Vendor Verification Policy

ARTICLE 1 — PURPOSE AND PLAIN-LANGUAGE SUMMARY

1.1 Purpose

This Vendor Verification Policy ("Policy") explains, honestly and specifically, what ORYN Quest, Inc. ("ORYN Quest," "we," "our," or "us") reviews about Vendors on the ORYN Quest platform (the "Platform") — and, just as importantly, what we do not independently verify.

1.2 Plain-Language Summary

In short:

• we review the business-facing information a Vendor submits at application, and again when an approved Vendor changes its business name, phone number, website, address or ZIP code, changes the address of a place where it runs Activities, or moves its map location or a place's map pin by more than about one kilometre;
• we review listings for accuracy signals, appropriateness, and policy compliance;
• we monitor ongoing community signals — ratings, reports, and message moderation; and
• we do NOT independently verify professional licenses (beyond the optional record match in Section 3.6), certifications, insurance (beyond the optional certificate check in Section 3.7), background-check claims, or accommodation capabilities.

Vendors attest to those items themselves, and Parents should verify them directly with the Vendor.

1.3 Who Is Bound

This Policy is part of the Vendor-facing document family (ranking in the order of precedence stated in the Vendor Participation Agreement) and is informational for Parents. Capitalized terms not defined here have the meanings given in the Vendor Participation Agreement, the Vendor Terms & Conditions, and the Parent & Guardian Terms and Conditions.

ARTICLE 2 — WHAT ORYN QUEST REVIEWS

2.1 Application Review

Every Vendor must apply and be approved before publishing listings. During application review, ORYN Quest reviews the business-facing information submitted, including:

• business name and category;
• business description;
• business contact information (address, city, phone, website where provided); and
• listing-relevant attributes the Vendor declares (for example, accessibility attributes and insurance-acceptance declarations).

Applications may be approved or declined; declined applicants may correct deficiencies and resubmit. Automated checks compare an application's business name, phone number, website and street address with those of other Vendor accounts, including declined and removed ones, to spot the same business applying twice. While ORYN Quest requires it, an application can be submitted only after the applicant verifies a mobile number on their account with a one-time code that our identity provider, Clerk, texts to it. A mobile number already verified on another Vendor account raises a warning for a person on the ORYN Quest team to review (it lowers the verification score like any other warning); it never declines or blocks an application by itself. If an applicant verifies a mobile number after submitting, while the application is still pending and nothing tied the applicant to the business, the automated pre-screen runs again. A mobile number can be on only one ORYN Quest account at a time; if it is already on another account, our identity provider will not add it, and the applicant is asked to use a different mobile number. An automated pre-screen also runs on each submitted application: it checks that the website given answers, looks up when the website's domain name was registered (through the public registry lookup service rdap.org), finds the business address on the map (OpenStreetMap's Nominatim service), searches Google's Places service and Apple Maps (or Foursquare when Google's service is unavailable) for a business of that name near that location, and asks an AI model (Google Gemini) for a short written summary, a low/medium/high risk read, concerns and suggested questions based on the business information in the application and the results of those checks. The summary, risk read and check results are stored with the application and shown to ORYN Quest's reviewers. Every application is checked. Most are reviewed by a person on the ORYN Quest team. Each application is also given a verification score from 0 to 100, computed from the results of those checks and from public business directories: Google's Places service and Apple Maps are searched for a business of that name near the address (Foursquare is searched instead when Google's service is unavailable), the business's Google listing status, star rating and number of reviews are read, and the business's own public web pages (its homepage and, where linked from it, its contact page) are read to see whether they show the same business name, phone number, address and email domain as the application, and whether they show the applicant's email address itself; the page text is read for that comparison and is not kept. An application with a verification score of at least 70 out of 100, and no disqualifying finding (the pre-screen did not finish; the AI model's risk read is high; a check made a high-severity finding (a business name too short to be real, the same business name or phone number as another Vendor account, a 555 phone number, or a missing acceptance of the Vendor Participation Agreement or acknowledgement of general liability insurance); the business's Google listing is marked permanently closed; Google's Places service could not be searched (because it was unavailable, not configured or over its daily limit), so the listing's status and reviews could not be checked; or nothing ties the applicant to the business: the applicant's email address is neither on the domain of the website shown on the business's Google listing nor, as that exact address, published on that website's own homepage or contact page (an address at a public email service, such as Gmail, counts only when that website publishes it; an address at a school, university, government or military domain never counts), and the mobile number verified on the applicant's account is not the phone number shown on the business's Google listing (the phone number typed into the application never counts)), may be approved automatically; the ORYN Quest team is notified of each automatic approval, reviews it, and, until a family has a booking, enrollment or held seat with the business, can reverse it, which returns the application to pending review; after that, the team can suspend the business instead. The pre-screen never declines an application: every rejection, and every approval of an application that scores below 70 or has a disqualifying finding, is decided by a person on the ORYN Quest team. What the pre-screen sends to each service, and every condition for an automatic approval, are described in Section 4.1 of the ORYN QUEST — PRIVACY POLICY. The same map check runs on each place a Vendor adds later. Pre-filled draft applications. ORYN Quest may invite a business by preparing a private draft of its listing from the business's own website and public listings (Privacy Policy, Section 4.4). A pre-filled draft is not an application and not an approval. If the business creates a vendor account through the invitation, the draft becomes that account's application draft: the business can change every field; every detail produced by an AI model, or that we were not confident about, is marked for the business to check; and the application is submitted only when the business submits it. The automated pre-screen and the review described above then run on the submitted application exactly as on any other, and the reviewers see that the application began as a pre-filled draft and whether the account's email address is the one we wrote to.

