiliate transactions;
or by operation of law.

18.6 Force Majeure

Neither party shall be liable for delays or failures resulting from circumstances beyond reasonable control, including:

natural disasters;
pandemics;
governmental actions;
cyberattacks;
utility failures;
internet outages;
labor disputes;
war;
terrorism;
civil unrest;
transportation interruptions;
or similar force majeure events.

18.7 Survival

The following provisions survive termination:

payment obligations;
audit rights;
confidentiality;
intellectual property;
limitation of liability;
indemnification;
dispute resolution;
arbitration;
governing law;
privacy obligations;
record retention;
and any other provisions intended by their nature to survive.

18.8 Notices

Legal notices shall be directed to: ORYN Quest, Inc. Legal Department Address: ______________________ Email: ______________________ ORYN Quest may update notice information by publishing revised contact information on the Platform.

18.9 Relationship of the Parties

Nothing contained herein creates an employment relationship, partnership, joint venture, franchise, agency, fiduciary relationship, or similar legal relationship between ORYN Quest and Vendor. Vendor remains an independent contractor operating its own independent business.

VENDOR ACKNOWLEDGMENT

BY CREATING A VENDOR ACCOUNT, LISTING ACTIVITIES, ACCEPTING BOOKINGS, RECEIVING PAYMENTS, OR OTHERWISE PARTICIPATING IN THE ORYN QUEST MARKETPLACE, VENDOR ACKNOWLEDGES THAT IT HAS READ THIS AGREEMENT, UNDERSTANDS ITS TERMS, HAS HAD THE OPPORTUNITY TO CONSULT WITH LEGAL COUNSEL OF ITS CHOOSING, AND AGREES TO BE LEGALLY BOUND BY THIS AGREEMENT.

END OF PART II

Vendor Terms & Conditions Status: Complete – Attorney Working Draft

PART III

VENDOR PARTICIPATION AGREEMENT

ARTICLE 1 — APPOINTMENT TO THE ORYN QUEST MARKETPLACE

1.1 Appointment

Subject to the terms of this Vendor Participation Agreement, ORYN Quest, Inc. appoints Vendor as a non-exclusive Marketplace participant authorized to offer approved Activities through the ORYN Quest Platform. Vendor accepts such appointment subject to continued compliance with this Agreement, the Vendor Terms & Conditions, Marketplace Rules, Privacy Policy, Trust & Safety Policy, Vendor Verification Standards, and all other Platform policies.

PART III

VENDOR PARTICIPATION AGREEMENT

ATTORNEY WORKING DRAFT

This Vendor Participation Agreement (“Participation Agreement”) is entered into by and between ORYN Quest, Inc., a Delaware corporation (“ORYN Quest,” “Company,” “we,” “our,” or “us”), and the Vendor identified in the applicable onboarding documentation (“Vendor,” “you,” or “your”). This Participation Agreement supplements, and shall be read together with, the Vendor Terms & Conditions, Marketplace Rules, Privacy Policy, Trust & Safety Policy, Vendor Verification Policy, and all other Platform policies. Collectively, these documents constitute the complete agreement governing Vendor participation in the ORYN Quest Marketplace. In the event of any conflict, the order of precedence established in the Vendor Terms & Conditions shall govern unless this Agreement expressly states otherwise.

ARTICLE 1 — APPOINTMENT TO THE ORYN QUEST MARKETPLACE

1.1 Appointment

Subject to Vendor’s continued compliance with this Agreement and all Marketplace policies, ORYN Quest appoints Vendor as a non-exclusive participant in the ORYN Quest Marketplace. Vendor accepts such appointment. Nothing contained herein guarantees:

exclusive territory;
exclusive customer access;
minimum bookings;
minimum revenue;
preferred Marketplace placement;
continued participation;
or future business opportunities.

Vendor acknowledges that ORYN Quest may appoint competing Vendors offering similar or identical Activities.

1.2 Scope of Services

Vendor shall provide only those Activities approved by ORYN Quest and accurately listed within the Platform. Vendor shall not materially expand the scope of offered services without updating its Marketplace profile and obtaining any approvals reasonably required by ORYN Quest.

1.3 Marketplace Relationship

Vendor acknowledges that ORYN Quest operates solely as a technology marketplace. ORYN Quest does not:

supervise Activities;
employ Vendor personnel;
operate Vendor facilities;
manage Vendor business operations;
control instructional methods;
establish curriculum;
supervise Children during Activities;
or assume Vendor’s legal obligations.

Vendor remains solely responsible for every aspect of its business operations.

1.4 Geographic Service Area

Vendor shall accurately identify every geographic region in which it offers Activities. Vendor shall immediately update service areas whenever material changes occur. ORYN Quest reserves the right to restrict Marketplace participation within particular geographic regions based upon operational, legal, licensing, insurance, or strategic business considerations.

1.5 Marketplace Categories

Vendor shall participate only within Marketplace categories approved by ORYN Quest. Examples include, without limitation:

Sports
Martial Arts
Dance
Music
Art
STEM
Tutoring
Educational Programs
Museums
Camps
Language Programs
Fitness
Recreation
Special Needs Programs
Adaptive Programs
Therapeutic Services where legally permitted
Healthcare-adjacent services where legally permitted
Community Organizations
Nonprofit Programs
Entertainment
Outdoor Education
Nature Programs
Cultural Programs
Cooking
Robotics
Coding
Academic Enrichment
Test Preparation
Life Skills
Financial Literacy
Entrepreneurship
Volunteer Programs
Leadership Programs
Career Exploration
Future Marketplace categories designated by ORYN Quest

ORYN Quest reserves the right to establish, merge, rename, discontinue, or create Marketplace categories at any time.

ARTICLE 2 — VENDOR ONBOARDING REQUIREMENTS

2.1 Initial Approval

Before accepting Bookings, Vendor shall complete all onboarding requirements established by ORYN Quest. ORYN Quest may approve Vendors only after satisfactory completion of applicable onboarding procedures.

2.2 Required Documentation

Vendor shall provide all documentation reasonably requested by ORYN Quest, which may include:

Business formation documents
Employer Identification Number (EIN)
Government-issued identification
Business licenses
Professional licenses
Insurance certificates
Tax documentation
W-9 or successor forms
Banking information
Articles of Incorporation or Organization
Operating Agreement
Bylaws
Fictitious Business Name filings
Nonprofit documentation where applicable
Instructor certifications
CPR certifications
First Aid certifications
Abuse prevention certifications
Childcare licenses
Educational accreditations
Facility inspection reports
Fire inspections
Occupancy permits
ADA accessibility information
Emergency response plans
Child protection policies
Staff training records
Background screening confirmations
Any additional documentation reasonably required for Marketplace participation.

ORYN Quest may update documentation requirements from time to time.

2.3 Identity Verification

Vendor agrees to complete identity verification procedures reasonably required by ORYN Quest. Verification may include:

Government identification verification
Business registration verification
Banking verification
Address verification
Telephone verification
Email verification
Video verification
Live identity confirmation
Third-party identity verification
Beneficial ownership verification
OFAC screening
Sanctions screening
Anti-money laundering screening
Fraud prevention screening

Failure to successfully complete verification may result in denial or suspension of Marketplace participation.

2.4 Insurance Verification

Before activation, Vendor shall submit satisfactory evidence of required insurance. ORYN Quest may periodically request updated insurance documentation. Failure to maintain required insurance may result in immediate suspension.

2.5 Platform Training

ORYN Quest may require completion of Platform onboarding and operational training. Training topics may include:

Marketplace functionality
Booking management
Customer communications
Accessibility requests
Refund procedures
Safety reporting
Privacy obligations
Cybersecurity
Incident reporting
Marketplace policies
Trust & Safety procedures
Payment reconciliation
AI tools
Customer service expectations

Completion of training does not constitute legal certification, accreditation, or endorsement.

ARTICLE 3 — SERVICE LEVEL EXPECTATIONS

3.1 Customer Service Standards

Vendor agrees to provide professional customer service consistent with high-quality family-focused organizations. Vendor shall communicate respectfully, professionally, promptly, and accurately.

3.2 Response Times

Vendor shall respond to Parent inquiries within commercially reasonable timeframes. ORYN Quest may establish recommended or required response-time standards for Marketplace quality purposes. Repeated failure to meet service expectations may affect Marketplace ranking.

3.3 Booking Accuracy

Vendor shall maintain accurate scheduling and availability. Double-booking, repeated scheduling conflicts, and failure to honor confirmed Bookings may constitute material Marketplace performance deficiencies.

3.4 Activity Quality

Vendor agrees to use commercially reasonable efforts to provide Activities substantially consistent with Marketplace representations. Vendor shall continuously evaluate program quality and implement improvements where appropriate.

3.5 Parent Satisfaction

ORYN Quest may evaluate Vendor performance using objective Marketplace metrics including:

Parent satisfaction
Booking completion
Complaint rates
Review quality
Communication responsiveness
Attendance accuracy
Accessibility responsiveness
Cancellation frequency
Safety history
Operational reliability

ORYN Quest may use these metrics in determining:

Marketplace placement
Featured Vendor eligibility
Promotional participation
Preferred Provider status
Continued Marketplace participation

ARTICLE 4 — COMMERCIAL TERMS

4.1 Marketplace Fees

Vendor agrees to pay Marketplace fees established by ORYN Quest. Marketplace fees may include:

Commission percentages
Transaction fees
Subscription fees
Listing fees
Featured placement fees
Advertising fees
Premium Marketplace services
Payment processing costs
AI service fees
Future Marketplace services

Current fee schedules shall be provided separately and may be updated upon notice.

4.2 Promotional Programs

Vendor may voluntarily participate in promotional campaigns offered by ORYN Quest. ORYN Quest may establish:

seasonal promotions;
introductory offers;
loyalty programs;
family discounts;
Membership incentives;
referral programs;
sponsored promotions;
scholarship programs; and
community initiatives.

Vendor participation shall be governed by applicable promotional terms.

4.3 Preferred Provider Programs

ORYN Quest may establish Preferred Provider, Featured Vendor, Verified Vendor, Inclusive Provider, Top Rated Provider, ORYN Certified (if implemented), or other recognition programs. Participation shall be governed by separate eligibility criteria established by ORYN Quest. Recognition programs do not constitute guarantees of legal compliance or endorsements beyond the scope expressly described by ORYN Quest.

ARTICLE 5 — AUDIT RIGHTS, COMPLIANCE REVIEWS, AND REGULATORY COOPERATION

5.1 Compliance Reviews

To protect the integrity of the Marketplace, participating families, and the ORYN Quest brand, ORYN Quest reserves the right to conduct periodic compliance reviews of Vendor participation. Compliance reviews may include evaluation of:

licensing;
insurance;
facility information;
instructor qualifications;
customer service performance;
incident history;
complaint history;
accessibility information;
operational policies;
privacy compliance;
cybersecurity practices;
and Marketplace performance metrics.

Such reviews are intended solely to evaluate Marketplace participation and do not constitute governmental inspections or regulatory certifications.

5.2 Requested Documentation

Vendor agrees to provide documentation reasonably requested by ORYN Quest within the timeframe specified, including, where applicable:

insurance renewals;
updated licenses;
instructor certifications;
emergency procedures;
accessibility policies;
child protection policies;
employee training documentation;
business registrations;
tax documentation;
incident reports;
corrective action documentation;
and other records reasonably necessary to demonstrate compliance with this Agreement.

ORYN Quest shall make commercially reasonable efforts to limit documentation requests to information reasonably necessary for Marketplace administration.

5.3 Operational Reviews

ORYN Quest may periodically evaluate Vendor operational performance using objective Marketplace information, including:

booking fulfillment rates;
Parent satisfaction;
communication responsiveness;
cancellation rates;
safety reporting;
refund frequency;
complaint trends;
accessibility responsiveness;
attendance reporting accuracy;
and other Marketplace quality indicators.

ORYN Quest may provide recommendations for operational improvement but assumes no responsibility for Vendor operations.

5.4 Regulatory Cooperation

Vendor agrees to cooperate with reasonable requests relating to governmental investigations affecting Marketplace activities. Nothing contained herein requires Vendor to waive attorney-client privilege, work-product protection, constitutional rights, or other legal protections.

5.5 Record Preservation

Where litigation, governmental investigations, insurance claims, or significant safety incidents are reasonably anticipated, Vendor shall preserve relevant records until legally permitted to dispose of them.

ARTICLE 6 — INSURANCE REQUIREMENTS

6.1 Required Coverage

Vendor shall continuously maintain insurance appropriate for its operations. Unless otherwise approved in writing by ORYN Quest, minimum insurance categories may include:

Commercial General Liability
Professional Liability
Abuse & Molestation Liability where appropriate
Workers’ Compensation
Employer’s Liability
Commercial Automobile Liability where transportation is provided
Cyber Liability
Umbrella / Excess Liability
Property Insurance
Accident Coverage where appropriate
Additional insurance reasonably required for specialized Activities

6.2 Policy Standards

Insurance policies shall:

remain in force throughout Vendor participation;
be issued by insurers authorized to conduct business in the applicable jurisdiction unless otherwise approved;
provide commercially reasonable coverage;
remain free of material exclusions inconsistent with Vendor operations where commercially available; and
comply with Applicable Law.

6.3 Certificates of Insurance

Vendor shall provide updated certificates of insurance:

during onboarding;
upon each renewal;
upon material policy modification;
upon ORYN Quest’s reasonable request; and
following significant claims where coverage may be materially affected.

6.4 Notice of Material Changes

Vendor shall notify ORYN Quest within five (5) Business Days after learning of:

policy cancellation;
lapse;
non-renewal;
material reduction of limits;
carrier insolvency;
significant exclusions;
or other material changes affecting required insurance.

ARTICLE 7 — REGULATORY CERTIFICATIONS

Vendor certifies that, throughout participation on the Marketplace:

7.1

Vendor possesses authority to conduct business.

7.2

Vendor maintains all licenses required by Applicable Law.

7.3

Vendor maintains required insurance.

7.4

Vendor complies with child safety laws.

7.5

Vendor complies with employment laws.

7.6

Vendor complies with privacy laws.

7.7

Vendor complies with consumer protection laws.

7.8

Vendor complies with accessibility obligations.

7.9

Vendor complies with tax obligations.

7.10

Vendor shall promptly notify ORYN Quest if any certification becomes inaccurate.

ARTICLE 8 — ONBOARDING CHECKLIST

Prior to Marketplace activation, Vendor shall complete all applicable onboarding requirements established by ORYN Quest. Required Items

Vendor Application
Business Verification
Identity Verification
Banking Verification
Tax Documentation
Insurance Verification
License Verification
Platform Training
Marketplace Policy Acceptance
Vendor Terms Acceptance
Vendor Participation Agreement Acceptance
Privacy Policy Acceptance
Trust & Safety Policy Acceptance
Marketplace Rules Acceptance
Accessibility Policy Acknowledgment
Incident Reporting Acknowledgment
Child Safety Acknowledgment
Payment Information Verification
Emergency Contact Information
Customer Support Contact Information
Listing Approval
Initial Activity Review
Platform Activation

ORYN Quest reserves the right to require additional onboarding requirements based upon Vendor category, jurisdiction, Activity type, or regulatory requirements.

ARTICLE 9 — TERM, RENEWAL, AND SIGNATURES

9.1 Effective Date

This Agreement becomes effective upon the later of:

(a) Vendor’s electronic acceptance;
(b) ORYN Quest’s approval of Vendor participation; or
(c) Vendor’s first use of the Platform.

9.2 Term

This Agreement shall continue until terminated in accordance with its terms.

9.3 Electronic Execution

The parties agree that:

electronic signatures;
click-through acceptance;
electronic acknowledgments;
digital records;
electronic audit logs;
timestamped acceptance records;
IP address logs where appropriate;
device identifiers where appropriate;
and electronic acceptance histories

constitute legally valid execution of this Agreement to the fullest extent permitted by Applicable Law.

9.4 Entire Agreement

This Participation Agreement, together with all incorporated Marketplace documents, constitutes the complete agreement governing Vendor participation.

