How can we help?

ORYN Quest is a marketplace for children's activities. One membership gives you a monthly balance of credits, and you spend them on classes, camps, and experiences from local providers — swimming this week, art the next. Every activity shows its credit price before you book.

Every adventure starts with curiosity. We're on a mission to make it easier for families to discover what inspires their children. We believe childhood should be filled with exploration, creativity, movement, and meaningful experiences — not endless searching and scheduling. By connecting families with amazing local experiences, we help children explore new interests, build confidence, and create lasting memories. We hope ORYN Quest helps you find more joy, more curiosity, more confidence, more connection, and more adventure.

Creating an account is free — sign up with your email or a social login. You can browse the marketplace right away and choose a membership whenever you're ready to book.

A profile tells us what your child loves, so recommendations actually fit them — their interests, any support preferences, and what they've enjoyed before. You control what goes in it, and a provider only receives what's needed for a session you've booked.

Your plan adds a fresh batch of credits to your wallet at the start of every billing cycle. Each activity shows exactly how many credits it costs before you commit, and one balance works across every provider and category. When you book, the credits are applied automatically — you can check your balance anytime in Credits & Wallet.

Absolutely — life changes, and rescheduling is easy. Open the booking under Upcoming in My Bookings and use the Reschedule button to pick a new time.

Credit refunds are instant — as soon as a cancellation is confirmed, the credits are back in your balance in Credits & Wallet. How many credits come back depends on how close to the session you cancel; we show you the exact number before you confirm.

In My Bookings — the Upcoming tab shows what's ahead, and the Past tab keeps every class your family has taken.

Browse or search the Explore page and open an activity. Pick a date and time, choose which child is coming under “Booking for” — tap more than one to book siblings into the same session, and the extra children are discounted — then confirm. Booking is paid with credits from your balance — the credit price is shown before you confirm, and there's no card step. You'll get a confirmation email right away and a reminder before the session.

Right after you book, a confirmation email arrives with the activity, provider, date, time, and your booking reference. If it hasn't shown up, give it a minute and check your spam or junk folder. The booking itself lives in My Bookings under Upcoming — open it for the full details (location, who's coming, and the credits used), to add it to your calendar, or to reschedule or cancel.

Yes — open the booking under Upcoming in My Bookings and choose Cancel Booking. Before you confirm we show you exactly how many credits come back, so there are never surprises. Refund timing depends on how close to the session you cancel — the policy has the details. Need a different time instead? The same page has a Reschedule button.

They roll over. Each billing cycle's credits are added to the balance you already have rather than replacing it, and they stay in your wallet until you use them. If we ever issue promotional or bonus credits that carry an end date, we tell you when you receive them — the full terms are in the Refund & Cancellation Policy.

One-time top-up packs let you add credits for a busy week without changing your plan — no subscription required, and the pack price is always confirmed at checkout.

It's all self-serve — upgrade, downgrade, or cancel whenever your family's rhythm changes, with no long-term contract. Upgrades apply right away with a fair prorated charge for the rest of the cycle, and your new monthly credit amount arrives at your next renewal; downgrades and cancellations generally take effect at the end of your current cycle. The policy below has the exact timing.

Email support and we'll make it right — billing questions get priority. Include the email on your account and roughly when the charge happened, and we'll take it from there.

Only what's needed to run the session you booked — and nothing before you book. Our Safety & Trust page lists exactly what a provider receives, in plain language.

Yes. Community posts and profiles can be reported right in the app, and direct messages are automatically screened to keep things family-safe. Conversations with providers stay on the platform so there's always a record — and if a message ever feels wrong, forward it to support and a person will act on it.

Some providers require a signed waiver before your child's first session. When one applies, you review and sign it digitally as part of booking — nothing to print, nothing to scan.

Booking confirmations and session reminders are sent automatically, so you never miss a session. You can turn booking reminders and deal alerts on or off yourself with the Push Notifications switch on your Profile page.

Open your Profile page and tap Sign Out in the Account & Security card, or use the Sign Out button near the bottom of the Account page. On a computer, there's also a quick sign-out button by your name at the bottom of the sidebar. And you can also ask the ORYN assistant to sign you out. Signing out never touches your bookings or credits — everything is right where you left it when you sign back in.

You can delete your account and its data yourself — the account deletion page walks through what's removed and what happens to your subscription and bookings.

The ORYN assistant is available 24/7 — tap the purple chat button in the app and ask by text or voice. Prefer a person? Live support is available Monday through Friday, 9:00 AM to 4:30 PM Pacific Time. Outside those hours, email us and a person will reply within 1–2 business days.

Join the ORYN newsletter — play ideas, new providers, and events nearby, straight to your inbox. No spam, just good stuff. Scroll down to Staying in the loop on this page and subscribe with your email.

Apply in a few minutes. Once you're approved, you get a dedicated dashboard to publish listings, manage schedules and bookings, message families, and track your earnings.

Families book with credits; you're paid in dollars. Earnings from completed sessions are paid out on the standard schedule, and your dashboard shows every booking's earnings and every payout with its reference code.