ORYN Quest Legal

AI Features Terms

Version 2.1 — Last updated August 18, 2026

These AI Features, Recommendations & Development Disclaimer terms ("AI Terms") govern the artificial-intelligence features of the ORYN Quest platform (the "Platform") operated by ORYN Quest, Inc. ("ORYN Quest," "we," "our," "us"). By using any AI-powered feature of the Platform, you agree to these AI Terms. These AI Terms are part of, and should be read together with, the Terms of Use and, for account holders, the applicable role agreement (the Parent & Guardian Terms and Conditions or the Vendor Agreement). Capitalized terms not defined here have the meanings given in those documents.

Key points, in plain language:

The AI assistant (chat and voice) can help run your account, but only inside your own session and your own permissions.
AI outputs can be wrong. Verify anything important before relying on it.
The AI never diagnoses your child and never gives medical, developmental, educational, or other professional advice.
Nothing with legal or financial effect happens without you: bookings and purchases require your confirmation.
Voice audio is processed by Google's Gemini services.
Conversations may be summarized and stored to personalize your experience; you can turn this off with the data personalization opt-out in your account settings.
The kid zone contains no AI chat of any kind.

The full terms follow.

ARTICLE 1 — WHAT THE AI FEATURES ARE

1.1 The AI Assistant

The Platform includes an AI assistant available by text chat and by voice conversation. The assistant is available to signed-in users across the parent, vendor, and admin portals. It can answer questions about the Platform, and it is equipped with app-control tools that let it operate Platform features on your behalf within your session, including, depending on your role:

(a) searching, filtering, and comparing activities and Vendors;

(b) opening and navigating Platform pages;

(d) preparing bookings, waitlist requests, and schedule changes for your confirmation;

(e) drafting messages and reviews for your approval before submission; and

(f) corresponding management tools in the vendor and admin portals.

The set of available tools varies by role and changes over time.

1.2 Recommendations and Personalization

The Platform generates activity recommendations and suggestions using, among other signals:

(a) the interests, ages, and preferences recorded on child profiles;

(b) interest profiles computed from Platform usage signals, such as searches, views, and bookings; and

1.3 Enriched Place and Discovery Information

Discovery surfaces (such as maps and place pages) may display information about public places sourced from third-party data providers and enriched by AI (for example, summarized descriptions and categorizations). Enriched place information is machine-generated, cached temporarily, and may be inaccurate or out of date.

1.4 Summaries and Insights

The Platform may generate automated summaries and periodic insight digests (for example, weekly summaries of activity and suggestions) and may assist with drafting and organizing text.

1.5 Assistive Purpose; Human Alternative Always Available

AI features are designed to assist you, not to replace your judgment. Core Platform functions — browsing, booking, messaging, and account management — do not require AI features, and every task the assistant performs can also be accomplished through the standard interface or, where needed, by contacting support@orynquest.com.

ARTICLE 2 — VOICE PROCESSING

2.1 When you use the voice assistant, your audio is captured and processed to conduct the conversation. Voice audio is processed by Google's Gemini services acting as our service provider.

2.2 Voice sessions begin only when you start them and end when you close them; there is no always-on listening and no wake word.

2.3 Use the voice assistant in a setting where capturing your speech is appropriate, and do not speak information you do not want processed (for example, payment card numbers — the assistant never needs them).

ARTICLE 3 — CONVERSATION MEMORY AND PERSONALIZATION DATA

3.1 What Is Stored

Conversations with the AI assistant (chat and voice) may be stored, and may be summarized into memory records, to:

(a) provide the service and maintain context within and across conversations;

(b) personalize suggestions and recommendations;

(d) improve the reliability of the assistant's tools.

Stored personalization memory naturally ages: memories that go unreferenced lose influence over time.

3.2 Opt-Out

You can turn off data personalization using the data personalization opt-out in your account settings. When you opt out:

(a) the Platform stops recording usage signals for personalization;

(b) the Platform stops computing interest profiles from your activity;

(c) the Platform stops computing developmental insight records for your children (skill scores and behavioral signals) and deletes previously stored ones; and

(d) AI features will not personalize based on that data going forward.

Opting out does not disable the AI assistant itself and does not affect data we must retain for security, legal, or transactional purposes.