EXHIBIT A

Minimum Vendor Profile Information Vendor Name Legal Entity Name

DBA

Business Address Primary Contact Customer Service Contact Emergency Contact Business Hours Website License Numbers Insurance Carrier Coverage Limits Activity Categories Age Groups Served Accessibility Features Languages Spoken Service Area Emergency Procedures Cancellation Policy Refund Policy

EXHIBIT B

Required Insurance Documentation

Certificate of Insurance
Additional Insured Endorsement (if required)
Policy Declarations
Renewal Certificates
Claims Contact Information

EXHIBIT C

Child Safety Certification Vendor certifies that:

personnel are appropriately screened where required;
child safety policies have been implemented;
emergency procedures exist;
abuse reporting obligations are understood;
appropriate supervision procedures are maintained.

EXHIBIT D

Compliance Certifications Vendor certifies ongoing compliance with:

Federal law
State law
Local ordinances
Consumer protection requirements
Privacy requirements
Accessibility obligations
Tax obligations
Employment obligations
Child safety requirements

EXHIBIT E

Marketplace Operational Standards ORYN Quest may periodically update Marketplace operational standards regarding:

response times;
cancellation rates;
customer service;
quality metrics;
accessibility;
trust and safety;
AI integration;
communication standards;
operational reliability; and
other Marketplace quality initiatives.

SIGNATURE PAGE

ORYN QUEST, INC.

By: ______________________________ Name: ____________________________ Title: _____________________________ Date: _____________________________

VENDOR

Legal Entity Name:

Authorized Representative:

Title:

Signature:

Date:

END OF PART III

Vendor Participation Agreement Status: Complete – Attorney Working Draft

PART IV

PRIVACY POLICY

ATTORNEY WORKING DRAFT

Effective Date:

Last Updated:

ARTICLE 1 — INTRODUCTION

ORYN Quest, Inc. (“ORYN Quest,” “Company,” “we,” “our,” or “us”) respects the privacy of Parents, Guardians, Children, Vendors, instructors, business partners, website visitors, applicants, and all other individuals who interact with the ORYN Quest Platform. This Privacy Policy explains how ORYN Quest collects, uses, shares, stores, retains, protects, transfers, and otherwise processes Personal Information through its websites, mobile applications, software, APIs, communications, artificial intelligence features, Marketplace services, future products, and related technologies (collectively, the “Platform”). This Privacy Policy is intended to comply with applicable privacy and data protection laws and should be read together with:

Parent Terms & Conditions;
Vendor Terms & Conditions;
Vendor Participation Agreement;
Cookie Policy;
AI Recommendation & Development Disclaimer;
Children’s Privacy Policy;
Marketplace Rules;
and all other ORYN Quest policies incorporated by reference.

PART IV

PRIVACY POLICY

ATTORNEY WORKING DRAFT

Effective Date:

Last Updated:

ARTICLE 2 — CATEGORIES OF PERSONAL INFORMATION COLLECTED

ORYN Quest collects Personal Information only as reasonably necessary to operate, improve, secure, support, and expand the Platform, comply with legal obligations, protect users, provide requested services, and fulfill the legitimate business purposes described in this Privacy Policy. The categories below describe the types of information ORYN Quest may collect depending upon how an individual interacts with the Platform. Collection of certain information may be optional, while other information may be required to provide requested services.

2.1 Parent and Guardian Information

ORYN Quest may collect information relating to Parents and Guardians, including:

First name
Middle name
Last name
Preferred name
Username
Password (stored using secure hashing technologies)
Email address
Mobile telephone number
Home telephone number
Mailing address
Billing address
Emergency contact information
Date of birth where necessary
Government-issued identification where legally required
Identity verification information
Profile photograph
Membership information
Subscription information
Payment history
Communication preferences
Accessibility preferences
Preferred language
Geographic region
Account settings
Device preferences
Customer support history
Survey responses
Marketing preferences
Notification preferences
Family profile information
Referral information
Loyalty program participation
Gift card information
Wallet information if implemented
Insurance information where voluntarily provided
Other information voluntarily submitted.

2.2 Child Information

Because the Platform is specifically designed to assist families in discovering children’s Activities, ORYN Quest may collect limited information relating to participating Children. Such information may include:

First name
Preferred name
Nickname
Initials where selected by Parents
Age
Age range
Birth month
Birth year
Grade level
Interests
Favorite Activities
Developmental goals selected by Parents
Participation history
Booking history
Attendance history
Accessibility requests
Accommodation requests
Mobility accommodations
Vision accommodations
Hearing accommodations
Sensory accommodations
Communication preferences
Behavioral support preferences voluntarily provided
Allergy information voluntarily provided
Emergency contact associations
Parent-selected profile information
Favorite instructors
Preferred Vendors
AI personalization information
Achievement badges
Platform milestones
Community participation where enabled
Other information voluntarily provided by Parents.

ORYN Quest endeavors to minimize collection of Children’s Personal Information and encourages Parents to avoid submitting unnecessary sensitive information.

2.3 Vendor Information

ORYN Quest may collect information relating to Vendors and Vendor personnel, including:

Business name
Legal entity name
DBA information
Business registration information
Employer Identification Number
Tax documentation
Banking information
Licensing information
Insurance information
Professional certifications
Facility information
Instructor information
Customer service contacts
Emergency contacts
Operational information
Business photographs
Business logos
Marketing materials
Payment history
Marketplace performance
Reviews
Ratings
Customer communications
Training completion
Verification records
Compliance documentation
Audit information
Background screening confirmations where implemented
Other operational information reasonably necessary for Marketplace administration.

2.4 Payment Information

Payments are generally processed by independent third-party payment processors. ORYN Quest may collect or receive information including:

Payment confirmations
Transaction identifiers
Last four digits of payment cards
Payment method type
Billing address
Purchase history
Refund history
Chargeback history
Wallet balances where implemented
Membership status
Credit balances
Gift card balances
Promotional redemption history

ORYN Quest does not intentionally store full payment card numbers except where necessary and legally permitted. Sensitive payment information is generally processed by PCI-compliant payment providers.

2.5 Technical Information

ORYN Quest may automatically collect technical information including:

IP address
Device identifiers
Device type
Browser type
Browser version
Operating system
Application version
Language settings
Screen resolution
Time zone
Referring URLs
Exit pages
Session duration
Session identifiers
Cookies
Pixels
Local storage information
Crash reports
Error reports
Diagnostic information
Performance metrics
Authentication logs
Login history
Logout history
Device security information
Fraud prevention information
Network information
API request logs
Server logs
Application analytics
AI interaction logs
Other technical information reasonably necessary to operate the Platform.

2.6 Location Information

Subject to user permissions and Applicable Law, ORYN Quest may collect:

approximate geographic location;
precise GPS location;
device location;
city;
state;
country;
regional location;
search location;
Activity location;
check-in location where implemented;
and other location information necessary to facilitate Marketplace functionality.

Users may disable certain location permissions through device settings. Disabling location permissions may reduce Platform functionality.

2.7 Communications

ORYN Quest may collect communications occurring through the Platform, including:

messages;
customer support requests;
emails;
chat interactions;
AI conversations;
accessibility requests;
accommodation requests;
Vendor communications;
incident reports;
survey responses;
review submissions;
complaint submissions;
safety reports;
appeals;
and other communications voluntarily submitted.

ORYN Quest may use such communications for customer support, fraud prevention, quality assurance, legal compliance, AI improvement where permitted, and Platform administration.

2.8 User-Generated Content

ORYN Quest may collect:

reviews;
ratings;
photographs;
videos;
comments;
accessibility feedback;
testimonials;
recommendations;
forum posts;
community contributions;
profile information;
uploaded documents;
uploaded images;
uploaded media;
and other content voluntarily submitted.

2.9 Artificial Intelligence Interactions

Where AI Services are used, ORYN Quest may collect:

prompts;
user instructions;
AI responses;
conversation history;
feedback regarding AI responses;
AI correction requests;
AI personalization preferences;
AI recommendation interactions;
AI quality ratings;
and operational metadata necessary to improve AI functionality.

ORYN Quest may utilize de-identified information to improve AI systems consistent with Applicable Law.

2.10 Cookies and Similar Technologies

ORYN Quest may use:

cookies;
SDKs;
web beacons;
tracking pixels;
HTML5 local storage;
browser storage;
session identifiers;
analytics technologies;
advertising technologies;
fraud prevention technologies;
security technologies;
preference storage;
and similar technologies.

Additional information regarding such technologies is contained within the ORYN Quest Cookie Policy.

2.11 Social Media Integrations

Where users voluntarily connect third-party accounts, ORYN Quest may receive information authorized by the user from:

Google;
Apple;
Facebook;
Instagram;
LinkedIn;
Microsoft;
or other third-party authentication providers.

ORYN Quest collects only the information authorized through the applicable integration. Users may disconnect integrations at any time through supported account settings.

2.12 Insurance Integrations

If future Platform functionality permits insurance eligibility verification, reimbursement, benefits coordination, Flexible Spending Account (FSA), Health Savings Account (HSA), or similar integrations, ORYN Quest may collect additional information reasonably necessary to provide such services. Collection and processing of such information shall remain subject to Applicable Law and any additional disclosures required at the time such functionality becomes available.

2.13 Information From Third Parties

ORYN Quest may receive information from:

Vendors;
payment processors;
identity verification providers;
fraud prevention providers;
analytics providers;
insurance partners;
educational partners;
accessibility partners;
marketing partners;
publicly available sources;
governmental databases where legally accessible;
and other lawful third-party sources.

ORYN Quest may combine such information with information already maintained about users to improve Marketplace functionality and security.

2.14 Information We Do Not Intentionally Collect

Unless specifically required for a lawful purpose and with any required consent, ORYN Quest does not intentionally seek to collect:

Social Security Numbers;
driver’s license numbers except where identity verification requires them;
passport information except where legally required;
biometric identifiers unless expressly disclosed and separately authorized;
medical records;
psychotherapy notes;
financial account credentials;
genetic information;
or other highly sensitive information unnecessary for Marketplace operations.

If such information is inadvertently received, ORYN Quest may delete, redact, or securely protect the information consistent with Applicable Law.

ARTICLE 3 — HOW WE USE PERSONAL INFORMATION

ORYN Quest uses Personal Information only for legitimate business purposes consistent with this Privacy Policy, user expectations, Applicable Law, and the services requested by users.

ARTICLE 3 — HOW WE USE PERSONAL INFORMATION

ORYN Quest processes Personal Information only where there is a lawful basis to do so and only for legitimate business purposes consistent with this Privacy Policy, the Parent Terms & Conditions, the Vendor Terms & Conditions, Applicable Law, and the reasonable expectations of our users. Depending on how an individual interacts with the Platform, ORYN Quest may process Personal Information for one or more of the following purposes.

3.1 Providing the Platform

We use Personal Information to:

create user accounts;
authenticate users;
provide Marketplace functionality;
facilitate Bookings;
administer Memberships;
manage Credits;
issue confirmations;
process payments;
display Vendor listings;
facilitate communications;
maintain family profiles;
personalize dashboards;
provide customer support;
administer promotions;
manage gift cards;
administer digital wallets if implemented;
provide accessibility functionality;
enable accommodation requests;
and otherwise provide requested Platform services.

3.2 Booking Management

ORYN Quest processes information necessary to:

locate Activities;
reserve available spaces;
confirm attendance;
communicate scheduling updates;
administer waitlists;
process cancellations;
manage refunds;
restore Credits where applicable;
verify attendance;
resolve booking disputes;
maintain booking histories;
and improve Marketplace operations.

3.3 Parent and Child Personalization

ORYN Quest may personalize Platform experiences using information relating to:

Child age;
interests;
previous Activities;
accessibility requests;
accommodation preferences;
favorite Vendors;
participation history;
geographic preferences;
Membership tier;
Credits available;
scheduling preferences;
family interests;
and other preferences voluntarily provided by Parents.

Personalization is intended to improve discovery of Activities and reduce unnecessary searching by families.

3.4 Artificial Intelligence Services

ORYN Quest may use Personal Information, where permitted by Applicable Law, to provide artificial intelligence features including:

Activity recommendations;
personalized search;
developmental insights;
scheduling assistance;
accessibility recommendations;
Vendor recommendations;
customer support assistance;
fraud detection;
content moderation;
quality assurance;
communication drafting;
translation services;
operational analytics;
Marketplace optimization;
educational recommendations;
future family planning tools;
and additional AI-powered functionality introduced by the Platform.

AI-generated information is intended to support decision-making and does not replace professional judgment.

3.5 Developmental Insights

Subject to Parent participation and Applicable Law, ORYN Quest may use participation history and Parent-provided information to generate educational or developmental insights intended to help families better understand patterns of participation and engagement. Such insights:

are informational only;
are not medical advice;
are not psychological evaluations;
are not educational diagnoses;
are not therapeutic recommendations;
and should not replace qualified professional evaluation.

Parents remain solely responsible for educational, medical, behavioral, and developmental decisions affecting their Children.

3.6 Accessibility

We process accessibility information to:

facilitate accommodation requests;
improve Marketplace accessibility;
recommend appropriate Activities;
communicate accommodation needs to Vendors where authorized;
improve Platform usability;
evaluate accessibility trends;
and comply with Applicable Law.

ORYN Quest encourages Parents to provide only the minimum information reasonably necessary to facilitate requested accommodations.

3.7 Customer Support

We process information to:

answer questions;
investigate complaints;
resolve disputes;
respond to technical issues;
assist with Bookings;
facilitate refunds;
restore access;
investigate security incidents;
and otherwise support users.

Customer support interactions may be recorded or retained for quality assurance, training, fraud prevention, legal compliance, and dispute resolution where permitted by Applicable Law.

3.8 Communications

ORYN Quest may use Personal Information to communicate regarding:

Bookings;
Memberships;
Credits;
invoices;
receipts;
cancellations;
safety notices;
emergency communications;
system updates;
Platform changes;
policy updates;
legal notices;
customer service matters;
promotional offers where permitted;
and other communications reasonably related to Platform operations.

3.9 Marketplace Operations

Personal Information may be processed to:

manage Vendors;
improve search functionality;
administer Marketplace rankings;
detect fraudulent Activity;
improve booking reliability;
improve customer satisfaction;
evaluate Marketplace performance;
improve operational efficiency;
support strategic planning;
and develop future Marketplace functionality.

3.10 Trust and Safety

ORYN Quest processes information to:

investigate safety reports;
investigate abuse of the Platform;
detect fraudulent activity;
investigate policy violations;
verify identities;
evaluate Vendor compliance;
review incident reports;
identify suspicious transactions;
enforce Marketplace rules;
protect Children;
protect Parents;
protect Vendors;
and preserve Marketplace integrity.

3.11 Security

ORYN Quest processes information to:

authenticate users;
secure Accounts;
prevent unauthorized access;
investigate cybersecurity incidents;
detect malware;
detect credential theft;
prevent account takeover;
identify unusual login behavior;
secure payment systems;
monitor Platform health;
and protect confidential information.

3.12 Fraud Prevention

ORYN Quest may analyze Personal Information to detect:

fraudulent Bookings;
payment fraud;
chargeback fraud;
fake reviews;
identity theft;
account sharing;
promotion abuse;
referral abuse;
Vendor fraud;
money laundering indicators where applicable;
suspicious account Activity;
and other conduct threatening Marketplace integrity.

Fraud prevention systems may incorporate automated decision-support technologies.

3.13 Legal Compliance

We process Personal Information where reasonably necessary to:

comply with Applicable Law;
comply with subpoenas;
comply with court orders;
comply with governmental investigations;
satisfy tax reporting obligations;
respond to lawful requests;
enforce contracts;
defend legal claims;
preserve evidence;
maintain legally required records;
and cooperate with regulatory authorities.

3.14 Product Improvement

ORYN Quest continually evaluates Platform performance. Information may be used to:

improve user experience;
reduce software defects;
improve AI systems;
improve accessibility;
improve search;
improve recommendations;
improve onboarding;
improve customer service;
improve Vendor tools;
improve mobile applications;
improve website performance;
improve security;
and develop future products.

Where practical, ORYN Quest may utilize aggregated or de-identified information for these purposes.

