Safety & Trust at ORYN Quest
Last updated: March 31, 2026
The safety of children and families is at the core of everything we build. ORYN Quest implements multiple layers of protection to ensure a trusted marketplace for children's activities.
1. Vendor vetting and approval
Every vendor must complete a comprehensive onboarding process before listing activities on ORYN Quest. This includes providing business information, contact details, location verification, and signing our Vendor Agreement. All vendor applications are reviewed by ORYN Quest administrators before approval. Vendors must maintain accurate information about their qualifications, certifications (including autism-friendly and insurance acceptance), and facility details. Vendors who are pending approval, rejected, or suspended cannot manage listings or accept bookings.
2. Quality monitoring
ORYN Quest actively monitors vendor quality through parent reviews and ratings. Vendors are expected to maintain a rating of 4 stars or above. Vendors whose average rating drops below this threshold may be placed on probation and subject to additional review. Persistent quality issues may result in suspension or removal from the platform. Parents can leave honest reviews after completing a booking, and all reviews are visible to other families to inform their decisions.
3. Booking safety features
Our booking system includes several safety features: capacity limits to prevent overcrowding (vendors set maximum participants per session), age range requirements so children are placed in age-appropriate activities, waitlist management with automatic holds and expiry, and a 24-hour cancellation policy option. Parents receive booking confirmations and reminders via email, and all bookings appear in the in-app calendar for easy tracking.
4. Accessibility and accommodations
ORYN Quest helps families find activities that match their children's needs. Vendors can indicate accommodations including: small class sizes, quiet zones, sensory-friendly environments, one-on-one support, flexible pacing, break room access, wheelchair accessibility, and whether parents are welcome or required to stay. Autism-friendly and insurance-accepting certifications are clearly displayed. Families can filter the Explore page by these accommodations to find the best fit.
5. Community safety
Our community features are designed to be family-safe. All user-generated content is sanitized to prevent malicious code injection (XSS). Rate limiting prevents spam and abuse in messaging. Community groups can be set as public or private, with group creators able to approve or deny membership requests. Users can control their profile visibility (public, joined communities only, or followers only). Anonymous posting is available for sensitive topics while still being subject to moderation.
6. Data protection for children
Children's personal information is handled with extra care in compliance with COPPA (Children's Online Privacy Protection Act). Only parents and guardians can create and manage children's profiles. Children's data is used solely for activity matching and booking accommodations. We do not display children's full names to vendors — only the information necessary to provide the booked service. See our Privacy Policy for full details on data handling.
7. Secure payments
All financial transactions are processed through Stripe, a PCI DSS Level 1 certified payment processor. ORYN Quest never stores your full credit card numbers. The credit-based system adds an additional layer of separation between payment and booking, so vendors never see your payment information. Vendor bank account details are masked in the platform UI.
8. Reporting concerns
If you encounter a safety concern, inappropriate content, or a problem with a vendor, please contact us immediately at support@kidspass.com. You can also use the in-app reporting features in community posts and messaging. We take all safety reports seriously and aim to respond within 24 hours. In cases of immediate danger, please contact local emergency services first.
Child Safety Policy
For the full expectations we set for vendors, parents, and guardians around child safety, read our official Child Safety Policy.