3.3 Deletion

You may request deletion of stored AI conversations and personalization memory by contacting support@orynquest.com or using the account deletion path described in the Privacy Policy. Deletion requests are handled as described in the Privacy Policy.

3.4 Children's Information

ORYN Quest does not use children's personal information for advertising, does not sell it, and does not permit AI providers to use Platform data to train their external models for their own purposes. Child profile information supplied by a Parent is used to power matching, recommendations, and accommodation features as described in the Privacy Policy.

3.5 Privacy Policy Controls

All personal information used by AI features is handled in accordance with the ORYN Quest Privacy Policy. If these AI Terms and the Privacy Policy conflict regarding data practices, the Privacy Policy controls.

ARTICLE 4 — THE ASSISTANT ACTING ON YOUR ACCOUNT

4.1 Session-Scoped Authority

The AI assistant can act on your account only within your own authenticated session and only within the permissions of your role. It cannot access other users' accounts, cannot exceed your own permissions, and stops acting for you when your session ends.

4.2 You Direct It; You Review It

Actions the assistant takes at your direction are your actions. You are responsible for reviewing what the assistant proposes and does — including messages it drafts before you send them and bookings it prepares before you confirm them.

4.3 Confirmation of Consequential Actions

Actions with financial or contractual consequences — such as completing a booking or purchase — require your confirmation. The Platform does not make automated decisions that produce legal or similarly significant effects about you without your involvement.

4.4 Moderation Still Applies

Content you create or send with the assistant's help (messages, reviews, posts) passes through the same automated moderation and community rules as content you write yourself.

ARTICLE 5 — ACCURACY; VERIFY BEFORE RELYING

5.1 AI outputs are generated by statistical models. They may:

(a) be wrong, incomplete, outdated, or misleading;

(b) misinterpret your input or context;

(d) rely on Vendor-provided or third-party information that we have not verified.

5.2 ORYN Quest does not warrant that AI-generated content will be accurate, complete, current, unbiased, reliable, or appropriate for any specific Child, Activity, Vendor, or circumstance.

5.3 Verify important information before relying on it — in particular:

(a) schedules, dates, and locations;

(b) prices, credit costs, and cancellation windows;

(d) safety requirements and equipment; and

(e) accessibility and accommodation details,

directly with the listing or the Vendor. Please report incorrect or inappropriate AI outputs to support@orynquest.com.

ARTICLE 6 — NO MEDICAL, DEVELOPMENTAL, EDUCATIONAL, OR PROFESSIONAL ADVICE

6.1 AI features never provide, and must never be relied upon for:

(a) medical advice, diagnosis, or treatment;

(b) psychological, behavioral, or developmental evaluation or diagnosis;

(d) legal, financial, or insurance advice; or

(e) safety assessments of any Activity, Vendor, or facility.

6.2 Recommendations, insights, and summaries are informational conveniences based on interests and usage patterns. They are not screenings and not indicators of a child's development, ability, or needs.

6.3 Nothing generated by the Platform is a substitute for the judgment of qualified professionals. Parents should seek evaluation by appropriately licensed professionals before making medical, therapeutic, educational, or developmental decisions.

ARTICLE 7 — CHILDREN AND THE KID ZONE

7.1 AI features are offered to adult account holders only. Children do not have accounts and are not users of the AI assistant.

7.2 The ORYN Play kid zone contains no AI chat and no AI conversation features of any kind. Kid-zone games run locally in the browser as described in the Terms of Use.

ARTICLE 8 — ACCESSIBILITY-FIRST DESIGN INTENT

8.1 The AI assistant is being developed as a first-class accessibility surface for the Platform. Our design goal is that users who are blind, have low vision, or have limited mobility can accomplish through conversation — by chat or voice — what other users accomplish visually, across supported portals.

8.2 The Accessibility & Inclusion Policy describes this commitment, current capabilities, and known limitations, including the alternative paths available where the assistant's coverage is not yet complete.

ARTICLE 9 — MODEL PROVIDERS AND CHANGES

9.1 AI features are powered by third-party model providers, currently including Google (Gemini, including voice processing) and other model providers accessed through routing services. Providers act as service providers processing data on our behalf under contractual restrictions.

9.2 Providers, models, and capabilities may change at any time without notice, and outputs for the same request may differ over time.