3.15 Analytics

ORYN Quest may generate operational analytics concerning:

Marketplace demand;
booking trends;
Activity popularity;
geographic demand;
age group participation;
Membership utilization;
Vendor performance;
accessibility utilization;
seasonal trends;
feature adoption;
customer satisfaction;
and other Marketplace metrics.

Analytics may be generated using aggregated, de-identified, or anonymized information whenever reasonably practicable.

3.16 Research and Innovation

ORYN Quest may use aggregated or de-identified information to:

conduct research;
improve educational opportunities;
evaluate Marketplace trends;
develop accessibility initiatives;
improve AI technologies;
enhance child participation opportunities;
improve operational efficiency;
support nonprofit initiatives;
prepare investor materials;
and develop future Marketplace services.

ORYN Quest will not knowingly publish personally identifiable information in research materials without any consent required by Applicable Law.

3.17 Marketing

Subject to user preferences and Applicable Law, ORYN Quest may use Personal Information to:

send newsletters;
announce new features;
introduce Ven

dors;

advertise Activities;
promote Memberships;
offer discounts;
conduct surveys;
announce community events;
distribute educational materials;
provide referral incentives;
and deliver other marketing communications.

Users may opt out of many marketing communications at any time through available preference settings or unsubscribe mechanisms.

3.18 Corporate Transactions

If ORYN Quest participates in:

mergers;
acquisitions;
asset sales;
financings;
reorganizations;
bankruptcy proceedings;
investments;
or similar corporate transactions,

Personal Information may be transferred as part of the transaction, subject to Applicable Law and appropriate confidentiality protections.

3.19 Other Lawful Purposes

ORYN Quest may process Personal Information for any additional purpose:

disclosed at the time of collection;
authorized by the user;
required by Applicable Law;
reasonably related to Marketplace operations;
or otherwise permitted under Applicable Law.

ARTICLE 4 — HOW WE SHARE PERSONAL INFORMATION

ORYN Quest does not sell Personal Information in the traditional sense unless expressly disclosed and authorized where required by Applicable Law. However, we may share Personal Information under the circumstances described below.

ARTICLE 4 — HOW WE SHARE PERSONAL INFORMATION

ORYN Quest does not sell Personal Information in the traditional sense unless expressly disclosed and authorized where required by Applicable Law. However, we may disclose, transfer, provide access to, or otherwise share Personal Information under the circumstances described below.

4.1 Sharing with Vendors

To facilitate Bookings and provide requested Marketplace services, ORYN Quest may share information with participating Vendors, including information reasonably necessary for the Vendor to:

identify the participating Child;
verify the Booking;
communicate with the Parent;
prepare for participation;
provide requested accommodations;
coordinate accessibility requests;
administer attendance;
respond to emergencies;
process cancellations;
provide customer support;
comply with legal obligations; and
safely deliver the requested Activity.

ORYN Quest shares only information reasonably necessary for the applicable purpose.

4.2 Service Providers

ORYN Quest utilizes carefully selected third-party service providers to assist in operating the Platform. Such providers may include:

cloud hosting providers;
payment processors;
customer support providers;
fraud prevention providers;
cybersecurity providers;
identity verification providers;
communication providers;
analytics providers;
artificial intelligence providers;
accessibility technology providers;
marketing service providers;
tax reporting providers;
accounting providers;
legal service providers;
insurance partners where applicable;
document management providers;
infrastructure providers;
and other vendors supporting Platform operations.

ORYN Quest requires service providers to access Personal Information only as reasonably necessary to perform contracted services and to maintain appropriate confidentiality and security obligations.

4.3 Payment Processors

Payments may be processed by independent PCI-compliant payment processors. ORYN Quest may provide payment processors with information reasonably necessary to:

process payments;
prevent fraud;
process refunds;
verify payment methods;
comply with financial regulations;
and maintain secure payment operations.

Payment processors maintain independent privacy practices governing information processed directly by them.

4.4 Artificial Intelligence Providers

Where ORYN Quest utilizes third-party AI infrastructure or AI service providers, limited information may be processed to provide authorized AI functionality. ORYN Quest endeavors to:

minimize data shared;
apply contractual safeguards;
prohibit unauthorized secondary use where commercially reasonable;
require appropriate security measures;
and comply with Applicable Law.

Where feasible, ORYN Quest may use de-identified, pseudonymized, or aggregated information when interacting with AI service providers.

4.5 Communications Providers

ORYN Quest may share information with providers responsible for:

email delivery;
SMS messaging;
push notifications;
telephone communications;
customer support systems;
authentication services;
appointment reminders;
emergency notifications;
and other communications reasonably necessary for Platform operations.

4.6 Identity Verification Providers

To reduce fraud and protect Marketplace users, ORYN Quest may disclose information reasonably necessary to independent identity verification providers. Verification providers may process information including:

name;
address;
government-issued identification where applicable;
photographs where authorized;
business information;
banking verification;
and other verification information.

Such providers process information pursuant to their own legal obligations and contractual responsibilities.

4.7 Vendors During Investigations

Where reasonably necessary to investigate complaints, safety incidents, refund disputes, fraud, accessibility concerns, or other Marketplace matters, ORYN Quest may disclose limited information to affected Vendors. ORYN Quest will make commercially reasonable efforts to limit disclosures to information relevant to the investigation.

4.8 Corporate Affiliates

ORYN Quest may share information with affiliated entities under common ownership or control for purposes including:

Platform administration;
customer support;
technology operations;
cybersecurity;
legal compliance;
accounting;
internal reporting;
strategic planning;
and other legitimate business purposes.

Affiliated entities receiving Personal Information shall remain subject to appropriate confidentiality and security obligations.

4.9 Corporate Transactions

If ORYN Quest participates in:

mergers;
acquisitions;
asset sales;
financings;
recapitalizations;
reorganizations;
investments;
bankruptcy proceedings;
or similar corporate transactions,

Personal Information may be transferred as part of the transaction, subject to Applicable Law and appropriate confidentiality protections. Where required by Applicable Law, ORYN Quest will provide applicable notices regarding such transfers.

4.10 Legal Compliance

ORYN Quest may disclose Personal Information where reasonably necessary to:

comply with Applicable Law;
comply with subpoenas;
comply with court orders;
respond to lawful governmental requests;
cooperate with regulators;
cooperate with law enforcement;
respond to search warrants;
satisfy tax reporting obligations;
enforce contractual rights;
investigate fraud;
investigate security incidents;
preserve evidence;
or otherwise protect legal rights.

ORYN Quest evaluates governmental requests in good faith and seeks to disclose only information reasonably necessary under the circumstances.

4.11 Protection of Rights and Safety

ORYN Quest may disclose information where reasonably necessary to:

protect Children;
protect Parents;
protect Vendors;
protect employees;
protect contractors;
protect the public;
prevent fraud;
investigate abuse;
prevent imminent harm;
investigate suspected criminal activity;
protect Platform security;
enforce Marketplace rules;
or defend legal claims.

4.12 Professional Advisors

ORYN Quest may disclose information to professional advisors, including:

attorneys;
accountants;
auditors;
consultants;
insurers;
investment bankers;
financial advisors;
and similar professionals,

where reasonably necessary for legitimate business purposes and subject to confidentiality obligations.

4.13 Aggregated and De-Identified Information

ORYN Quest may create and disclose aggregated, anonymized, de-identified, or otherwise non-personally identifiable information for purposes including:

analytics;
Marketplace reporting;
accessibility research;
AI development;
benchmarking;
product improvement;
educational initiatives;
nonprofit initiatives;
investor reporting;
public presentations;
and other lawful business purposes.

ORYN Quest will take commercially reasonable measures to ensure such information does not reasonably identify individual users.

4.14 User-Directed Sharing

ORYN Quest may disclose information where a user affirmatively directs or authorizes such disclosure, including through:

account integrations;
sharing features;
Vendor communications;
calendar integrations;
insurance integrations;
payment integrations;
social media connections;
API authorizations;
or other user-controlled functionality.

Users remain responsible for reviewing the privacy practices of third-party services they choose to connect.

4.15 With Consent

ORYN Quest may disclose Personal Information for additional purposes where the individual has expressly authorized or consented to such disclosure. Users may withdraw consent where permitted by Applicable Law; however, withdrawal will not affect processing already completed prior to withdrawal.

4.16 Sale or Sharing Under Certain Privacy Laws

Certain U.S. state privacy laws, including the entity[“other”,“California Consumer Privacy Act (CCPA)”,“California privacy statute, as amended by the CPRA”] and similar state laws, define the terms “sell” and “share” differently than their ordinary meaning. ORYN Quest will provide any notices, opt-out rights, or consent mechanisms required by Applicable Law if our data practices fall within those statutory definitions. ORYN Quest does not knowingly sell the Personal Information of Children where prohibited by Applicable Law.

4.17 International Transfers

As ORYN Quest expands internationally, Personal Information may be transferred to countries outside the user’s country of residence. Where Applicable Law requires safeguards for international transfers, ORYN Quest will implement appropriate contractual, organizational, technical, or legal protections designed to protect Personal Information.

ARTICLE 5 — COOKIES, TRACKING TECHNOLOGIES, AND ONLINE ANALYTICS

ORYN Quest uses cookies and similar technologies to improve Platform functionality, remember user preferences, secure Accounts, measure performance, analyze Marketplace usage, and support other legitimate business purposes. Additional details regarding these technologies are provided in the separate ORYN Quest Cookie Policy, which is incorporated into this Privacy Policy by reference.

ARTICLE 5 — COOKIES, TRACKING TECHNOLOGIES, AND ONLINE ANALYTICS

ORYN Quest uses cookies and similar technologies to improve Platform functionality, authenticate users, protect Platform security, personalize user experiences, measure Marketplace performance, prevent fraud, analyze usage patterns, support artificial intelligence features, and fulfill other legitimate business purposes consistent with Applicable Law. This Article should be read together with the separate ORYN Quest Cookie Policy, which provides additional detail regarding specific cookie categories and user choices.

5.1 Categories of Technologies

ORYN Quest may utilize:

HTTP cookies;
session cookies;
persistent cookies;
first-party cookies;
third-party cookies;
software development kits (SDKs);
local storage;
HTML5 storage;
indexed databases;
web beacons;
pixels;
device identifiers;
authentication tokens;
application logs;
analytics technologies;
advertising technologies;
API telemetry;
crash reporting tools;
fraud detection technologies;
and similar technologies.

5.2 Essential Cookies

Certain cookies and technologies are strictly necessary for operation of the Platform. These technologies may be used to:

authenticate users;
maintain secure login sessions;
prevent fraudulent activity;
balance server traffic;
preserve security settings;
maintain shopping carts;
administer Memberships;
preserve Credits;
complete Bookings;
maintain accessibility settings;
and ensure proper Platform functionality.

Disabling essential technologies may prevent portions of the Platform from functioning correctly.

5.3 Functional Cookies

ORYN Quest may utilize functional technologies to remember:

language preferences;
accessibility settings;
accommodation preferences;
geographic preferences;
preferred search filters;
recently viewed Activities;
favorite Vendors;
dashboard preferences;
notification settings;
communication preferences;
AI personalization settings;
and other user-selected preferences.

5.4 Analytics Technologies

ORYN Quest may use analytics technologies to better understand Platform usage. Analytics information may include:

page views;
feature utilization;
booking funnels;
search behavior;
click paths;
device performance;
application stability;
navigation patterns;
response times;
error rates;
conversion metrics;
Marketplace engagement;
and similar operational information.

Whenever reasonably practicable, ORYN Quest seeks to utilize aggregated or de-identified analytics information.

5.5 Advertising Technologies

Subject to Applicable Law and user choices, ORYN Quest may utilize advertising technologies to:

measure advertising effectiveness;
prevent advertising fraud;
limit repetitive advertisements;
personalize promotional content;
evaluate referral programs;
measure campaign performance;
and improve marketing efficiency.

Users may have additional rights to limit targeted advertising under Applicable Law.

5.6 Artificial Intelligence Analytics

ORYN Quest may analyze Platform interactions to improve AI systems, including:

recommendation quality;
search relevance;
accessibility recommendations;
customer support functionality;
fraud detection;
Marketplace optimization;
content moderation;
and future AI-powered services.

Where reasonably practicable, AI improvement efforts utilize aggregated, pseudonymized, or de-identified information.

5.7 Third-Party Technologies

Certain third-party providers integrated with the Platform may independently utilize cookies or similar technologies. Such providers may include:

payment processors;
analytics providers;
authentication providers;
cloud hosting providers;
customer support providers;
fraud prevention providers;
communication providers;
AI infrastructure providers;
mapping providers;
calendar integration providers;
and other authorized service providers.

Use of third-party technologies remains subject to the applicable provider’s privacy practices.

5.8 Browser Controls

Most internet browsers permit users to:

block cookies;
delete cookies;
receive cookie notifications;
disable third-party cookies;
limit tracking;
clear stored information;
or otherwise manage cookie preferences.

Users acknowledge that restricting certain technologies may reduce Platform functionality.

5.9 Do Not Track

Some browsers transmit “Do Not Track” signals. Because no uniform industry standard currently exists regarding interpretation of such signals, ORYN Quest responds to such signals only as required by Applicable Law.

5.10 Consent

Where Applicable Law requires affirmative consent before deployment of non-essential cookies or similar technologies, ORYN Quest shall implement commercially reasonable consent mechanisms before activating such technologies. Users may modify cookie preferences through available settings where supported.

ARTICLE 6 — DATA RETENTION, INFORMATION SECURITY, AND INCIDENT RESPONSE

ORYN Quest recognizes that security and responsible data stewardship are fundamental to maintaining user trust. Although no security program can eliminate all risk, ORYN Quest implements a comprehensive information security program designed to protect Personal Information using administrative, technical, organizational, and physical safeguards appropriate to the size, complexity, and nature of the Platform.

6.1 Retention Principles

ORYN Quest retains Personal Information only for as long as reasonably necessary to:

provide requested services;
maintain user Accounts;
administer Memberships;
manage Credits;
facilitate Bookings;
resolve disputes;
investigate fraud;
investigate safety concerns;
maintain audit records;
satisfy contractual obligations;
comply with Applicable Law;
satisfy tax obligations;
satisfy accounting obligations;
preserve evidence;
defend legal claims;
improve Platform services;
and fulfill other legitimate business purposes.

Retention periods may vary depending upon:

the type of information;
legal obligations;
user requests;
operational needs;
regulatory requirements;
litigation holds;
and Applicable Law.

6.2 Secure Storage

ORYN Quest stores information using commercially reasonable safeguards designed to protect against unauthorized access, disclosure, alteration, destruction, or misuse. Safeguards may include:

encryption in transit;
encryption at rest where appropriate;
secure cloud infrastructure;
access controls;
network segmentation;
firewall protections;
intrusion detection;
vulnerability management;
audit logging;
endpoint protection;
backup systems;
disaster recovery systems;
and other reasonable security controls.

6.3 Access Controls

ORYN Quest limits access to Personal Information based upon legitimate business need. Access may be restricted through:

role-based permissions;
least-privilege principles;
multi-factor authentication;
administrator approval;
periodic access reviews;
session monitoring;
privileged access controls;
account logging;
and other identity management safeguards.

Employees, contractors, and service providers are granted only the access reasonably necessary to perform authorized responsibilities.

6.4 Security Monitoring

ORYN Quest may continuously monitor Platform infrastructure to detect:

unauthorized access;
malware;
ransomware;
denial-of-service attacks;
credential theft;
unusual account activity;
fraudulent transactions;
network anomalies;
suspicious API activity;
unauthorized data exports;
system failures;
and other cybersecurity threats.

Monitoring may include automated detection technologies supplemented by human review where appropriate.

6.5 Employee Training

ORYN Quest may provide employees and authorized contractors with periodic training regarding:

privacy obligations;
cybersecurity;
phishing prevention;
password security;
social engineering;
child privacy;
confidential information;
incident reporting;
acceptable use;
and other information security topics appropriate to assigned responsibilities.

6.6 Vendor Security

ORYN Quest may evaluate service providers using commercially reasonable vendor risk management procedures. Such evaluations may consider:

security certifications;
privacy practices;
contractual protections;
technical safeguards;
incident response capabilities;
regulatory compliance;
and operational reliability.