2.2 Agreement Acceptance Records

Vendors must accept the Vendor Participation Agreement and related policies before participating. ORYN Quest keeps versioned acceptance records. Separately from that acceptance, Vendors acknowledge when they apply that they carry general liability insurance for their business (Vendor Participation Agreement, Section 2.12), and ORYN Quest records that acknowledgment with its date and the Vendor Participation Agreement version then in effect. Recording an acknowledgment is not verification of it.

2.3 Listing Review

ORYN Quest may review listings at any time for:

• accuracy and completeness signals;
• appropriateness for a child-and-family audience;
• prohibited content; and
• off-platform payment steering.

ORYN Quest may remove or restrict listings as provided in the Vendor Participation Agreement.

2.4 What Application Approval Means

Approval means the application's business information passed ORYN Quest's review — by a person, or by the automated checks described in Section 2.1 — and the Vendor may operate on the Platform. Approval is not a license check, an inspection, an insurance audit, a background check, or an endorsement.

2.5 What Account States Mean Publicly

For transparency about the lifecycle Parents may observe:

• pending and rejected Vendors are not publicly listed;
• approved Vendors are publicly listed;
• Vendors on probation (a quality state described in Article 3) remain publicly listed while improvement is expected; and
• suspended Vendors are removed from public marketplace listing while suspension lasts.

ARTICLE 3 — ONGOING COMMUNITY AND PLATFORM SIGNALS

3.1 Ratings and Automated Quality Enforcement

Parent ratings continuously feed automated quality enforcement:

• (a) a Vendor whose average rating falls below 4.0 stars (with at least three (3) reviews) is automatically placed on probation; and
• (b) a Vendor on probation is restored automatically when its average rating returns to 4.0 or higher.

Sustained low quality may lead to suspension or removal.

3.2 Reports and Complaints

Parents can report concerns through the Platform and at support@orynquest.com. Reports are reviewed and may lead to:

• listing restrictions;
• suspension pending review; or
• removal from the Platform.

3.3 Message Moderation

Platform messaging is subject to automated moderation:

• abusive content is blocked;
• off-platform payment steering and contact-sharing in a steering context are flagged; and
• flags, including repeat-offense patterns, receive administrative review.

3.4 Incident Reporting Duty

Vendors are contractually required to notify ORYN Quest of serious safety incidents within twenty-four (24) hours, as set out in the Vendor Participation Agreement and the Vendor Code of Conduct.

3.5 Administrative Audit Records

Administrative account actions (approval, rejection, suspension, reinstatement) are recorded in internal audit logs supporting consistent enforcement. Changes an approved Vendor makes to its business name, phone number, website, address or ZIP code, changes to the address of any place where it runs Activities, and moves of its map location or of a place's map pin by more than about one kilometre, are recorded there too, and flagged for review while the Vendor's listings stay live. A place a Vendor adds is checked on the map, and flagged for review if it can't be found there.

3.6 Optional Licence Record Match

A Vendor may give us a state licence type and number and the link to the issuing agency's public record. If it does, an ORYN Quest administrator opens that public record and confirms that the business name and licence number match and that the record shows as active on that day. We show families the date of that check for twelve months. This is not an inspection or a review of the Vendor's compliance or history, and a licence record can change after we look.

3.7 Optional Insurance Certificate

A Vendor may upload a current certificate of general liability insurance. An ORYN Quest administrator checks that the named insured matches the business, that an insurer is named and that the end date has not passed, and then shows families that a certificate from that insurer is on file until its end date. We do not review the policy, its coverage, limits or exclusions, or whether it applies to any claim, and a policy can change or be cancelled after we look.