9.3 ORYN Quest may add, modify, suspend, limit, or discontinue any AI feature at any time, including for testing, safety, or capacity reasons. Certain AI features may be offered as beta or experimental features, which may be less reliable and may be withdrawn.

9.4 Because AI features are included conveniences and are not purchased separately, changes to or discontinuation of AI features do not entitle users to any refund of subscription fees or Credits.

ARTICLE 10 — PROHIBITED USES OF AI FEATURES

10.1 The Acceptable Use Policy applies to your use of AI features. In addition, and without limitation, you may not:

(a) use AI features to generate content that is unlawful, harmful to minors, harassing, discriminatory, sexually explicit, or deceptive;

(b) attempt to circumvent, jailbreak, or manipulate safety systems, moderation, or tool permissions, or to cause the assistant to act outside your session or role permissions;

(d) use AI outputs to train, fine-tune, or evaluate other AI models without our prior written consent;

(e) misrepresent AI-generated content as human-authored where that matters to the recipient, or use AI features to produce fake reviews or manipulated community content; or

(f) probe, overload, or abuse AI infrastructure, including through automated high-volume prompting.

10.2 ORYN Quest may suspend or revoke access to AI features for misuse, including violations of these AI Terms, the Acceptable Use Policy, the Community Guidelines, or a code of conduct.

ARTICLE 11 — SAFETY SYSTEMS AND MODERATION

11.1 The Platform uses automated systems — alongside human review — to detect harmful content, block inappropriate communication, and reduce spam and misuse, including in AI-assisted drafting and messaging.

11.2 These systems are imperfect and may occasionally block legitimate content or fail to catch improper content. Automated moderation decisions that restrict your account can be raised through the appeals process in the Community Guidelines.

ARTICLE 12 — VENDOR AND ADMINISTRATIVE USE

12.1 Vendors may use AI tools provided by the Platform to manage listings, respond to inquiries, and summarize information. Vendors remain fully responsible for the accuracy, legality, and completeness of their listings and communications, even where AI tools assisted in preparing them.

12.2 ORYN Quest personnel may use internal AI tools to operate the Platform, including summarization and moderation support. Human review governs enforcement decisions as described in the Community Guidelines.

ARTICLE 13 — DISCLAIMERS AND LIMITATION OF LIABILITY

13.1 To the fullest extent permitted by Applicable Law, AI-generated content is provided for informational and convenience purposes only, "AS IS" and "AS AVAILABLE," without warranties of any kind.

13.2 Parents and Guardians remain solely responsible for verifying AI outputs and for all decisions concerning their children, including which Activities to book. Vendors remain solely responsible for their listings, communications, and services.

13.3 To the fullest extent permitted by Applicable Law, ORYN Quest is not liable for any loss, injury, or damage arising from reliance on AI-generated content, including:

(a) inaccurate or incomplete recommendations;

(b) errors in summaries or drafted messages;

(d) content incorrectly blocked or allowed by automated filtering; and

(e) unavailability of AI features.

13.4 If ORYN Quest is nonetheless found liable in connection with AI features, its total combined liability will not exceed the total fees you paid to ORYN Quest for the Platform in the twelve (12) months before the event giving rise to the claim.

13.5 Some jurisdictions do not allow certain limitations of liability. Where prohibited, these limitations apply only to the fullest extent permitted by law, and nothing in this Article limits liability that cannot lawfully be limited. This Article supplements, and does not replace, the limitation-of-liability provisions of the Terms of Use and the applicable role agreement.

ARTICLE 14 — CHANGES TO THESE AI TERMS

ORYN Quest may update these AI Terms from time to time. When we do, the version number and effective date above will change, material changes will be announced by email or by notice within the Platform, and account holders may be prompted to review and accept updated terms. Continued use of AI features after changes take effect constitutes acceptance. If you do not agree to updated AI Terms, stop using the AI features; you may continue using the rest of the Platform.

ARTICLE 15 — DISPUTES; CONTACT

15.1 Any dispute relating to AI features is resolved as described in the Terms of Use and, for account holders, the applicable role agreement, including their governing-law and arbitration provisions.

15.2 Questions about these AI Terms, or reports of incorrect or inappropriate AI outputs:

ORYN Quest, Inc. Email: support@orynquest.com Website: https://orynquest.com

END OF AI FEATURES, RECOMMENDATIONS & DEVELOPMENT DISCLAIMER

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