ORYN Quest may require contractual commitments regarding confidentiality, security, and lawful processing of Personal Information.

6.7 Data Backup

ORYN Quest may maintain backup copies of operational data to support:

disaster recovery;
business continuity;
system restoration;
legal compliance;
operational resilience;
and recovery from cybersecurity incidents.

Backup information may remain subject to separate retention schedules necessary for restoration purposes.

6.8 Disaster Recovery and Business Continuity

ORYN Quest may maintain business continuity and disaster recovery plans designed to support restoration of critical Marketplace operations following significant operational disruptions. Plans may address:

cloud infrastructure failures;
cybersecurity incidents;
natural disasters;
utility interruptions;
telecommunications failures;
and other significant operational events.

6.9 Security Incident Response

ORYN Quest maintains procedures designed to identify, investigate, contain, remediate, document, and respond to suspected or confirmed security incidents. Response procedures may include:

incident triage;
forensic investigation;
containment measures;
credential resets;
malware removal;
system restoration;
regulatory notifications;
user notifications where required;
cooperation with law enforcement;
implementation of corrective actions;
and post-incident reviews.

6.10 Breach Notification

Where Applicable Law requires notification following unauthorized access to Personal Information, ORYN Quest will provide notices within the timeframes required by law. Notification timing may depend upon:

the nature of the incident;
ongoing law enforcement investigations;
regulatory guidance;
and Applicable Law.

6.11 User Responsibilities

Users also play an important role in protecting information. Users are encouraged to:

maintain strong passwords;
enable multi-factor authentication where available;
protect login credentials;
monitor Account activity;
promptly report suspicious activity;
secure personal devices;
install software updates;
avoid phishing attempts;
and use secure internet connections whenever reasonably possible.

6.12 No Absolute Security

Although ORYN Quest maintains a comprehensive information security program, no technology, network, software, transmission, or storage system can be guaranteed to be completely secure. Accordingly, ORYN Quest cannot guarantee that unauthorized access, cyberattacks, data breaches, or other security incidents will never occur.

ARTICLE 7 — USER RIGHTS AND PRIVACY CHOICES

ORYN Quest recognizes that users may possess privacy rights under Applicable Law. These rights vary depending on the user’s jurisdiction and the nature of the information involved.

ARTICLE 7 — USER RIGHTS AND PRIVACY CHOICES

ORYN Quest recognizes that individuals may possess privacy rights under Applicable Law. Those rights may vary depending upon the jurisdiction in which the individual resides, the nature of the information involved, the user’s relationship with ORYN Quest, and applicable legal exemptions. Nothing in this Privacy Policy limits any non-waivable rights provided by Applicable Law.

7.1 Right to Know

Where provided by Applicable Law, users may request information regarding:

categories of Personal Information collected;
specific Personal Information maintained;
sources from which Personal Information was obtained;
purposes for collection and processing;
categories of recipients receiving Personal Information;
categories of service providers;
categories of third parties receiving information;
retention practices;
automated processing activities;
AI processing activities where required by law;
and other information required by Applicable Law.

ORYN Quest may verify identity before fulfilling such requests.

7.2 Right to Access

Subject to Applicable Law and reasonable identity verification, users may request access to Personal Information maintained by ORYN Quest. Access requests may be limited where disclosure would:

violate another individual’s privacy;
compromise Platform security;
reveal trade secrets;
interfere with legal proceedings;
violate Applicable Law;
or otherwise qualify for a lawful exemption.

7.3 Right to Correct

Users may request correction of inaccurate Personal Information maintained by ORYN Quest. ORYN Quest may require reasonable documentation supporting requested corrections where appropriate. Certain information may also be updated directly through user Account settings.

7.4 Right to Delete

Subject to Applicable Law, users may request deletion of Personal Information maintained by ORYN Quest. Deletion requests may be denied or delayed where retention remains reasonably necessary to:

complete transactions;
fulfill contractual obligations;
provide requested services;
maintain Marketplace integrity;
investigate fraud;
investigate safety concerns;
preserve evidence;
comply with legal obligations;
satisfy tax obligations;
satisfy accounting obligations;
exercise legal rights;
defend legal claims;
comply with court orders;
or otherwise qualify for a legal exemption.

Where deletion is approved, ORYN Quest may:

permanently delete information;
anonymize information;
de-identify information;
aggregate information;
or otherwise process information so it no longer constitutes Personal Information under Applicable Law.

7.5 Right to Data Portability

Where required by Applicable Law, users may request a portable copy of certain Personal Information in a commercially reasonable and technically feasible format. ORYN Quest reserves the right to exclude information:

protected by legal privilege;
relating to other individuals;
constituting confidential business information;
protected as trade secrets;
or otherwise exempt under Applicable Law.

7.6 Right to Withdraw Consent

Where processing is based upon consent, users may withdraw consent at any time. Withdrawal of consent does not affect:

processing completed before withdrawal;
processing required by law;
processing necessary to fulfill contractual obligations;
or processing otherwise authorized under Applicable Law.

Withdrawal of consent may reduce or eliminate certain Platform functionality.

7.7 Marketing Preferences

Users may opt out of receiving marketing communications by:

using unsubscribe links;
updating Account preferences;
contacting ORYN Quest;
adjusting notification settings;
or utilizing other opt-out methods made available by ORYN Quest.

Users may continue receiving transactional, operational, legal, safety, security, or customer service communications even after opting out of marketing communications.

7.8 California Privacy Rights

Residents of the State of California may possess additional privacy rights under applicable California privacy laws. Subject to Applicable Law, eligible California residents may possess rights including:

the right to know;
the right to access;
the right to correct;
the right to delete;
the right to data portability;
the right to limit use of certain sensitive Personal Information where applicable;
the right to opt out of certain sales or sharing of Personal Information;
the right to non-discrimination for exercising privacy rights;
and other rights provided under California law.

ORYN Quest shall not unlawfully discriminate against individuals who exercise applicable privacy rights.

7.9 Other State Privacy Rights

Residents of other U.S. states may possess additional privacy rights under Applicable Law. As additional state privacy laws become effective, ORYN Quest may update this Privacy Policy to reflect applicable legal requirements. Nothing in this Privacy Policy limits any rights that cannot lawfully be waived.

7.10 Children’s Privacy Rights

Parents or legal guardians may request review, correction, or deletion of Personal Information relating to their participating Children, subject to Applicable Law. ORYN Quest may require reasonable verification of parental authority before responding to such requests. Where deletion is requested, ORYN Quest may retain limited information where reasonably necessary to:

comply with Applicable Law;
resolve disputes;
preserve evidence;
investigate fraud;
protect child safety;
or exercise legal rights.

7.11 Accessibility Requests

Individuals requiring accommodations to exercise privacy rights may contact ORYN Quest through alternative communication methods made available by the Company. ORYN Quest will make commercially reasonable efforts to provide accessible methods for submitting privacy requests consistent with Applicable Law.

7.12 Authorized Agents

Where Applicable Law permits, individuals may designate authorized agents to submit privacy requests on their behalf. ORYN Quest may require:

written authorization;
proof of agency;
identity verification;
confirmation from the individual;
or other reasonable documentation before fulfilling requests submitted by authorized agents.

7.13 Identity Verification

To protect user privacy and prevent fraud, ORYN Quest may require reasonable identity verification before fulfilling privacy requests. Verification methods may include:

Account authentication;
email confirmation;
telephone verification;
government identification where appropriate;
transaction verification;
or other commercially reasonable verification procedures.

ORYN Quest may deny requests where identity cannot be reasonably verified.

7.14 Appeals

Where Applicable Law provides appeal rights, users whose privacy requests are denied may request reconsideration through procedures established by ORYN Quest. Appeals shall be reviewed in good faith by personnel not directly involved in the original determination where reasonably practicable.

7.15 Response Time

ORYN Quest shall respond to verified privacy requests within the timeframes required by Applicable Law. Where legally permitted, response periods may be extended when reasonably necessary due to:

request complexity;
multiple requests;
identity verification delays;
technical limitations;
or other circumstances permitted by Applicable Law.

7.16 No Waiver of Legal Rights

Exercise of privacy rights shall not adversely affect an individual’s access to services except where requested functionality necessarily depends upon the processing of the information subject to the request. ORYN Quest shall not unlawfully discriminate against individuals for exercising applicable privacy rights.

ARTICLE 8 — CHILDREN’S PRIVACY

ORYN Quest is designed to assist Parents and legal guardians in discovering, booking, and managing Activities for Children. Protecting Children’s privacy is a core principle of the Platform. Accordingly, ORYN Quest endeavors to minimize the collection of Children’s Personal Information while still providing meaningful Marketplace functionality.

ARTICLE 8 — CHILDREN’S PRIVACY

ORYN Quest is designed to help Parents and legal guardians discover, evaluate, book, and manage Activities for their Children. Protecting Children’s privacy, safety, dignity, and well-being is a foundational principle of the Platform. ORYN Quest endeavors to minimize collection of Children’s Personal Information while providing meaningful Marketplace functionality.

8.1 Parent-Controlled Platform

ORYN Quest is intended to be Parent-directed. Except where future functionality expressly provides otherwise and Applicable Law permits, Children are not expected to independently create ORYN Quest accounts. Parents remain responsible for:

creating family accounts;
managing Child profiles;
selecting Activities;
communicating with Vendors;
managing privacy settings;
controlling information shared through the Platform; and
supervising Children’s use of Platform features.

8.2 Parental Authority

By creating or managing a Child profile, the Parent represents and warrants that they possess legal authority to provide information regarding that Child. ORYN Quest may rely upon such representations unless ORYN Quest receives information reasonably indicating otherwise. Where competing claims regarding parental authority arise, ORYN Quest reserves the right to suspend affected Accounts or limit access until the matter is reasonably resolved.

8.3 Children’s Personal Information

ORYN Quest limits collection of Children’s Personal Information to information reasonably necessary for operation of the Marketplace. Depending upon Platform functionality, such information may include:

first name;
preferred name;
initials;
nickname;
age;
age range;
birth month;
birth year;
Activity interests;
participation history;
booking history;
accessibility requests;
accommodation preferences;
developmental goals voluntarily provided by Parents;
attendance history;
achievement milestones;
favorite Activities;
preferred Vendors;
communication preferences;
and other information voluntarily submitted by Parents.

ORYN Quest encourages Parents to avoid submitting unnecessary sensitive information regarding Children.

8.4 Compliance with Children’s Privacy Laws

ORYN Quest intends to operate in compliance with all Applicable Laws governing Children’s privacy, including, where applicable, the entity[“other”,“Children’s Online Privacy Protection Act (COPPA)”,“United States children’s privacy law”] and other federal, state, and international privacy requirements applicable to children’s information. Where additional legal requirements become applicable as Platform functionality evolves or expands internationally, ORYN Quest may implement additional notices, consent mechanisms, verification procedures, or privacy controls.

8.5 Verifiable Parental Consent

Where Applicable Law requires verifiable parental consent before collecting, using, or disclosing Children’s Personal Information, ORYN Quest shall implement commercially reasonable methods designed to obtain such consent before the applicable processing occurs. Methods may include:

authenticated Parent accounts;
payment verification;
email confirmation combined with additional verification;
identity verification;
electronic signatures;
knowledge-based verification;
or other legally recognized verification methods.

8.6 Parent Controls

Parents may, subject to Applicable Law:

review Child information;
update Child profiles;
modify accessibility information;
update accommodation requests;
manage participation history where supported;
modify communication preferences;
request correction of inaccurate information;
request deletion where permitted;
manage consent settings;
and close Child profiles.

Certain historical records may be retained where required for legal compliance, dispute resolution, fraud prevention, safety investigations, or other lawful purposes.

8.7 Developmental Information

ORYN Quest may permit Parents to voluntarily provide developmental goals, interests, strengths, learning preferences, participation objectives, accessibility requests, or similar information to improve Marketplace recommendations. Such information:

is voluntarily provided;
is controlled by the Parent;
is intended solely to improve Marketplace experiences;
is not intended to create educational records;
is not intended to establish medical records;
is not intended to establish psychological records;
and shall not be interpreted as a clinical evaluation.

ORYN Quest does not diagnose developmental, behavioral, educational, psychological, neurological, or medical conditions.

8.8 Artificial Intelligence and Children

ORYN Quest may utilize AI Services to improve Children’s Marketplace experiences by:

recommending Activities;
improving search results;
suggesting accessibility options;
identifying similar Activities;
supporting scheduling;
improving personalization;
assisting Parents;
improving Marketplace navigation;
and supporting future educational features.

ORYN Quest does not intentionally use AI to make fully automated decisions producing legal or similarly significant effects concerning Children without any protections required by Applicable Law. Parents remain solely responsible for all decisions affecting participating Children.

8.9 Advertising to Children

ORYN Quest does not knowingly engage in behavioral advertising directed specifically to Children where prohibited by Applicable Law. Advertising and promotional communications are intended for Parents and legal guardians. If future child-facing experiences are developed, ORYN Quest shall evaluate additional legal requirements before implementation.

8.10 School and Educational Programs

Some Vendors may provide educational, enrichment, tutoring, school-related, or after-school programming. ORYN Quest is not a school, school district, educational institution, or educational records custodian. Unless expressly stated otherwise, ORYN Quest does not receive educational records governed by the entity[“other”,“Family Educational Rights and Privacy Act (FERPA)”,“United States education privacy law”]. Where future educational integrations are implemented, ORYN Quest may adopt additional contractual protections and privacy notices as required by Applicable Law.

8.11 Child Safety

ORYN Quest seeks to maintain a safe Marketplace. Accordingly, ORYN Quest may process Children’s information where reasonably necessary to:

investigate safety concerns;
evaluate incident reports;
facilitate emergency communications;
prevent fraud;
prevent abuse of the Platform;
support Vendor verification;
enforce Marketplace rules;
protect participating families;
and comply with Applicable Law.

Nothing in this Privacy Policy transfers responsibility for supervising Children from Parents or Vendors to ORYN Quest.

8.12 Photographs and Videos

Parents and Vendors remain responsible for complying with Applicable Law before uploading photographs, videos, recordings, or other media depicting Children. ORYN Quest may provide tools permitting media uploads but does not independently verify that all necessary permissions have been obtained. ORYN Quest reserves the right to remove media reasonably believed to violate Applicable Law, Platform policies, privacy rights, or child safety standards.

8.13 Community Features

If ORYN Quest introduces community features involving Children, additional safeguards may include:

Parent-controlled participation;
moderated communications;
restricted profile visibility;
enhanced reporting tools;
privacy-by-default settings;
content moderation;
parental approvals;
age-appropriate functionality;
and additional protections appropriate for minors.

ORYN Quest reserves the right to delay or restrict child-facing community functionality until appropriate safeguards are implemented.

8.14 Retention of Children’s Information

ORYN Quest retains Children’s Personal Information only for as long as reasonably necessary to:

provide requested services;
administer Bookings;
support Marketplace functionality;
satisfy legal obligations;
investigate fraud;
preserve evidence;
protect child safety;
resolve disputes;
maintain legally required records;
or otherwise fulfill legitimate business purposes.

Upon expiration of applicable retention periods, ORYN Quest may delete, anonymize, aggregate, or de-identify Children’s information consistent with Applicable Law.

8.15 Parent Requests

Parents may contact ORYN Quest regarding:

access requests;
correction requests;
deletion requests;
privacy questions;
consent withdrawal;
concerns regarding Children’s information;
or other privacy-related matters.

ORYN Quest may require reasonable verification of parental authority before fulfilling requests.

ARTICLE 9 — CALIFORNIA PRIVACY DISCLOSURES

The following disclosures supplement this Privacy Policy for residents of the State of California and are intended to satisfy applicable California privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and related regulations. Where a conflict exists between this Article and another portion of this Privacy Policy, this Article governs with respect to California residents to the extent required by Applicable Law.