ARTICLE 4 — WHAT ORYN QUEST DOES NOT INDEPENDENTLY VERIFY

4.1 Self-Attested Information

The following are provided or claimed by Vendors and are NOT independently verified, inspected, or certified by ORYN Quest:

• professional, business, or childcare licenses and permits, beyond the optional record match in Section 3.6;
• instructor, coaching, safety, first-aid, CPR, or other certifications;
• insurance coverage of any kind, including liability insurance, beyond the optional certificate check in Section 3.7;
• background checks or other staff screening a Vendor claims to perform, including a statement on its page that its staff complete a California DOJ Live Scan check; such a statement is the Vendor's own, shown to families as the Vendor's;
• staff qualifications, experience, and training;
• accommodation and accessibility capabilities (including autism-friendly and other accessibility declarations);
• facility conditions, equipment, and supervision ratios; and
• educational, developmental, or therapeutic outcomes.

4.2 Contractual Backstop

Vendors contractually represent that their licenses, insurance, and legal compliance are in order, and must notify ORYN Quest if that ceases to be true (Vendor Participation Agreement, Articles 2 and 8). ORYN Quest does not set minimum insurance coverage amounts for Vendors and does not require certificates of insurance; a Vendor may choose to give us one (Section 3.7). Each Vendor is solely responsible for determining, obtaining, and maintaining, at its own expense, the insurance appropriate for its business and required by Applicable Law (Vendor Participation Agreement, Section 2.5). Vendors do acknowledge when they apply that they carry general liability insurance for their business (Vendor Participation Agreement, Section 2.12). That acknowledgment is the Vendor's own statement, recorded as given: ORYN Quest asks for no coverage amounts and does not verify that acknowledgment; a Vendor may separately give us a certificate under Section 3.7. Vendors approved before this acknowledgment was introduced may have none on record. ORYN Quest does not assess whether any Vendor's coverage exists, is adequate, is in force, or applies to any particular claim, and a Vendor's availability on the Platform is not a representation about that Vendor's insurance. A contractual representation is a promise by the Vendor; it is not verification by ORYN Quest.

4.3 No Verification Badges

The Platform does not currently display verification badges or certification marks. If verification indicators are introduced in the future, the Platform will describe exactly what each indicator does and does not mean.

ARTICLE 5 — WHAT PARENTS SHOULD DO

5.1 Verify Directly

Because ORYN Quest does not independently verify the items in Article 4, Parents should verify them directly with the Vendor before booking, especially for higher-risk or drop-off Activities.

5.2 Suggested Questions

Parents are encouraged to ask Vendors directly about:

• current licenses or permits applicable to the program;
• staff screening and background-check practices;
• relevant certifications (for example CPR/first aid, lifeguard, coaching);
• liability insurance;
• supervision ratios and check-in/check-out procedures; and
• how the specific accommodations their Child needs will be met.

See the Background Check Policy for a fuller checklist.

5.3 Use Platform Signals

Reviews, ratings, and responsiveness are genuine community signals. Parents should weigh them alongside their own direct verification, not instead of it.

ARTICLE 6 — ENFORCEMENT

6.1 Enforcement Tools

Where review, reports, moderation, or quality signals reveal problems, ORYN Quest may apply the enforcement framework of the Vendor Participation Agreement, the Vendor Code of Conduct, and the Trust & Safety Policy, including:

• warnings and corrective action plans;
• listing restrictions or removal;
• probation;
• suspension (which removes public marketplace visibility); and
• permanent removal.

6.2 Kid-Zone Visibility Control

Independently of marketplace status, ORYN Quest may hide any Vendor from the ORYN Town kids' surface at any time as a brand-safety control.

6.3 No Obligation to Act or Monitor

ORYN Quest reserves discretion in enforcement decisions and does not undertake a duty to monitor, inspect, or supervise Vendor operations.

ARTICLE 7 — RESERVED RIGHTS

7.1 Future Verification Layers

ORYN Quest reserves the right to add verification requirements over time, for all Vendors or for specific categories, including:

• documentary license checks;
• screening through third-party verification providers; and
• other verification layers appropriate to the marketplace.

7.2 Notice

Any new verification requirement will be announced with reasonable notice. This Policy will be updated so that it accurately describes what is and is not verified at any given time.

ARTICLE 8 — NO GUARANTEE; RELATIONSHIP TO OTHER DOCUMENTS

8.1 No Guarantee

Nothing in this Policy is a guarantee of any Vendor's quality, safety, legality, or fitness. ORYN Quest is a technology marketplace; Vendors are independent businesses solely responsible for their operations and compliance.

8.2 Related Documents

This Policy should be read together with:

• the Vendor Participation Agreement;
• the Vendor Terms & Conditions;
• the Marketplace Rules;
• the Background Check Policy;
• the Trust & Safety Policy;
• the Child Safety Policy; and
• the Terms of Use.

In the event of a conflict, the order of precedence in the Vendor Participation Agreement governs.

ARTICLE 9 — CONTACT

Questions about this Policy, and reports about Vendor information you believe is inaccurate, should be directed to: ORYN Quest, Inc. Email: support@orynquest.com Website: https://orynquest.com

END OF VENDOR VERIFICATION POLICY