9.1 Categories of Personal Information Collected

During the twelve (12) months preceding the effective date of this Privacy Policy, ORYN Quest may have collected the following categories of Personal Information, depending upon user interaction with the Platform:

Identifiers, including name, email address, telephone number, mailing address, online identifiers, account credentials, device identifiers, IP address, and similar identifiers;
Customer records information, including billing information, payment-related information, account history, and transaction records;
Commercial information, including Membership purchases, Credit purchases, Booking history, refund history, cancellation history, Vendor interactions, and preferences;
Internet or other electronic network activity information, including browsing history, search history, Platform usage, interaction with advertisements, session data, analytics data, and application activity;
Geolocation information, including approximate location and, where authorized, precise location information;
Audio, electronic, visual, or similar information, including customer support recordings, uploaded photographs, uploaded videos, messages, and other communications;
Professional or employment-related information relating to Vendors, instructors, business contacts, applicants, and service providers;
Education-related information where voluntarily submitted by Parents or Vendors and not otherwise governed by a separate educational privacy framework;
Sensitive Personal Information, including limited information concerning a Child’s accessibility needs, accommodation requests, allergies, health-related participation information voluntarily provided by Parents, account login credentials, precise geolocation where enabled, and government identification information where verification requires it;
Inferences drawn from other information, including preferences, interests, Activity recommendations, family preferences, developmental interests, Marketplace engagement patterns, and personalization outputs.

ORYN Quest does not collect every category from every user. Collection depends upon Account type, user choices, Platform features used, Vendor participation, jurisdiction, and services requested.

9.2 Sources of Personal Information

ORYN Quest may collect Personal Information from the following categories of sources:

Parents and Guardians directly;
Vendors directly;
Children indirectly through Parent-managed profiles;
Platform interactions;
booking transactions;
customer support communications;
payment processors;
identity verification providers;
fraud prevention providers;
analytics providers;
advertising partners where permitted;
AI service providers;
communication providers;
publicly available sources;
governmental sources where legally accessible;
business partners;
and other service providers supporting Platform operations.

9.3 Business or Commercial Purposes for Collection

ORYN Quest may collect, use, and disclose Personal Information for business and commercial purposes including:

providing the Platform;
creating and maintaining Accounts;
facilitating Bookings;
administering Memberships;
managing Credits;
processing payments;
verifying identity;
preventing fraud;
protecting child safety;
providing customer support;
communicating with users;
enabling Vendor participation;
managing accessibility requests;
generating AI recommendations;
personalizing user experiences;
improving Platform functionality;
conducting analytics;
conducting research using aggregated or de-identified information;
securing systems;
complying with Applicable Law;
enforcing agreements;
resolving disputes;
defending legal claims;
and conducting other legitimate Marketplace operations.

9.4 Categories of Personal Information Disclosed for Business Purposes

ORYN Quest may disclose the categories of Personal Information identified in this Article to the following categories of recipients for business purposes:

Vendors;
payment processors;
cloud hosting providers;
customer support providers;
analytics providers;
cybersecurity providers;
fraud prevention providers;
identity verification providers;
AI infrastructure providers;
communication providers;
legal advisors;
accountants;
auditors;
insurers;
business partners;
corporate affiliates;
law enforcement where legally appropriate;
regulators;
courts;
and governmental authorities.

9.5 Sale or Sharing of Personal Information

ORYN Quest does not sell Personal Information for money. Certain advertising, analytics, or marketing technologies may be considered a “sale” or “sharing” under California privacy law if they involve disclosure of identifiers or internet activity information for cross-context behavioral advertising. Where ORYN Quest engages in practices that constitute a statutory “sale” or “sharing,” ORYN Quest will provide required notices and opt-out mechanisms. ORYN Quest does not knowingly sell or share the Personal Information of Children under sixteen (16) years of age where prohibited by Applicable Law.

9.6 Sensitive Personal Information

ORYN Quest may collect limited Sensitive Personal Information where reasonably necessary to provide the Platform, including:

account login credentials;
precise geolocation where enabled;
government identification information where verification requires it;
accessibility information;
accommodation requests;
allergy information voluntarily provided by Parents;
health-related participation information voluntarily provided by Parents;
and other information treated as sensitive under Applicable Law.

ORYN Quest uses Sensitive Personal Information only for purposes permitted by Applicable Law, including providing requested services, protecting safety, verifying identity, preventing fraud, ensuring security, complying with law, and facilitating accessibility or accommodation requests. Where required by California law, eligible users may request limitation of certain uses of Sensitive Personal Information.

9.7 California Privacy Rights

Subject to verification and applicable legal exceptions, California residents may have the right to:

(a) know what Personal Information ORYN Quest collects, uses, discloses, sells, or shares;
(b) access specific pieces of Personal Information;
(c) correct inaccurate Personal Information;
(d) delete Personal Information;
(e) opt out of the sale or sharing of Personal Information;
(f) limit certain uses of Sensitive Personal Information;
(g) receive information about data retention practices;
(h) receive information regarding automated decision-making where required by law; and
(i) exercise privacy rights without unlawful discrimination.

9.8 Exercising California Rights

California residents may submit privacy requests through methods designated by ORYN Quest, including: Privacy Email: ___________________________ Privacy Request Form: ___________________________ Mailing Address: ___________________________ ORYN Quest may require reasonable verification before fulfilling requests. Requests concerning Children must be submitted by a verified Parent or legal guardian.

9.9 Authorized Agents

California residents may authorize an agent to submit privacy requests on their behalf. ORYN Quest may require:

written authorization;
proof of agency;
identity verification of the consumer;
confirmation of the request directly from the consumer;
and any additional verification permitted by Applicable Law.

ORYN Quest may deny requests submitted by agents who fail to provide sufficient authorization.

9.10 Non-Discrimination

ORYN Quest will not unlawfully discriminate against California residents for exercising privacy rights. However, certain Platform features may require processing of Personal Information. If a user requests deletion or restriction of information necessary to provide a feature, that feature may no longer be available.

9.11 Retention Disclosure

ORYN Quest retains Personal Information for the periods reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by Applicable Law. Retention periods depend upon:

Account status;
transaction history;
legal obligations;
tax obligations;
dispute history;
fraud prevention needs;
child safety considerations;
security requirements;
backup cycles;
litigation holds;
and operational requirements.

9.12 California Shine the Light

California residents may request information regarding certain disclosures of Personal Information to third parties for direct marketing purposes where applicable. Requests may be submitted to the privacy contact listed in this Privacy Policy.

ARTICLE 10 — INTERNATIONAL PRIVACY PROVISIONS

ORYN Quest is initially designed as a United States-based Platform. However, because ORYN Quest may expand internationally or interact with users, Vendors, service providers, or business partners located outside the United States, this Article provides supplemental international privacy provisions. These provisions apply only to the extent required by Applicable Law.

10.1 International Transfers

Personal Information may be processed, transferred, or stored in the United States and other jurisdictions where ORYN Quest, its affiliates, service providers, cloud providers, AI providers, payment processors, or business partners operate. Users acknowledge that privacy laws in such jurisdictions may differ from those in their country of residence. Where Applicable Law requires safeguards for international data transfers, ORYN Quest will implement appropriate contractual, technical, organizational, or legal safeguards.

10.2 European Economic Area, United Kingdom, and Switzerland

If ORYN Quest becomes subject to privacy laws applicable in the European Economic Area, United Kingdom, or Switzerland, ORYN Quest may process Personal Information under one or more lawful bases, including:

performance of a contract;
consent;
compliance with legal obligations;
protection of vital interests;
legitimate interests;
and other lawful bases recognized under Applicable Law.

Legitimate interests may include Marketplace operations, fraud prevention, security, customer support, analytics, product improvement, legal compliance, and business administration.

10.3 International User Rights

Where Applicable Law provides rights similar to access, correction, deletion, portability, objection, restriction, withdrawal of consent, or complaint to supervisory authorities, ORYN Quest will respond to such requests in accordance with Applicable Law. ORYN Quest may require reasonable identity verification before fulfilling international privacy requests.

10.4 Cross-Border Vendor Obligations

Vendors operating outside the United States or serving users located outside the United States remain solely responsible for complying with all privacy, consumer protection, accessibility, child safety, tax, licensing, and regulatory obligations applicable to their operations. ORYN Quest’s Platform tools do not relieve Vendors of independent compliance responsibilities.

10.5 Future International Addenda

If ORYN Quest launches in additional jurisdictions, ORYN Quest may publish jurisdiction-specific privacy addenda, localized notices, consent mechanisms, cookie banners, data transfer disclosures, consumer rights procedures, or regulatory notices as required by Applicable Law.

10.6 Data Transfer Mechanisms

Where Applicable Law requires specific safeguards governing international transfers of Personal Information, ORYN Quest may implement one or more legally recognized transfer mechanisms, including:

contractual safeguards;
standard contractual clauses;
adequacy determinations;
binding corporate rules where adopted;
data processing agreements;
privacy certifications;
governmental approvals where required;
and other legally recognized transfer mechanisms.

ORYN Quest reserves the right to modify applicable transfer mechanisms as privacy laws evolve.

10.7 Localized Privacy Notices

As ORYN Quest expands into additional jurisdictions, ORYN Quest may publish country-specific or region-specific privacy notices supplementing this Privacy Policy. Localized notices may address:

consent requirements;
data localization requirements;
children’s privacy;
cookie requirements;
consumer rights;
regulatory contacts;
marketing requirements;
cross-border transfer requirements;
and other jurisdiction-specific legal obligations.

Unless expressly stated otherwise, localized notices supplement—not replace—this Privacy Policy.

ARTICLE 11 — THIRD-PARTY SERVICES AND EXTERNAL WEBSITES

11.1 Third-Party Services

The Platform may integrate with, connect to, or otherwise interact with third-party products, services, software, websites, applications, APIs, payment processors, identity verification providers, mapping providers, calendar providers, communication providers, artificial intelligence providers, insurance providers, educational resources, accessibility providers, social media platforms, analytics providers, and other independent third parties. ORYN Quest does not own or control these third-party services.

11.2 Independent Privacy Practices

Each third-party provider maintains its own privacy practices. ORYN Quest is not responsible for the privacy practices, security measures, availability, content, or policies of independent third parties. Users are encouraged to review the applicable privacy policies before interacting with third-party services.

11.3 Third-Party Authentication

Where users choose to authenticate using third-party identity providers, such as Google, Apple, Facebook, Microsoft, or similar services, ORYN Quest receives only the information authorized by the user and made available through the applicable authentication provider. Users may revoke such permissions through the applicable provider where supported.

11.4 Payment Services

Payment transactions may be processed through independent payment processors. ORYN Quest encourages users to review the privacy practices and security information of the applicable payment processor before completing transactions. ORYN Quest does not control the independent privacy practices of payment processors.

11.5 Mapping and Location Services

The Platform may incorporate mapping, navigation, geolocation, or location-based services provided by independent third parties. Location information processed through such providers remains subject to the applicable provider’s privacy practices in addition to this Privacy Policy.

11.6 Social Media Features

Where users voluntarily interact with ORYN Quest through social media platforms, ORYN Quest may receive information made available under the privacy settings selected by the user. Interactions occurring directly on social media platforms remain subject to the privacy practices of the applicable platform.

11.7 Artificial Intelligence Providers

ORYN Quest may utilize third-party AI infrastructure or AI technologies to provide certain Platform functionality. Where commercially reasonable, ORYN Quest seeks to:

minimize Personal Information shared;
implement contractual privacy protections;
require confidentiality obligations;
require commercially reasonable security safeguards;
prohibit unauthorized secondary use where appropriate;
and comply with Applicable Law.

11.8 No Endorsement

Links to third-party websites or services do not constitute endorsement, sponsorship, certification, or approval by ORYN Quest unless expressly stated. Users interact with third-party services at their own discretion.

ARTICLE 12 — CHANGES TO THIS PRIVACY POLICY

12.1 Right to Modify

ORYN Quest reserves the right to modify this Privacy Policy at any time to reflect:

changes in Applicable Law;
new Platform functionality;
new Marketplace services;
artificial intelligence developments;
security enhancements;
operational improvements;
acquisitions;
business restructuring;
international expansion;
regulatory guidance;
or other legitimate business needs.

12.2 Notice of Material Changes

Where required by Applicable Law or where ORYN Quest determines appropriate, ORYN Quest may provide notice of material changes through one or more of the following methods:

email;
in-application notifications;
website notices;
account dashboards;
updated Effective Dates;
push notifications;
or other reasonable communication methods.

12.3 Continued Use

Except where Applicable Law requires renewed affirmative consent, continued use of the Platform following the effective date of a revised Privacy Policy constitutes acceptance of the revised Privacy Policy. Where legally required, ORYN Quest may require users to affirmatively accept revised privacy terms before continued use of certain Platform functionality.

12.4 Version History

ORYN Quest may maintain internal records documenting:

Privacy Policy version numbers;
publication dates;
revision history;
acceptance dates;
user acceptance logs;
device identifiers where appropriate;
IP address logs where appropriate;
audit trails;
and related compliance records.

Such records may be maintained to demonstrate legal compliance, resolve disputes, respond to regulatory inquiries, and support internal governance.

ARTICLE 13 — CONTACT INFORMATION

Questions regarding this Privacy Policy or ORYN Quest’s privacy practices may be directed to: ORYN Quest, Inc. Privacy Office Address:

Email:

Telephone:

Privacy Request Portal:

Users may also contact ORYN Quest using customer support channels identified within the Platform.

ARTICLE 14 — MISCELLANEOUS

14.1 Governing Law

This Privacy Policy shall be interpreted under the laws specified within the Parent & Guardian Terms & Conditions unless otherwise required by Applicable Law.

14.2 Severability

If any provision of this Privacy Policy is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

14.3 No Waiver

Failure by ORYN Quest to enforce any provision of this Privacy Policy shall not constitute a waiver of any right or provision.

14.4 Survival

Provisions concerning:

confidentiality;
dispute resolution;
limitation of liability;
legal compliance;
audit rights;
data retention;
security obligations;
intellectual property;
indemnification where applicable;
and any provisions intended by their nature to survive,

shall survive termination of a user’s relationship with ORYN Quest to the extent permitted by Applicable Law.

14.5 Entire Privacy Policy

This Privacy Policy, together with all documents expressly incorporated by reference, constitutes the complete Privacy Policy governing the collection, use, disclosure, retention, and protection of Personal Information processed by ORYN Quest through the Platform.

END OF PART IV

PART V

COOKIE POLICY

ATTORNEY WORKING DRAFT

Effective Date

Last Updated

ARTICLE 1 — INTRODUCTION

This Cookie Policy explains how ORYN Quest, Inc. (“ORYN Quest,” “Company,” “we,” “our,” or “us”) uses cookies and similar technologies when individuals access or use the ORYN Quest Platform. This Cookie Policy supplements the ORYN Quest Privacy Policy and should be read together with the Privacy Policy, Parent & Guardian Terms & Conditions, Vendor Terms & Conditions, Vendor Participation Agreement, and other applicable ORYN Quest policies. Where a conflict exists between this Cookie Policy and Applicable Law, Applicable Law shall govern.

ARTICLE 2 — WHAT ARE COOKIES?

Cookies are small text files or similar technologies stored on a user’s browser, mobile device, or other internet-connected device that help websites and applications recognize devices, remember user preferences, improve functionality, maintain security, measure performance, personalize experiences, and support Marketplace operations. ORYN Quest may also use similar technologies including:

web beacons;
tracking pixels;
SDKs;
local storage;
HTML5 storage;
session identifiers;
authentication tokens;
device identifiers;
and comparable technologies serving similar purposes.

PART V

COOKIE POLICY

Effective Date

Last Updated

ARTICLE 3 — CATEGORIES OF COOKIES AND SIMILAR TECHNOLOGIES

Depending upon how individuals interact with the Platform, ORYN Quest may utilize one or more of the following categories of cookies and similar technologies. The specific technologies used may change as the Platform evolves.

3.1 Strictly Necessary Cookies

Strictly Necessary Cookies are essential for operation of the Platform. These technologies may be used to:

authenticate users;
maintain secure login sessions;
remember shopping cart information;
administer Memberships;
maintain Credit balances;
complete Bookings;
process payments;
protect against fraud;
preserve security settings;
maintain accessibility preferences;
balance server traffic;
provide system stability;
and enable core Platform functionality.

Because these technologies are necessary for operation of the Platform, they generally cannot be disabled through the Platform’s cookie preference center.

3.2 Functional Cookies

Functional Cookies improve user experience by remembering user-selected preferences. Examples include:

preferred language;
accessibility settings;
accommodation preferences;
dashboard layout;
notification preferences;
search filters;
favorite Vendors;
favorite Activities;
recently viewed listings;
communication preferences;
AI personalization settings;
login preferences where appropriate;
and other user-configurable settings.

3.3 Performance Cookies

ORYN Quest may use performance technologies to understand how users interact with the Platform. Information collected may include:

page load times;
navigation flows;
session duration;
feature utilization;
click behavior;
search activity;
Marketplace engagement;
error frequency;
application performance;
booking completion rates;
and other operational metrics.

Where reasonably practicable, ORYN Quest utilizes aggregated or de-identified information for performance analysis.

3.4 Analytics Cookies

Analytics technologies help ORYN Quest understand Marketplace usage patterns. Analytics may include:

visitor counts;
device types;
browser information;
operating systems;
geographic regions;
referral sources;
marketing campaign effectiveness;
booking trends;
Membership utilization;
Vendor engagement;
AI feature usage;
accessibility feature usage;
and Platform growth metrics.

Analytics information assists ORYN Quest in improving Marketplace functionality.

3.5 Security Cookies

ORYN Quest utilizes security technologies designed to protect users and the Marketplace. Security technologies may assist in:

detecting fraudulent logins;
preventing credential theft;
detecting automated attacks;
preventing session hijacking;
detecting unusual account behavior;
securing payment systems;
preventing spam;
preventing account abuse;
identifying suspicious devices;
and protecting Platform infrastructure.

3.6 Personalization Technologies

ORYN Quest may utilize personalization technologies to improve Marketplace experiences. Examples include:

recommended Activities;
preferred Vendors;
personalized dashboards;
accessibility recommendations;
AI recommendations;
Membership suggestions;
geographic recommendations;
and personalized Marketplace experiences.

Personalization technologies are intended to assist Parents in discovering Activities relevant to their families.

3.7 Advertising Technologies

Subject to Applicable Law and user preferences, ORYN Quest may utilize advertising technologies to:

evaluate advertising effectiveness;
limit repetitive advertisements;
improve marketing campaigns;
measure referrals;
understand campaign performance;
personalize promotional content;
and improve customer acquisition.

ORYN Quest endeavors to comply with Applicable Law governing targeted advertising.

3.8 Future Technologies

As technology evolves, ORYN Quest may implement additional technologies serving substantially similar purposes. Where Applicable Law requires additional disclosures or user consent, ORYN Quest will update this Cookie Policy accordingly.

ARTICLE 4 — HOW USERS CAN MANAGE COOKIE PREFERENCES

ORYN Quest believes users should have meaningful control over non-essential cookies where required by Applicable Law.

4.1 Cookie Preference Center

Where supported, ORYN Quest may provide a Cookie Preference Center allowing users to:

accept cookies;
reject certain categories of cookies;
modify preferences;
withdraw consent;
review cookie categories;
and update selections.

Cookie preferences may vary depending upon jurisdiction and Applicable Law.

4.2 Browser Controls

Most web browsers permit users to:

delete cookies;
block cookies;
restrict third-party cookies;
receive cookie notifications;
clear stored information;
manage site-specific permissions;
or disable tracking technologies.

Users should consult their browser documentation for additional information.

4.3 Mobile Devices

Mobile operating systems may permit users to control:

advertising identifiers;
location permissions;
tracking permissions;
push notifications;
application permissions;
and other privacy settings.

Users should consult their device manufacturer for additional information.

4.4 Withdrawal of Consent

Where consent is required for non-essential cookies, users may withdraw consent at any time using available preference settings. Withdrawal of consent shall not affect processing completed before consent was withdrawn.

4.5 Effect of Disabling Cookies

Disabling certain cookies may reduce or eliminate functionality including:

automatic login;
personalized recommendations;
saved preferences;
shopping carts;
Booking functionality;
Membership management;
accessibility settings;
AI personalization;
and other Platform features.

ORYN Quest shall not be responsible for reduced functionality resulting from user-selected cookie restrictions.

ARTICLE 5 — THIRD-PARTY COOKIES

Certain third-party providers integrated with the Platform may independently place cookies or similar technologies. Examples may include:

payment processors;
analytics providers;
authentication providers;
AI infrastructure providers;
fraud prevention providers;
communication providers;
customer support providers;
cloud infrastructure providers;
mapping providers;
calendar integrations;
and other authorized service providers.

Third-party technologies remain subject to the privacy practices of the applicable provider. ORYN Quest does not control independent third-party privacy practices.

ARTICLE 6 — DO NOT TRACK SIGNALS

Some internet browsers transmit “Do Not Track” signals. Because no universally accepted standard currently exists governing such signals, ORYN Quest responds to Do Not Track signals only to the extent required by Applicable Law.

ARTICLE 7 — CHANGES TO THIS COOKIE POLICY

ORYN Quest may update this Cookie Policy periodically to reflect:

changes in Applicable Law;
new Platform functionality;
new cookie technologies;
new AI functionality;
operational improvements;
Marketplace expansion;
security enhancements;
international expansion;
or other legitimate business needs.

Where required by Applicable Law, ORYN Quest shall provide notice before material changes become effective.

ARTICLE 8 — CONTACT INFORMATION

Questions regarding this Cookie Policy may be directed to: ORYN Quest, Inc. Privacy Office Address:

Email:

Telephone:

Privacy Request Portal:

ARTICLE 9 — MISCELLANEOUS

9.1 Severability

If any provision of this Cookie Policy is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9.2 Governing Law

This Cookie Policy shall be interpreted consistently with the governing law provisions contained in the Parent & Guardian Terms & Conditions unless otherwise required by Applicable Law.

9.3 Entire Cookie Policy

This Cookie Policy, together with the Privacy Policy and other documents incorporated by reference, constitutes the complete Cookie Policy governing ORYN Quest’s use of cookies and similar technologies.

END OF PART V

Cookie Policy Status: Complete – Attorney Working Draft

PRIVACY PACKAGE STATUS

✅ Privacy Policy — Complete ✅ California Privacy Disclosures — Complete ✅ International Privacy Provisions — Complete ✅ Cookie Policy — Complete

✅ END OF PRIVACY & COOKIE PACKAGE — SAFE TO START A NEW CHAT

This is the clean stopping point we planned. Your master Word document now contains a complete privacy block:

Parent Terms (draft)
Vendor Terms
Vendor Participation Agreement
Privacy Policy
Cookie Policy

The next document will begin cleanly as:

PART VI

PARENT WAIVER & ASSUMPTION OF RISK

This is the ideal point to save your Word document, add the master cover page we discussed, and begin a fresh chat by uploading the updated Word document. From there, we can continue with the liability and risk-allocation documents without carrying the overhead of this very long conversation.

PART VI

PARENT WAIVER, RELEASE OF LIABILITY, ASSUMPTION OF RISK, AND INDEMNIFICATION AGREEMENT

ATTORNEY WORKING DRAFT

Effective Date

Last Updated

IMPORTANT LEGAL NOTICE

PLEASE READ THIS DOCUMENT CAREFULLY.

THIS PARENT WAIVER, RELEASE OF LIABILITY, ASSUMPTION OF RISK, AND INDEMNIFICATION AGREEMENT (THE “WAIVER”) CONTAINS IMPORTANT LEGAL RIGHTS. BY ACCEPTING THIS WAIVER, CREATING AN ACCOUNT, PURCHASING A MEMBERSHIP, PURCHASING CREDITS, BOOKING AN ACTIVITY, PARTICIPATING IN AN ACTIVITY, CLICKING “I AGREE,” ELECTRONICALLY SIGNING, OR OTHERWISE USING THE ORYN QUEST PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND VOLUNTARILY AGREE TO BE LEGALLY BOUND BY THIS WAIVER TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

IF YOU DO NOT AGREE TO THIS WAIVER, DO NOT USE THE PLATFORM OR PARTICIPATE IN ACTIVITIES BOOKED THROUGH THE PLATFORM.

ARTICLE 1 — PURPOSE OF THIS WAIVER

ORYN Quest, Inc. (“ORYN Quest,” “Company,” “we,” “our,” or “us”) operates an online technology marketplace that enables Parents and legal guardians to discover, evaluate, purchase, reserve, and book Activities offered by independent third-party Vendors. ORYN Quest does not own, operate, supervise, manage, or control the vast majority of Activities offered through the Platform. Because participation in children’s Activities may involve inherent risks, this Waiver allocates responsibility among Parents, Vendors, and ORYN Quest and establishes important limitations on ORYN Quest’s liability.

ARTICLE 2 — ACKNOWLEDGMENT OF MARKETPLACE STATUS

Parent expressly acknowledges and agrees that ORYN Quest functions solely as an independent technology marketplace. Except where ORYN Quest expressly states otherwise in writing, ORYN Quest does not:

own Activity locations;
employ instructors conducting Activities;
supervise Vendors;
supervise Vendor employees;
supervise Vendor volunteers;
supervise Vendor contractors;
provide childcare services;
provide transportation services;
provide coaching services;
provide educational instruction;
provide therapy;
provide healthcare services;
provide medical advice;
provide behavioral treatment;
provide psychological services;
provide emergency response services;
or assume custody of participating Children.

Every Activity is independently owned, operated, and administered by the applicable Vendor. Parent understands that Vendor—not ORYN Quest—is responsible for operating Activities safely and in compliance with Applicable Law.

ARTICLE 3 — ACKNOWLEDGMENT OF INHERENT RISKS

Parent understands that participation in Activities offered through the Platform involves risks that cannot be completely eliminated. Such risks vary depending upon the Activity and may include, without limitation:

falls;
slips;
trips;
collisions;
sports injuries;
muscle strains;
sprains;
fractures;
concussions;
traumatic brain injuries;
paralysis;
drowning;
choking;
allergic reactions;
dehydration;
heat-related illness;
cold-related illness;
insect bites;
animal-related injuries;
equipment failure;
facility hazards;
transportation incidents;
communicable diseases;
infectious illnesses;
emotional distress;
property damage;
disability;
permanent injury;
and death.

Parent further understands that certain Activities—including but not limited to gymnastics, martial arts, swimming, horseback riding, climbing, skating, skiing, cycling, contact sports, recreational sports, adventure activities, camps, outdoor programs, science laboratories, cooking classes, and similar Activities—may involve elevated risks. The above list is illustrative only and does not represent every possible risk.

ARTICLE 4 — VOLUNTARY ASSUMPTION OF RISK

Parent knowingly and voluntarily assumes all risks arising out of or relating to:

participation in Activities;
travel to or from Activities;
attendance at Vendor facilities;
participation in community events;
participation in demonstrations;
participation in trial classes;
participation in promotional events;
participation in outdoor Activities;
participation in virtual Activities;
participation in hybrid Activities;
use of Vendor equipment;
use of rented equipment;
use of playgrounds;
use of recreational facilities;
interaction with instructors;
interaction with other participants;
interaction with spectators;
interaction with animals where applicable;
weather conditions;
natural hazards;
facility conditions;
equipment conditions;
acts or omissions of other participants;
and all other risks reasonably associated with participation.

Parent accepts these risks regardless of whether they are known, unknown, anticipated, or reasonably foreseeable, to the fullest extent permitted by Applicable Law.

ARTICLE 5 — HEALTH REPRESENTATIONS

Parent represents and warrants that, to the best of Parent’s knowledge:

the Child is physically capable of participating in the selected Activity;
Parent has disclosed information reasonably necessary for participation;
Parent has disclosed known allergies where appropriate;
Parent has disclosed emergency medical information where appropriate;
Parent has consulted healthcare providers where medically appropriate;
Parent understands the physical demands of the selected Activity;
and Parent has independently determined that participation is appropriate.

ORYN Quest makes no independent determination regarding whether any Activity is appropriate for any Child. Parents remain solely responsible for evaluating each Child’s readiness to participate.

ARTICLE 6 — ACCESSIBILITY AND ACCOMMODATIONS

ORYN Quest supports inclusive participation and provides tools allowing Parents to communicate accessibility needs and accommodation requests to participating Vendors. However, Parent acknowledges that:

ORYN Quest does not independently verify every accessibility representation made by Vendors;
accommodation availability may vary among Vendors;
Vendors remain independently responsible for determining what accommodations they can safely and lawfully provide;
accommodation requests do not guarantee that a Vendor can meet every requested accommodation; and
Parents remain responsible for determining whether a particular Activity is appropriate for their Child’s individual circumstances.

Nothing in the Platform constitutes a guarantee that an Activity is suitable for every participant.

ARTICLE 7 — MEDICAL CARE

If a medical emergency occurs during an Activity, Parent authorizes the applicable Vendor to seek emergency medical assistance when reasonably necessary and when Parent or an emergency contact cannot be reached in sufficient time. Parent understands that:

emergency responders;
healthcare providers;
hospitals;
urgent care facilities;
or other emergency personnel

may provide treatment based upon their independent professional judgment. ORYN Quest does not supervise emergency medical decisions and assumes no responsibility for medical treatment provided by third parties. Parent accepts full financial responsibility for medical expenses incurred unless otherwise covered by applicable insurance or required by law.

ARTICLE 8 — RELEASE OF LIABILITY

To the fullest extent permitted by Applicable Law, Parent, individually and on behalf of the participating Child, hereby knowingly, voluntarily, and irrevocably releases, waives, acquits, and forever discharges ORYN Quest, Inc., its parent companies, subsidiaries, affiliates, predecessors, successors, assigns, shareholders, directors, officers, managers, employees, contractors, agents, representatives, licensors, service providers, technology partners, insurers, volunteers, and each of their respective successors and assigns (collectively, the “Released Parties”) from any and all claims, demands, causes of action, liabilities, damages, losses, judgments, costs, expenses, attorneys’ fees, or obligations of any nature whatsoever, whether known or unknown, suspected or unsuspected, fixed or contingent, arising out of or relating to:

participation in any Activity;
attendance at any Vendor location;
use of Vendor equipment;
transportation to or from Activities;
interactions with Vendors;
interactions with instructors;
interactions with other participants;
interactions with spectators;
accessibility accommodations;
community events;
promotional events;
trial classes;
online Activities;
hybrid Activities;
communications facilitated through the Platform;
recommendations generated through the Platform;
AI-generated recommendations;
booking errors attributable to Vendors;
Vendor cancellations;
Vendor negligence;
ordinary negligence of Released Parties to the fullest extent permitted by Applicable Law;
property damage;
bodily injury;
emotional distress;
illness;
disability;
death;
or any other injury arising from participation in Activities booked through the Platform.

Nothing contained in this Waiver releases liability that cannot lawfully be waived under Applicable Law, including liability arising from gross negligence, willful misconduct, intentional misconduct, fraud, or any other conduct for which a release is prohibited by law.

ARTICLE 9 — COVENANT NOT TO SUE

Parent agrees, on behalf of Parent and the participating Child to the extent permitted by Applicable Law, not to initiate, maintain, assist, encourage, participate in, or voluntarily join any lawsuit, arbitration, administrative proceeding, or other legal action against the Released Parties for claims released under this Waiver. Nothing in this Article prohibits:

claims that cannot legally be waived;
regulatory complaints submitted to governmental agencies;
legally protected whistleblower activities;
or rights expressly preserved by Applicable Law.

If Parent asserts a claim contrary to this covenant, Parent agrees that the Released Parties may assert this Waiver as a complete or partial defense to the fullest extent permitted by Applicable Law.

ARTICLE 10 — PARENTAL RESPONSIBILITIES

Parent acknowledges and agrees that Parent remains solely responsible for:

determining whether an Activity is appropriate for the Child;
reviewing all Vendor information;
evaluating Vendor qualifications;
evaluating Activity risks;
reviewing Vendor policies;
complying with Vendor instructions;
ensuring timely arrival;
ensuring timely pickup;
providing accurate emergency contacts;
maintaining current medical information where appropriate;
communicating allergies where appropriate;
communicating accessibility needs where appropriate;
supervising the Child before and after Activities unless the Vendor expressly assumes responsibility;
complying with all Platform policies;
complying with all Vendor rules;
ensuring the Child behaves appropriately during participation;
and making independent decisions regarding the Child’s participation.

ORYN Quest does not assume any parental, custodial, supervisory, educational, therapeutic, or childcare responsibilities.

ARTICLE 11 — VENDOR RESPONSIBILITIES

Parent understands that each Vendor is an independent business solely responsible for:

operating Activities;
supervising participants;
maintaining facilities;
maintaining equipment;
employing instructors;
screening employees where required;
obtaining required licenses;
maintaining required insurance;
complying with Applicable Law;
implementing emergency procedures;
responding to incidents;
honoring Bookings;
providing requested services;
and conducting its business operations.

ORYN Quest does not supervise or control the day-to-day operations of Vendors. Vendor participation on the Platform shall not be interpreted as a guarantee, certification, warranty, endorsement, accreditation, or representation regarding the quality, safety, legality, suitability, or effectiveness of any Vendor or Activity unless expressly stated in writing by ORYN Quest.

ARTICLE 12 — PARENT INSURANCE ACKNOWLEDGMENT

Parent acknowledges that ORYN Quest does not provide:

medical insurance;
accident insurance;
health insurance;
disability insurance;
life insurance;
travel insurance;
property insurance;
liability insurance;
or any other insurance coverage for Parents or participating Children unless expressly stated otherwise.

Parent is encouraged to maintain appropriate insurance coverage, including health insurance and any additional coverage Parent believes appropriate for participation in Activities.

ARTICLE 13 — INDEMNIFICATION

To the fullest extent permitted by Applicable Law, Parent agrees to defend, indemnify, and hold harmless the Released Parties from and against any and all claims, liabilities, damages, judgments, settlements, penalties, fines, losses, costs, and expenses, including reasonable attorneys’ fees and costs of investigation, arising out of or relating to:

Parent’s breach of this Waiver;
Parent’s breach of the Parent Terms & Conditions;
misuse of the Platform;
violation of Applicable Law;
violation of Vendor policies;
negligent or wrongful conduct of Parent;
negligent or wrongful conduct of the participating Child to the extent legally attributable to Parent;
inaccurate information submitted through the Platform;
unauthorized use of Parent’s Account;
disputes between Parent and Vendors;
disputes involving third parties arising from Parent’s conduct;
or enforcement of Parent’s obligations under this Waiver.

The foregoing indemnification obligations shall survive termination of Parent’s Account and termination of this Waiver.

ARTICLE 14 — LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE RELEASED PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, PUNITIVE, OR MULTIPLE DAMAGES ARISING OUT OF OR RELATING TO THIS WAIVER, THE PLATFORM, OR ANY ACTIVITY BOOKED THROUGH THE PLATFORM, INCLUDING DAMAGES FOR:

LOST PROFITS;
LOST REVENUE;
LOST SAVINGS;
LOSS OF BUSINESS OPPORTUNITIES;
LOSS OF GOODWILL;
LOSS OF DATA;
LOSS OF USE;
INTERRUPTION OF BUSINESS;
DIMINUTION IN VALUE;
OR SIMILAR ECONOMIC LOSSES,

EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT LIABILITY CANNOT BE COMPLETELY DISCLAIMED, THE TOTAL AGGREGATE LIABILITY OF THE RELEASED PARTIES SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW AND SHALL BE FURTHER LIMITED AS PROVIDED IN THE PARENT & GUARDIAN TERMS & CONDITIONS. Nothing in this Article limits liability where such limitation is prohibited by Applicable Law.

ARTICLE 15 — CALIFORNIA CIVIL CODE SECTION 1542 WAIVER

For California residents, Parent expressly waives the provisions of entity[“other”,“California Civil Code Section 1542”,“California statute governing general releases”], which provides: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN THEIR FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY THEM, WOULD HAVE MATERIALLY AFFECTED THEIR SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.” Parent acknowledges that Parent understands the significance of this statutory waiver and voluntarily waives its protections to the fullest extent permitted by Applicable Law. Parent further acknowledges that unknown or unanticipated injuries, damages, or claims may later arise and nevertheless intends this Waiver to remain fully effective with respect to all claims that may lawfully be released.

ARTICLE 16 — PARENTAL AUTHORITY AND RESPONSIBILITY FOR MINORS

Parent represents and warrants that Parent is the legal parent or legal guardian of each Child participating through Parent’s Account or otherwise possesses full legal authority to enroll the Child in Activities. Parent further represents and warrants that:

all information provided regarding the Child is materially accurate;
Parent possesses authority to execute this Waiver on behalf of the Child to the fullest extent permitted by Applicable Law;
no court order, custody arrangement, guardianship restriction, or other legal limitation prohibits Parent from consenting to the Child’s participation;
Parent shall promptly notify ORYN Quest if Parent’s authority changes in any material respect; and
Parent accepts responsibility for all decisions regarding the Child’s participation in Activities.

If more than one individual possesses legal authority over a Child, the individual accepting this Waiver represents that they are authorized to do so on behalf of all persons possessing legal decision-making authority, to the extent permitted by Applicable Law. ORYN Quest shall have no obligation to independently investigate parental authority unless required by Applicable Law.

ARTICLE 17 — PHOTOGRAPHS, VIDEO RECORDINGS, AND MEDIA

ORYN Quest does not require Vendors to photograph or record participants. However, certain Activities, camps, performances, competitions, demonstrations, tournaments, community events, or promotional events may involve photography or video recording by Vendors or other participants. Parent acknowledges that:

ORYN Quest does not control Vendor photography practices;
ORYN Quest is not responsible for photographs or recordings created by independent Vendors or third parties;
Parent is responsible for reviewing Vendor photography policies before participation; and
any permissions granted directly to a Vendor are solely between Parent and that Vendor.

Where ORYN Quest itself requests permission to use photographs, videos, testimonials, or similar media for marketing or promotional purposes, ORYN Quest shall obtain any consent required by Applicable Law through a separate authorization. Nothing in this Waiver grants ORYN Quest unrestricted rights to use a Child’s likeness for commercial purposes.

ARTICLE 18 — EMERGENCY COMMUNICATIONS

Parent agrees to maintain current emergency contact information within the Platform. Parent further agrees to:

provide at least one emergency contact where requested;
promptly update telephone numbers;
promptly update email addresses;
promptly update emergency medical information voluntarily provided;
remain reasonably available during scheduled Activities where appropriate; and
promptly respond to emergency communications whenever reasonably possible.

ORYN Quest does not guarantee delivery of emergency notifications and shall not be liable for communication failures caused by telecommunications providers, internet outages, incorrect contact information supplied by Parent, device settings, spam filters, software failures, or other circumstances beyond ORYN Quest’s reasonable control.

ARTICLE 19 — FORCE MAJEURE

ORYN Quest shall not be liable for any delay, interruption, cancellation, failure to perform, or inability to provide Marketplace services arising from events beyond ORYN Quest’s reasonable control. Such events may include, without limitation:

natural disasters;
earthquakes;
floods;
wildfires;
hurricanes;
severe weather;
epidemics;
pandemics;
public health emergencies;
governmental actions;
changes in law;
labor disputes;
strikes;
civil unrest;
acts of terrorism;
war;
cyberattacks;
internet outages;
cloud infrastructure failures;
utility interruptions;
payment network failures;
transportation disruptions;
Vendor closures;
facility closures;
or other similar events beyond ORYN Quest’s reasonable control.

Nothing in this Article relieves ORYN Quest of obligations that cannot lawfully be limited under Applicable Law.

ARTICLE 20 — ELECTRONIC EXECUTION

Parent agrees that this Waiver may be accepted electronically. Electronic acceptance includes, without limitation:

clicking an “I Agree” button;
checking an acceptance box;
electronic signatures;
digital signatures;
biometric authentication where separately authorized;
authenticated account acceptance;
or any other legally recognized electronic acceptance method.

Parent agrees that electronically executed versions of this Waiver possess the same legal force and effect as an original handwritten signature to the fullest extent permitted by Applicable Law. ORYN Quest may maintain electronic records including:

timestamps;
account identifiers;
device identifiers where appropriate;
IP address logs where appropriate;
version numbers;
acceptance history;
audit logs;
and related records demonstrating acceptance.

ARTICLE 21 — SEVERABILITY, SURVIVAL, AND INTERPRETATION

21.1 Severability

If any provision of this Waiver is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by Applicable Law. Where permissible, invalid provisions shall be interpreted or modified only to the minimum extent necessary to render them enforceable while preserving the original intent.

21.2 Survival

The following provisions shall survive termination of Parent’s Account, completion of an Activity, expiration of a Membership, or termination of Parent’s relationship with ORYN Quest:

release of liability;
assumption of risk;
indemnification;
limitation of liability;
dispute resolution;
governing law;
confidentiality obligations;
evidentiary provisions;
electronic records;
and all provisions that by their nature are intended to survive.

21.3 Interpretation

Headings are provided solely for convenience and shall not affect interpretation. The terms “including,” “includes,” and “such as” shall be interpreted to mean “including without limitation.” Any ambiguity shall not be construed against any party solely because that party drafted this Waiver.

ARTICLE 22 — INCORPORATION OF RELATED AGREEMENTS

This Waiver supplements and shall be read together with:

Parent & Guardian Terms & Conditions;
Privacy Policy;
Cookie Policy;
Subscription & Credit Terms;
Refund & Cancellation Policy;
Community Guidelines;
Acceptable Use Policy;
Marketplace Rules;
Accessibility Policy;
Emergency & Medical Disclaimer;
Communications Consent;
and all other ORYN Quest policies incorporated by reference.

In the event of a conflict, the Parent & Guardian Terms & Conditions shall govern unless this Waiver expressly provides otherwise or Applicable Law requires a different result.

ARTICLE 23 — ACKNOWLEDGMENT

By accepting this Waiver, Parent expressly acknowledges and agrees that:

Parent has carefully read this entire Waiver;
Parent understands the legal rights being waived;
Parent has had an opportunity to seek independent legal advice before accepting this Waiver;
Parent accepts this Waiver voluntarily and without coercion;
Parent understands that participation in Activities involves inherent risks;
Parent accepts those risks to the fullest extent permitted by Applicable Law;
Parent understands that ORYN Quest operates as an independent technology marketplace and is not the provider of most Activities;
Parent understands that Vendors are independent businesses solely responsible for their own operations;
Parent intends this Waiver to be interpreted broadly in favor of enforceability to the maximum extent permitted by Applicable Law; and
Parent understands that this Waiver is a material condition of using the ORYN Quest Platform and booking Activities through the Marketplace.

PARENT ELECTRONIC ACCEPTANCE

Before completing a Booking or participating in an Activity for the first time, ORYN Quest should require the Parent to affirmatively acknowledge this Waiver by:

Checking an unchecked acknowledgment box (not pre-selected);
Clicking an “I Agree” or substantially similar button;
Receiving the ability to download or print a copy of the Waiver;
Recording the date and time of acceptance;
Recording the version number of the Waiver accepted;
Recording the authenticated Account identifier;
Recording audit log information sufficient to demonstrate acceptance in the event of future legal proceedings.

ORYN Quest should require renewed acceptance whenever this Waiver is materially modified, where required by Applicable Law.

END OF PART VI

Parent Waiver, Release of Liability, Assumption of Risk, and Indemnification Agreement Status: Complete – Attorney Working Draft

PART VII

SUBSCRIPTION, MEMBERSHIP, CREDITS, REFUND, AND CANCELLATION POLICY

ATTORNEY WORKING DRAFT

Effective Date

Last Updated

ARTICLE 1 — PURPOSE

This Subscription, Membership, Credits, Refund, and Cancellation Policy (“Subscription Policy”) governs the purchase, renewal, use, expiration, restoration, cancellation, suspension, refund, and administration of Memberships, Credits, promotional Credits, gift cards, and related financial transactions offered through the ORYN Quest Platform. This Policy supplements the Parent & Guardian Terms & Conditions and all other ORYN Quest policies. In the event of a conflict, the Parent & Guardian Terms & Conditions shall govern unless this Policy expressly provides otherwise.

ARTICLE 2 — MEMBERSHIP PROGRAM

2.1 Membership Model

ORYN Quest offers subscription-based Memberships that provide Parents with recurring allocations of Marketplace Credits, access to Platform features, promotional benefits, discounts, and other Membership benefits determined by ORYN Quest. Membership benefits may vary based upon:

subscription tier;
promotional offers;
geographic availability;
Partner programs;
nonprofit initiatives;
referral programs;
grandfathered plans;
enterprise partnerships;
insurance partnerships where implemented;
or future Membership structures.

ORYN Quest reserves the right to introduce, modify, consolidate, rename, or discontinue Membership tiers at any time, subject to Applicable Law.

2.2 Membership Benefits

Depending upon the selected Membership, benefits may include:

recurring monthly Credits;
discounted Activity pricing;
early access to Activities;
priority booking;
waitlist priority;
family discounts;
referral incentives;
promotional offers;
exclusive Marketplace content;
AI-powered recommendations;
developmental insights;
community features;
loyalty rewards;
special events;
partner benefits;
gift Credits;
and future Membership features.

Benefits may differ between Membership tiers.

2.3 Membership Eligibility

Only individuals who satisfy the eligibility requirements contained in the Parent & Guardian Terms & Conditions may purchase Memberships. ORYN Quest may limit Membership availability based upon:

jurisdiction;
age;
payment verification;
fraud prevention;
sanctions screening;
previous Account history;
or other legitimate business considerations.

ARTICLE 3 — CREDITS

3.1 Nature of Credits

Credits are a limited contractual right to obtain eligible Marketplace services through the Platform. Credits:

are not legal tender;
are not bank deposits;
are not stored-value accounts unless expressly stated;
are not securities;
do not earn interest;
possess no cash value except where required by Applicable Law;
may not be redeemed for cash except where required by Applicable Law;
are non-transferable except where expressly authorized;
are revocable under this Policy;
and remain subject to this Agreement.

Credits do not constitute personal property independent of the contractual rights granted under this Policy.

3.2 Allocation of Credits

Credits may be obtained through:

Memberships;
direct purchases;
promotional campaigns;
referral programs;
customer service adjustments;
loyalty programs;
gift programs;
scholarships;
nonprofit initiatives;
partner promotions;
or other programs established by ORYN Quest.

ORYN Quest reserves the right to establish different categories of Credits having different rules.

3.3 Categories of Credits

ORYN Quest may issue one or more categories of Credits, including:

Membership Credits;
Purchased Credits;
Promotional Credits;
Courtesy Credits;
Referral Credits;
Bonus Credits;
Scholarship Credits;
Gift Credits;
Vendor-funded Credits;
Insurance-funded Credits where implemented;
Event Credits;
Loyalty Credits;
and other promotional or operational Credits.

Different categories may possess different:

expiration dates;
refund eligibility;
restoration rules;
transferability;
redemption priorities;
and usage restrictions.

3.4 Redemption Order

Unless ORYN Quest specifies otherwise, Credits may be redeemed in the following order:

1. Promotional Credits;
2. Courtesy Credits;
3. Bonus Credits;
4. Membership Credits;
5. Purchased Credits;
6. Other Credits designated by ORYN Quest.

ORYN Quest reserves the right to modify redemption priority for operational or promotional reasons.

3.5 Credit Expiration

Credit expiration shall be disclosed at the time Credits are issued. Different categories of Credits may expire at different times. Where Applicable Law prohibits expiration of certain Credits, ORYN Quest shall comply with Applicable Law. ORYN Quest may provide advance reminders before expiration where commercially reasonable but is not obligated to do so unless required by law.

ARTICLE 4 — MEMBERSHIP BILLING

4.1 Automatic Renewal

Unless cancelled before the applicable renewal date, Memberships automatically renew at the recurring billing interval selected during purchase. By purchasing a recurring Membership, Parent authorizes ORYN Quest and its payment processor to automatically charge the designated payment method for all applicable Membership fees, taxes, and authorized charges until cancellation.

4.2 Billing Authorization

Parent authorizes ORYN Quest to:

charge recurring Membership fees;
collect applicable taxes;
recover failed payment amounts;
process prorated adjustments where applicable;
collect authorized upgrade charges;
process downgrade adjustments where applicable;
collect fees associated with optional purchases;
and process other charges expressly authorized by Parent.

4.3 Failed Payments

If a recurring payment fails, ORYN Quest may:

retry the transaction;
temporarily suspend Membership benefits;
suspend future Bookings;
restrict Account functionality;
require an updated payment method;
recover outstanding balances;
or terminate Memberships after reasonable notice where appropriate.

ORYN Quest reserves all legal rights to recover amounts lawfully owed.

4.4 Taxes

Parent remains responsible for all applicable taxes associated with purchases unless ORYN Quest is legally required to collect and remit such taxes. Displayed pricing may exclude taxes where permitted by Applicable Law.

ARTICLE 5 — MEMBERSHIP CHANGES

5.1 Upgrades

Parents may upgrade Memberships where permitted by the Platform. ORYN Quest may:

prorate charges;
immediately provide additional benefits;
adjust recurring billing dates;
issue additional Credits;
or implement other commercially reasonable upgrade procedures.

5.2 Downgrades

Downgrades generally become effective at the next renewal period unless otherwise stated. ORYN Quest may limit downgrades designed to abuse promotional pricing or Membership incentives.

5.3 Cancellation by Parent

Parents may cancel recurring Memberships at any time through available Platform functionality or other methods designated by ORYN Quest. Unless otherwise required by Applicable Law:

cancellation prevents future renewals;
current Membership benefits generally remain available until the end of the current billing period;
previously charged Membership fees remain non-refundable except as expressly provided in this Policy or required by law.

5.4 Cancellation by ORYN Quest

ORYN Quest reserves the right to suspend or terminate Memberships for reasons including:

fraud;
abuse of Credits;
violation of Platform policies;
chargeback abuse;
repeated payment failures;
unlawful conduct;
Marketplace manipulation;
abuse of Vendors;
misuse of promotional programs;
security concerns;
or other material violations of Platform agreements.

Where reasonably practicable, ORYN Quest may provide notice before termination unless immediate action is necessary to protect users, Vendors, the Platform, or comply with Applicable Law.

ARTICLE 6 — BOOKING PAYMENTS

ORYN Quest may facilitate payment for Activities through:

Credits;
credit cards;
debit cards;
digital wallets;
gift cards;
promotional balances;
insurance integrations where implemented;
partner-funded programs;
scholarships;
or other authorized payment methods.

The specific payment methods available may vary depending upon jurisdiction, Vendor participation, Platform functionality, and Applicable Law.

ARTICLE 7 — REFUNDS

7.1 General Refund Policy

ORYN Quest operates as a technology marketplace connecting Parents with independent Vendors. Because Activities are provided by independent Vendors, refund eligibility may depend upon:

this Policy;
Vendor cancellation policies;
applicable Membership terms;
promotional rules;
payment method requirements;
Applicable Law;
and the specific circumstances giving rise to the refund request.

Unless expressly provided otherwise or required by Applicable Law, purchases are final once the applicable cancellation period has expired.

7.2 Eligible Refund Circumstances

Subject to this Policy, refunds may be considered where:

a Vendor cancels an Activity and no comparable alternative is accepted by Parent;
duplicate charges occur;
unauthorized transactions are verified;
technical Platform errors materially prevent use of purchased services;
ORYN Quest expressly approves a goodwill refund;
Applicable Law requires a refund;
or other circumstances determined by ORYN Quest in its reasonable discretion.

Refund eligibility shall be determined based upon the specific facts of each request.

7.3 Refund Methods

Approved refunds may be issued through one or more of the following methods:

restoration of Marketplace Credits;
refund to the original payment method;
replacement promotional Credits;
account credits;
gift card balances where appropriate;
or other commercially reasonable methods selected by ORYN Quest.

ORYN Quest may determine the most appropriate refund method unless Applicable Law requires otherwise.

7.4 Processing Times

Approved refunds generally begin processing promptly following approval. Actual posting times depend upon:

payment processor;
financial institution;
card issuer;
banking network;
digital wallet provider;
or other third-party financial institutions.

ORYN Quest is not responsible for processing delays caused by third parties.

ARTICLE 8 — PARENT CANCELLATIONS

8.1 Parent Cancellation Requests

Parents may cancel Bookings through the Platform where cancellation functionality is available. Cancellation deadlines may vary based upon:

Vendor policies;
Activity type;
Membership tier;
promotional programs;
event timing;
or Applicable Law.

Cancellation windows shall be disclosed where reasonably practicable before confirmation.

8.2 Late Cancellations

If a Parent cancels after the applicable cancellation deadline, ORYN Quest or the Vendor may:

retain all or part of the Booking amount;
retain redeemed Credits;
assess applicable cancellation fees where disclosed;
deny restoration of promotional Credits;
or otherwise apply the Vendor’s published cancellation policy.

8.3 Repeated Cancellations

Repeated cancellations that materially disrupt Marketplace operations may result in:

temporary booking restrictions;
reduced booking privileges;
suspension of promotional benefits;
Membership review;
or other reasonable administrative actions.

ORYN Quest will consider legitimate emergencies before taking administrative action.

ARTICLE 9 — VENDOR CANCELLATIONS

9.1 Vendor-Initiated Cancellations

If a Vendor cancels an Activity before it occurs, ORYN Quest may, depending upon the circumstances:

restore redeemed Credits;
facilitate a refund;
assist Parent in locating comparable Activities;
transfer the Booking where authorized by Parent;
issue courtesy Credits;
or provide other commercially reasonable assistance.

Vendor cancellation rates may be considered in Vendor performance evaluations.

9.2 Activity Modifications

Vendors may occasionally modify:

schedules;
instructors;
locations;
class sizes;
equipment;
curriculum;
or other operational details.

Material changes may entitle Parents to cancellation rights where required by this Policy, Vendor policy, or Applicable Law.

ARTICLE 10 — NO-SHOW POLICY

10.1 Parent No-Shows

If a Parent or Child fails to attend a confirmed Activity without timely cancellation:

redeemed Credits may be forfeited;
refund eligibility may be reduced or eliminated;
promotional Credits may expire;
Membership benefits may not be restored;
and Vendor compensation may remain payable.

Exceptions may be granted in extraordinary circumstances at ORYN Quest’s reasonable discretion.

10.2 Vendor No-Shows

If a Vendor fails to conduct a confirmed Activity without reasonable notice, ORYN Quest may:

restore Credits;
facilitate refunds;
investigate the incident;
provide courtesy Credits;
apply Vendor performance measures;
or take disciplinary action against the Vendor.

ARTICLE 11 — CHARGEBACKS AND PAYMENT DISPUTES

11.1 Chargebacks

Parents are encouraged to contact ORYN Quest Customer Support before initiating a chargeback. ORYN Quest may investigate and attempt to resolve payment concerns promptly.

11.2 Fraudulent Chargebacks

If ORYN Quest reasonably determines that a chargeback was initiated fraudulently or in bad faith, ORYN Quest may:

recover improperly refunded amounts;
suspend Memberships;
suspend Accounts;
revoke Credits;
restrict future purchases;
pursue lawful collection efforts;
or exercise other rights available under Applicable Law.

11.3 Investigation Rights

ORYN Quest reserves the right to investigate disputed transactions using:

booking records;
audit logs;
IP address records where appropriate;
device identifiers where appropriate;
acceptance records;
communication history;
payment processor information;
Vendor confirmations;
and other relevant evidence.

ARTICLE 12 — PROMOTIONAL CREDITS AND SPECIAL OFFERS

12.1 Promotional Programs

ORYN Quest may periodically offer:

bonus Credits;
referral incentives;
introductory Memberships;
seasonal promotions;
loyalty rewards;
scholarship programs;
nonprofit initiatives;
family promotions;
partner promotions;
and other promotional opportunities.

Promotional programs remain subject to their specific terms.

12.2 Promotional Credit Restrictions

Unless otherwise expressly stated: Promotional Credits:

are non-transferable;
are non-refundable;
may expire;
possess no cash value;
may not be exchanged for cash;
may not be resold;
and may be revoked if obtained through fraud, abuse, or violation of Platform policies.

12.3 Abuse Prevention

ORYN Quest reserves the right to deny, suspend, modify, or terminate promotional programs where abuse, fraud, manipulation, automated activity, duplicate Accounts, referral abuse, or other improper conduct is reasonably suspected.

ARTICLE 13 — GIFT CARDS AND GIFT CREDITS

Where implemented, ORYN Quest may offer gift cards or gift Credits. Gift products shall remain subject to:

Applicable Law;
expiration rules where legally permitted;
escheat laws where applicable;
promotional restrictions;
fraud prevention procedures;
and separate gift card terms published by ORYN Quest.

Nothing in this Policy limits rights provided under applicable gift card laws.

ARTICLE 14 — ACCOUNTING AND CREDIT ADMINISTRATION

ORYN Quest maintains internal accounting records relating to Memberships, Credits, refunds, adjustments, and promotional balances. Parents acknowledge that the records maintained by ORYN Quest shall constitute the authoritative record of Account activity absent manifest error. If a discrepancy arises, Parents should notify ORYN Quest promptly so the matter may be investigated. ORYN Quest reserves the right to correct:

accounting errors;
duplicate Credit issuances;
system errors;
pricing errors;
calculation errors;
promotional errors;
and other administrative inaccuracies.

Reasonable notice will be provided where appropriate.

ARTICLE 15 — ENGINEERING IMPLEMENTATION REQUIREMENTS

To support legal compliance, ORYN Quest should implement Platform functionality designed to:

display current Membership pricing before purchase;
disclose automatic renewal terms prior to purchase;
require affirmative consent before initiating recurring billing;
provide downloadable receipts;
maintain transaction history;
maintain Credit history;
maintain Membership history;
maintain refund history;
record cancellation timestamps;
record policy version accepted at purchase;
record authenticated Account identifiers;
maintain audit logs;
provide confirmation of cancellations;
provide confirmation of renewals;
provide confirmation of refunds;
and preserve transaction records sufficient to resolve consumer disputes and satisfy legal and accounting requirements.

Where required by Applicable Law, the Platform should also provide mechanisms allowing users to manage recurring subscriptions, update payment methods, and cancel renewals through a reasonably accessible interface.

ARTICLE 16 — FRAUD PREVENTION AND ACCOUNT INTEGRITY

ORYN Quest is committed to maintaining a fair, secure, and trustworthy Marketplace. Accordingly, ORYN Quest reserves the right to investigate, suspend, restrict, adjust, reverse, or terminate Memberships, Credits, refunds, promotional benefits, or Accounts where ORYN Quest reasonably believes that fraud, abuse, misuse, manipulation, or other improper conduct has occurred.

16.1 Examples of Prohibited Conduct

Without limitation, prohibited conduct includes:

creating multiple Accounts to obtain promotional benefits;
referral fraud;
unauthorized resale of Credits;
sale or transfer of Memberships;
fraudulent refund requests;
fraudulent chargebacks;
payment fraud;
stolen payment methods;
account sharing in violation of Platform policies;
automated purchasing;
automated booking;
automated cancellation activity;
manipulation of Vendor availability;
Marketplace abuse;
exploitation of software defects;
exploitation of pricing errors;
intentional misuse of promotional programs;
submission of false information;
identity fraud;
or other conduct intended to improperly obtain Marketplace benefits.

ORYN Quest reserves all rights available under Applicable Law with respect to fraudulent activity.

16.2 Administrative Remedies

Where fraud or abuse is reasonably suspected, ORYN Quest may, without limitation:

suspend Accounts;
permanently terminate Accounts;
revoke Memberships;
revoke Credits;
reverse transactions;
deny promotional eligibility;
cancel pending Bookings;
freeze Account balances where appropriate;
require additional identity verification;
require updated payment verification;
refer matters to payment processors;
refer matters to law enforcement where appropriate;
pursue civil remedies;
recover attorneys’ fees where permitted by law or contract;
and exercise any other contractual or legal remedies available.

ORYN Quest shall act in good faith and may request additional information from the affected user before taking permanent action where reasonably practicable.

ARTICLE 17 — REGULATORY COMPLIANCE

ORYN Quest intends for its subscription and payment practices to comply with Applicable Law, including consumer protection, automatic renewal, electronic commerce, payment processing, taxation, gift card, advertising, and subscription laws. Nothing in this Policy shall be interpreted to waive any non-waivable consumer rights. If any provision conflicts with Applicable Law, ORYN Quest shall interpret and administer this Policy in the manner most consistent with Applicable Law while preserving its original intent to the maximum extent legally permissible.

ARTICLE 18 — ELECTRONIC ACCEPTANCE

Parents acknowledge and agree that this Subscription Policy may be accepted electronically. Electronic acceptance includes, without limitation:

clicking an “I Agree” button;
checking an unchecked acceptance box;
authenticated Account acceptance;
digital signatures;
electronic signatures;
or any other legally recognized electronic method of acceptance.

ORYN Quest may maintain records including:

policy version numbers;
acceptance timestamps;
authenticated Account identifiers;
device identifiers where appropriate;
IP address logs where appropriate;
transaction identifiers;
audit logs;
and related records demonstrating acceptance.

Such records may be used to establish acceptance of this Policy in legal or administrative proceedings.

ARTICLE 19 — MODIFICATIONS TO THIS POLICY

ORYN Quest reserves the right to modify this Subscription Policy from time to time to reflect:

changes in Applicable Law;
Marketplace expansion;
new Membership offerings;
new Credit programs;
operational improvements;
payment processor requirements;
tax requirements;
fraud prevention initiatives;
technological developments;
or other legitimate business needs.

Where required by Applicable Law, ORYN Quest shall provide advance notice of material changes. Continued use of the Platform following the effective date of an updated Policy constitutes acceptance of the revised Policy except where Applicable Law requires renewed affirmative consent.

ARTICLE 20 — MISCELLANEOUS

20.1 Governing Law

This Subscription Policy shall be governed by the governing law provisions contained within the Parent & Guardian Terms & Conditions unless Applicable Law requires otherwise.

20.2 Severability

If any provision of this Policy is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. Where possible, unenforceable provisions shall be modified only to the minimum extent necessary to preserve their intended legal effect.

20.3 No Waiver

Failure by ORYN Quest to enforce any provision of this Policy shall not constitute a waiver of that provision or any other contractual right.

20.4 Survival

Provisions concerning:

payment obligations;
refund determinations;
fraud investigations;
audit rights;
record retention;
dispute resolution;
limitation of liability;
indemnification where applicable;
and any provisions intended by their nature to survive,

shall survive termination of a Membership, closure of an Account, expiration of Credits, or termination of the Parent’s relationship with ORYN Quest.

20.5 Entire Policy

This Subscription, Membership, Credits, Refund, and Cancellation Policy, together with the Parent & Guardian Terms & Conditions and all documents incorporated by reference, constitutes the complete agreement governing Memberships, Credits, recurring billing, refunds, cancellations, and related financial matters on the ORYN Quest Platform.

PARENT ELECTRONIC ACCEPTANCE

Prior to purchasing a Membership, Credits, or completing a paid Booking, ORYN Quest should require the Parent to affirmatively acknowledge this Policy by:

Displaying the current version of this Policy or providing a clear hyperlink to it;
Requiring an unchecked acknowledgment checkbox;
Requiring the Parent to click an “I Agree” or substantially similar button;
Recording the accepted Policy version;
Recording the date and time of acceptance;
Recording the authenticated Account identifier;
Recording the applicable transaction identifier;
Maintaining an auditable acceptance history; and
Providing the Parent with the ability to download or print a copy of this Policy.

Where material revisions affect recurring payment obligations or other consumer rights, ORYN Quest should require renewed acceptance where required by Applicable Law.

END OF PART VII

Subscription, Membership, Credits, Refund, and Cancellation Policy Status: Complete – Attorney Working Draft

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PART VIII

COMMUNITY GUIDELINES

Status: Not Started Reply Continue to begin Part VIII – Community Guidelines, which will establish expected behavior for Parents, Vendors, instructors, community interactions, reviews, messaging, reporting, child safety, accessibility, and respectful participation throughout the ORYN Quest Platform.

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